Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Cons: "Customer services"
Cons: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "Food and in-flight services"
Cons: "Entertainment package"
Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"
Pros: "The crew members are very polite and professional"
Cons: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Cons: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Pros: "New airline. Left 20 mins early."
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "the snack was terrific!"
Pros: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Planes were great and flight crew excellent."
Pros: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Pros: "Everything went well as expected..."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "Too cold on the plane - way, way too cold"
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Pros: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Cons: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"
Pros: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Cons: "The rude flight attendant who was welcoming people to the plane"
Deplaning suggestion: Inited could take a page from other countries airlines and ask that we remain seated until theorie in front of us deplanes. Easier on everyone that way
Loved the customer service and the fact that everything was on time, the served refreshments are a cherry on top
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Cons: "good short flight"
Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "flight was on time food and drink"
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Pros: "Flight was on time. Efficient crew"
Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."
Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"
Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."
Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."
Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "the seats"
Cons: "Food was cold"
Cons: "Staff not so friendly"
Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"
Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."
Pros: "Everything was good - timely, service, check in, etc."
Pros: "Left inn time and arrived a bit early only 12 14 passengers in a 36 pAX plane..."
Cons: "Small Cramped seats No power plugs...average food"
Pros: "Seats wider (or seemed to be so) than most economy flights. Flight crew courteous."
Cons: "Have lived in Madagascar for almost two decades and have never seen such disorganized boarding. No signage, staff all the same uniforms (thus no visual clues), no gate noted on boarding pass. Very frustrating. Two Airlink flights were leaving at the same time due to a delay for one flight, so better communication needed. Plane toilet disgusting and would not flush."
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Pros: "Small plane but a very short flight, so its fine."
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "short, easy flight"
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "It all went as expected. Today, that is excellent"
Pros: "I enjoyed looking out the window as we flew. Interesting countryside compared to what we have where I live in the U.S."
Cons: "Maun airport is small but it gets the job done. The people at the SAA counter were not well versed with checking bags to your final destination when you continued on from Johannesburg."
Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."
Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."
Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"
Pros: "Quick check in"
Cons: "Quants needs to upgrade they are falling behind in th bussness class game quiet badly This is my third trip in 4 years from Sydney to JHB and the service, seating etc is the same Tiered plans tiered overall"
Pros: "Efficient, pleasant experience. Coming from the US, it was unusual to have complimentary meal and alcoholic beverages on a short domestic flight."
Cons: "Boarding was a bit confusing and disorganized. I think better communication of procedures would've helped."
Cons: "Great short flight"
Pros: "Amazing crew"
Pros: "great friendly crew"
Cons: "not much could be better, it was a short flight but yet very attentive"
Cons: "Flight attendants were rude. Food was horrible. No leg space."
Cons: "The touch screens for entertainment barely responded"
Cons: "Very small, old seats. TVs are old and small and very slow to operate."
Pros: "I loved the fact that there was good leg room - it felt more like premium economy to me. The boarding was timely - no delays at all The food options were good and they had other generous items in addition. I enjoyed the flight, the temperature was just right."
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "Crew was excellent, very personable and were able to get drinks and food out within the 40 min flight."
Cons: "Old plane and the one engine started to make a screeching noise which carried on for about 20 min."
Pros: "The flight crew was excellent! They were extremely kind and helpful and always had a smile on their face. The customer rep who was at the checkin counter also was friendly and smiled. I loved it! I cannot wait to fly with them tomorrow, hopefully it’s the same experience."
Cons: "Nothing to say"
Pros: "Flight attendants"
Cons: "Flight was delayed"
Cons: "The South African Airways staff were completely disorganised and unprepared for a little delay"
Pros: "The captain was so I informative"
Cons: "The delay caused by the refueling"
Pros: "The sound on my seat and the one next to me not working. On my previous flight my TV was broken This is a long day time flight equipment needs to work"
Cons: "I had to go sit in another seat when I need an aisle as I have a very active bladder. I went back to my seat with no TV"
Pros: "Crew was wonderful."
Cons: "The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused."
