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Cons: Not having to wait 3 days for my luggage

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: Great crew!

Pros: Excellent crews

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: Comfort

Cons: Comfort

Pros: Professional crew

Cons: Small aircraft, noisy engins, business not comfortable, poor food

Pros: Nothing

Cons: Missed flight due to wrong booking information which showed flight departing at 12:00 noon; upon arrival for check-in, was informed flight departed at 10:30 am

Pros: The flight staff were polite and friendly. the flights arrived on time. thank you.

Cons: Please provide WHITE wine. Asky only seems to offer RED wine.

Pros: The crew members are very polite and professional

Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Pros: the snack was terrific!

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: Nothing

Cons: The transition too long

Pros: Crew was friendly

Cons: Chairs looked very dirty and old.

Cons: Flight on time

Cons: Bathroom has no lock, seats are broken, attendants don't care where you sit causing confusion. They also change luggage amount last minute. Avoid company. Flisghts should be cheaper

Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Pros: Good

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: The crew members are very polite and professional

Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

Cons: The check in from Abidjan was too long. the machines were not working properly and the staff did not inform passengers after waiting in line for over an hour to check in.

Cons: The itinerary changed drastically and we cancelled our flights.

Pros: Excellent care from ticketing to the cabin crew. The fact that our connecting flight in Lome taking us to Lagos waiting for our arrival made it even better.

Cons: The flight attendant took a picture of my passport. I filed a complaint but I have yet to hear back with result.

Pros: The crew members are very polite and professional

Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

Pros: Rwanda Air is the best

Cons: Landing at Kigali was bit rough

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Pros: Nothing

Cons: Missed flight due to wrong booking information which showed flight departing at 12:00 noon; upon arrival for check-in, was informed flight departed at 10:30 am

Cons: Slight delay by grounds staff to clear flight for take off

Pros: boarded and flew on time

Cons: This is the same plane I took business class from Sao Tome to Lisbon. Overnight. 7 hours. No entertainment. No lay flat or fully reclining seats. OK for a 2 hour flight. Unacceptable otherwise.

Cons: It was ok

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Pros: Asky lost our luggage on a previous flight, and in West Africa that is a disaster. They tried to get us to check our carry-on bags again, but since we were connecting to a return flight to the States that was a recipe for another disaster.

Pros: Crew were polite

Cons: Flights were delayed. Little communication about delays. My luggage got white paint spilled on it somehow.

Cons: Overall good but old plane with limited services for entertainment I did not eat but my neighbour did and it looked pretty goo

Pros: yeah

Cons: movies

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Asky lost our luggage on a previous flight, and in West Africa that is a disaster. They tried to get us to check our carry-on bags again, but since we were connecting to a return flight to the States that was a recipe for another disaster.

Cons: No, food was given, the water was HOT, and there was a roach on the plane. I fly quite often maybe 3 or 4 times a year and I have never seen a roach on any flight! The seat was incredibly dirty and beat up. To pay so much money for such a disregard for customers career and safety was quite troubling to me. This flight too had no air conditioning going at all. From boarding to the 45-minute flight my mother and I, as well as the other passengers including babies were sweating. Customers should not have to deal with such things people can get severely ill. This is beyond unsafe for customers and the staff. I am not sure who is responsible for this situation but I am not okay with it.

Pros: Comfort

Cons: Comfort

Pros: The short connecting flight.

Cons: Virtually everything about the boarding process was disorganized. We were met by Asky staff shouting out names to hand over our boarding passes for the connecting flight. The flight was well over two hours late (for a 40-minute flight, this was frustrating and completely unexplained by the crew). We had to be transported by bus to the plane and that was another hour-long process with very little apology from the overworked and overwhelmed staff. Ethiopian Airlines and ASKY appears to be a bargain in terms of price but I would be highly unlikely to use them in the future after such a disappointing introduction. I’m sure they lost several dozen repeat clients because of the disorganized nature of their transfers from Newark and the nonchalant attitude of their staff. I would not recommend this, especially for elderly and disabled passengers or families with young children.

Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: New plane, fresh feel. Food is ok.

Cons: Airline feels basic and no frills.

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: The time of the plane itself was nice and the ride was quick

Cons: The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane

Pros: The crew was helpful. Flights were on time.

Cons: The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!

Pros: Supportive to my family needs traveling with 2 babies

Cons: I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only

Pros: Friendly crew

Cons: Free WiFi