Pros: "Courtesy of the crew"
Pros: "Pilots execptional and cabin crew friendly"
Cons: "Good day. My wife and I were supposed to board on the above flight from Maputo to Johannesburg at 11:30am. For some odd reason the flight wad delayed and the plane only departef at 03:15pm. We had a connection flight from Johannesburg to Luanda (DT578 TAAG Angolan Airlines) wich we nearly missed. My luggage didn't arrive in Luanda. So far nothing wrong. Delays are normal. The major problem was the ground crew in Maputo who didn't provide proper information on time. Furthermore after landing in JHB no protection to late passengers in transit was provided. When disembarking I approached a lady at the bottom of the stairs and she didn't have our names on the list so we were on our own trying to find our way through the endless cue at the transfers counter. We made it but I'm sure Hussein Bolt would have lost a race against us. Shame SAA!!! This was the last airline in Africa I would expect a such unprofessional treatment. My ETKT number is 1187098323350. My name is Fernando Macedo and my wife's is Elsa Amaral. My cell number is +258843125748. Sincerely Fernando Macedo"
Pros: "The crew and airport assistants were truly amazing"
Pros: "Direct flight was great, and staff was very friendly"
Cons: "The entertainment system didn't work during the entirely of this 14 hour flight. Also, the staff didn't seem to come around frequently enough with drinks/water"
Pros: "The captain and crew were professional and delivered an excellent service."
Cons: "Entertainment need to be upgraded."
Cons: "Webjet, after 3 failed booking attempts Webjets booking resulted in them booking me as “Josh” vs “Joshua” and South African Airlines wouldn’t allow me to check in. After webjet refused to fix the issue claiming it would take a week to fix, South African airlines forced me to pay $2,700 to repurchase the same ticket in order to board the flight."
Pros: "Leg room"
Cons: "Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some."
Pros: "Direct from NYC to SA was convenient. Seats were spaced fine."
Cons: "We had a delay of a few hours. Although some time was made up in the air, my connecting flight was going to be very close. I asked the flight attendant to notify SA of the delay for those of us on the connecting flight and she refused. (Overall, with the exception of one woman, I did not see any of the crew even smile across three flights). We were told that there would be a gate agent to help. There was none. It turns out my colleague, who was on the connecting flight, convinced the SA flight to Namibia to wait 30 minutes, which was plenty of time for us to make it. We even saw this on the board. However, with no assistance, we struggled to find the gate. Aggravated, we still arrived at the connecting gate before the flight departed, but no SA agent was willing to help us. They just talked with each other. The flight to Namibia just sat there!! When I returned to the help desk and asked to be switched to an Air Namibia flight in order to get to Windhoek in time to meet my safari, the employee told me that the manager needed to approve the switch, but the location of this person was unknown. The Air Namibia flight was departing in 50 minutes. The Air Namibia crew was SUPERB and helped enormously when I decided to purchase a ticket - at my own expense because the SA manager was still MIA - to fly on to Windhoek. Very, very disappointing. I am a travel planner who sends people all over the world and will not recommend SA unless this is acknowledged. Thank you."
Pros: "The courtesy of the flight attendants"
Pros: "The crew was nice, were so easy to talk to and they were so hospitable."
Cons: "But I do not have appetite of boarding it again due to the rudeness that I was shown by those who were at the terminal 5. I was coming from Washington State. I boarded a flight from Washington to San Fransisco then from there to New York but none of these charged me the carry on bag. When I reached at New York they said your laws (south african airways) does not allow a person to have carry on bag and laptop bag. At this time I had already extra lagguage which I paid $200 and they told me to pay another $200 dollars for carry on bag. They were so rude to me they told me to leave the bag if I do not have money. I was stranded. I tried to tell them that I boarded two flight which they did not charge me. They said the flights has different laws. But when I was going to New York i used the same flight with carry on lagguge and my laptop bag. So I paid $400. When I entered the flight I was shocked to find that almost everyone had a carryon bag. I felt that they did that to me because I was black and they wanted to find advantage on me. I was so stressful because I had no where to go. I used Delta flight when i was coming to new york but I have never experienced this charges. Now international flight experiencing this horrible situation. . True paying $400 because I had carry on bag?? Am still stressful they took a lot to me. They did not gave me receipt. I asked them to give me receipt all what they were answering me was like "just go." I have never been in a such situation. That is why I said I do not have appetite of boarding South African airways again. Is it true that your laws doesn't allow people to have carryon luggage? If it is true why some customers had the carry on luggage?? my carry was small it was not 23 pounds. Am still feeling pain for what they did to me. I know the name of the woman who was rude. If you treat passengers like that, there will be no good. The complain customer."
Pros: "Had an exit row! (which I paid for). Everything was on time."
Cons: "See the title- IFE didn't work at my seat (and several others) which on a flight this long is unacceptable."
Pros: "Everything about the trip"
Pros: "Everything except entertainment"
Pros: "How helpful and wonderfully kind each person was. The service was great. I enjoyed the vegetarian options. The briyani was chicken and I was able to eat around the chicken —delicious and tasty. The crew were cheerful and a refreshing relief to the long voyage across this planet. I look forward to my ever increasing abundance so I may travel business for at least one leg of the flight each way. Thank you Virgin Atlantic."
Cons: "Nothing you could have provided other than a business class leg each way. Long, long flight across this planet—half way. I would prefer more English and Foreign movies, please. Unfortunately I left my prescription reading glasses on flight VA602 and Jacques Nortje at Heathrow was kind enough to go looking for them at the lost and found of Virgin Atlantic—to no avail. Black hard case with blue rimmed glasses and a blue cleaning cloth. His service was a godsend—enabling me to stay flight side whilst he went land side so I did not need to go through security for an unaccomplished mission as the glasses were not there."
Cons: "Check-in gates open at 3!? So I have to light luggage around London. The crew wasn't the friendliest, and there were more excuses than help on the flight. The in-flight entertainment and the remote did not work. I had 11 hours of staring into space cause I couldn't the reading light on Twice my in-flight entertainment was reset and on both occasions no crew came to check if it was really fixed."
Cons: "They lost my luggage"
Cons: "International travellers need to be warned that larger cabin bags may have to go in the hold."
Cons: "LUGGAGE going missing! TLVET11960 1. In Cape Town I was told that I would need to collect and check in again on arrival in Addis - that was my understanding of the instruction. 2. At Addis I was advised that the luggage was being transferred to the Tel Avid flight ET404 3. On arrival at Tel Aviv - no luggage. Advised it would arrive Thurs afternoon and be delivered to my hotel. I asked which flight it would come on and when I could expect that it would be delivered. Was told that was not possible to confirm. IN MY MIND THAT INDICATES THAT THIS IS NOT GENUINE CONFIRMATION. 4. I asked what arrangements would they make for me to get an allowance to cover costs of some clothing/toiletry items I would need to buy. Was told this is not Ethiopian Airlines policy!!!!! 5. This cannot be as there are international regulations in this regard. 6.YOU WILL PAY for express laundry service and a couple of items I'll need to buy today!!! 7. Tried calling 039754008 and only get a recorded message! THIS IS TOTALLY UNSATISFACTORY"
Pros: "I wasn't able to take this flight even though I made it to check in because jet blue and South African airlines could not communicate. I intend on reaching out to management for a refund it is ridiculous I had to wait 24 hrs for the next flight when I had a seat on this flight."
Cons: "Lack of entreteinment"
Pros: "Everything was fine, only the entertainment system was out for the first four hours of the flight Food was just okay - no snack was offered mid-flight."
Cons: "Entertainment system was not working for at least the first four hours of the flight"
Cons: "Televisions didn't work; had no sound (volume) for the duration of the 15 hour flight"
Pros: "On time, shorter flight"
Cons: "Crew was rude, freezing on flight even with 3 blankets, video was upside down, seats very narrow and hard"
Cons: "I missed my flight due to delayed domestic flights (united) and as a result, South African considered me a "no show" and cancelled my return trip. I had to buy back the remaining portion of my ticket that I had already purchased."
Cons: "I was told I had to book my guitar into special luggage and was charged 50 pounds. I was told it would be waiting for me in JHB at the airplane door. In JHB I was told it would come out of the luggage rack where it was transported by pushcart and despotism upside down on a conveyer belt - certainly not what t[he card I was given said. SAA told me "sometimes rules have to be changed for security reasons." Which was clearly nonsense. This I the first time I have flown SAA in many years and the first time I have booked by guitar - I do around 60 flights per year in many countries. I will never fly SAA again"
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "Crew pathetic and completely absent and unhelpful."
Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."
Pros: "I liked that the attendants were very helpful. The flight was smooth. We had a bumpy take off. The landing was smooth. We got in Joburg a little late but we made it"
Cons: "The immigration staff in SA wasn't nice at all. They were very harsh and apathetic. Then we got delayed so bad when some other guy locked himself out with his car in the tarmac. We ended up being delayed all the way and we missed our flight from DC to Chicago. On our way to Harare our suitcases were missing. We had to incur more expenses in the city coming back to the airport , we got charged $148 on top of that by the Harare immigration guys and we had to spend a lot in the restaurant because of that"
Pros: "Read comments above !"
Pros: "Confusion without any airline staff presence on the announcement of a 10-hour delay of my return flight, with no compensation for forced overnight accommodation and repurchase of internal later domestic connection as a result of that delay. A week after my complaint was lodged with their head office by email, I've still had no reply."
Cons: "Ancient plane, clearly no backup planes, no wonder they have to take 10 hours to repair them."
Pros: "South African Airways was one of the best airlines I've ever been on! The crew was exceptional and very friendly. They fed us so much food and there were so many options for diet restrictions, which my vegan travel partner very much appreciated. Our 15+ hour flight wasnt bad at all. Very pleased!"
Pros: "I really enjoyed everything"
Cons: "Delay in boarding"
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "Seat was comfortable, had an emergency exit seat."
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Cons: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Pros: "Boarding and comfort"
Cons: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"
Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."
Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"
Cons: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Better food with Kenyan flavor"
Cons: "No Kenyan food"
Pros: "Enjoyed this flight; smooth and no problems."
Cons: "The flight was small, so they didn't have a large entertainment selection."
Pros: "Once we got on the plane, everything was okay."
Cons: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Pros: "Te time of te flight"
Cons: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "The flight attendants were the best! I fly a lot every year, but I found the flight attendants among the best I have ever had. In addition, the flight was early in arrival! I love Kenya Airways!"
Pros: "Only the pilot take off and landing was owesome.. the other services were very poor.. eg I hated it when all our largages were left behind"
Cons: "pilot take off and landing.."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Cons: "Timing schedule not respected. No legroom my knees were so squeezed."
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Pros: "We were connecting on a delta flight. The agent offered to connect our bags all the way through. We checked with delta. The bags were there but if we didn't ask about them I'm not sure they would have made it."
Cons: "Seats were not very confortable"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Pros: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Cons: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."
Cons: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "Flight was ok"
Cons: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Cons: "They lost one piece of baggage. The check-in crew said we were required to have our vaccination cards although nobody asked for them. Then we waited an hour pulling off one piece of baggage and then they didn't load it on our flight."
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Cons: "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Pros: "Overall very nice"
Cons: "The planes on this route are also very old with manual screens,unnecessary delays. I mean KQ needs to style up. Another airline will soon sweep them off business"
Pros: "New aircraft and all crews friendly full of service mind"
Pros: "Crew Communications every. Inbound Captain Landings and Take off"
Cons: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"
Cons: "They kicked me off my flight and didn't even compensate me for no availability of seats. I was stranded for 48 hours with food, water, money or wifi!!!!!"
Pros: "The in-flight crew were wonderful!"
Cons: "I was told to get my boarding pass at the counter, and when I did so, I was consistently told how wrong I was. They moved gates, and didn't update the screen or airport-wide monitors. A staff member didn't come get the 30+ passengers until 15 minutes before. One of my two bags didn't make it to the airport. After working with a very unfriendly airport worker, I was told it would be delivered to my hotel by 8 am. The receptionist told me tha they left a message, saying I could pick it up at the airport."
Pros: "very efficient processes and very friendly/capable flight crew."
Cons: "the food was not great (i don't have high expectations for airplane food)"
Pros: "good organization and service"
Cons: "This airline and this flight were horrific. See my previous review for Rwandaair, on the same ticket."
Pros: "Extremely friendly and helpful hosts. Enough space. Overall a very rewarding way of travelling to East Africa. Will use them again. Very impressed on our flight from Johannesburg to Nairobi -- they booked our 87 year old father-in-law about 5 hours before flight time, took care of his luggage all the time, and helped him get on the flight after midnight on his own. He arrived safely with such good care!"
Reliable partner. I am sure I will get to my destination in time. Best airline - spacious leg room, good entertainment are used between Addis and shorter distances. Worst airline carriages - shorter leg rooms, torn seats, entertainment systems not working are placed between Addis and Dulles (very long routes).
Cons: "Do better for the meal according to the health safety."
Cons: "Nothing really, everything was great! Flight was just extremely long!"
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Cons: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "Large space"
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "The crew was amazing and the flight was smooth"
Cons: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Cons: "There was a disruption with the audio system."
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Pros: "so good and comfortable"
Cons: "the plane was old though."
Cons: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Pros: "On time. Service and culture"
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Pros: "The plane was very bad and scrambling all time."
Cons: "Smell. Hygiene very low."
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Pros: "The food was delicious"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Cons: "No kosher food eventhogh we asked for it"
Pros: "Brand New Aircraft"
Cons: "Everything was bad, very upset !"
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "The aircraft was brand new so everything was great"
Pros: "Great crew, decent food"
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Cons: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."
Pros: "Nice staff"
Cons: "Food seemed of poor quality."
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Cons: "The food is terrible."
Pros: "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
Pros: "The inflight music (tons of awesome Ethiopian music, from jazz to pop) and solid Ethiopian beer."
Cons: "The boarding process was cumbersome but I think that's because of the airport not the airline."
Cons: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Cons: "Very very old aeroplane"