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Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow

Pros: Was good on time

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Cons: I booked this online but then found out - only when I arrived at the check in desk - that my flight had been cancelled. I'd tried to change my flight from November 16th to the 18th and somehow - unbeknownst to me - the whole thing was cancelled. It was confusing for the Asky people on site, the online number I had only offered more confusion...and in the end, it was cancelled.

Pros: friendly, clean; also snacks!

Cons: turbo-pro, and unexpected stopover in Abidjan on previous flight to bamako.

Cons: The check in from Abidjan was too long. the machines were not working properly and the staff did not inform passengers after waiting in line for over an hour to check in.

Pros: The crew were nice.

Cons: The lady at the check-in counter did accept to check my luggage to my final destination. As result I have to check-in twice (Abidjan and Lome). Waiting for the luggage and re-check in twice was a waste of time.

Cons: Addis Ababa is chaos and not clean.

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: The flight itself was quick and pretty stress-free. It wasn't a full flight so there was space for everyone to comfortably spread out. An okay experience overall. It the human interaction with the staff and customer experience could use some improvement.

Cons: Checking in Took 45 minutes for whatever reason. The ground staff were really slow with the process. They also made me check in my small carry-on bag due to their frankly inconsistent carry-on regulation (I saw many other passengers on board with 2 or 3 sizeable pieces and the flight wasn't even close to being nearly full).

Cons: I booked this online but then found out - only when I arrived at the check in desk - that my flight had been cancelled. I'd tried to change my flight from November 16th to the 18th and somehow - unbeknownst to me - the whole thing was cancelled. It was confusing for the Asky people on site, the online number I had only offered more confusion...and in the end, it was cancelled.

Cons: The check in from Abidjan was too long. the machines were not working properly and the staff did not inform passengers after waiting in line for over an hour to check in.

Pros: The food was good

Pros: Food and free WiFi. Ample seating space.

Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

Pros: Timeliness, Service, Cleanliness Comfort

Pros: What did you like? the attendants were very kind

Pros: Friendly service

Pros: The cabin crew were very polite and professional

Cons: The delay

Cons: The check in from Abidjan was too long. the machines were not working properly and the staff did not inform passengers after waiting in line for over an hour to check in.

Pros: Crew were polite

Cons: Flights were delayed. Little communication about delays. My luggage got white paint spilled on it somehow.

Pros: Asky lost our luggage on a previous flight, and in West Africa that is a disaster. They tried to get us to check our carry-on bags again, but since we were connecting to a return flight to the States that was a recipe for another disaster.

Cons: Entertainment is non existent. Plane is tatty.

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Cons: Not having to wait 3 days for my luggage

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Cons: Upon arrival to the airport, we were informed that the flight was cancelled. Without any information, we were put on a bus to go to a hotel that was chosen for us. I was only given the name of the hotel because I made the woman tell me. No choice was given in lodging. Once there, we were fed, again, no choice given. We were just told that lunch was ready. Facilities in the room did not work and just showering caused the bathroom to flood. Not to mention the low security outside where the gate was left open all night. In order to get my new flight itinerary, I had to go back to the airport to ask at the ASKY office. This situation was handled poorly because of their policies to "send people" to the arranged hotel.

Pros: Professional crew

Cons: Small aircraft, noisy engins, business not comfortable, poor food

Cons: Overall good but old plane with limited services for entertainment I did not eat but my neighbour did and it looked pretty goo

Pros: The crew were nice.

Cons: The lady at the check-in counter did accept to check my luggage to my final destination. As result I have to check-in twice (Abidjan and Lome). Waiting for the luggage and re-check in twice was a waste of time.

Pros: Was good on time

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: The crew members are very polite and professional

Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: No problems

Cons: Old aircraft, rickety seats

Cons: Old aircraft rickety seats

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: The staff was helpfull

Cons: The fact that u have to walk to a different part of the airport to pay for excess luggage. Getting the the pos system didn't work. Smh. Had to look for my bank and make a tf to a sky. Shame and waste of time.

Pros: The short connecting flight.

Cons: Virtually everything about the boarding process was disorganized. We were met by Asky staff shouting out names to hand over our boarding passes for the connecting flight. The flight was well over two hours late (for a 40-minute flight, this was frustrating and completely unexplained by the crew). We had to be transported by bus to the plane and that was another hour-long process with very little apology from the overworked and overwhelmed staff. Ethiopian Airlines and ASKY appears to be a bargain in terms of price but I would be highly unlikely to use them in the future after such a disappointing introduction. I’m sure they lost several dozen repeat clients because of the disorganized nature of their transfers from Newark and the nonchalant attitude of their staff. I would not recommend this, especially for elderly and disabled passengers or families with young children.

Pros: Comfort

Cons: Comfort

Pros: Boarding and crew was very efficient !

Cons: There was not enough legroom and also elbow room. Seating in the middle seat was a terrible experience.

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Pros: Food and in-flight services

Cons: Entertainment package

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: Was good on time

Pros: Amazing crew!

Cons: The seats are uncomfortable

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Pros: The cabin crew were very polite and professional

Cons: The delay

Pros: The flight itself was quick and pretty stress-free. It wasn't a full flight so there was space for everyone to comfortably spread out. An okay experience overall. It the human interaction with the staff and customer experience could use some improvement.

Cons: Checking in Took 45 minutes for whatever reason. The ground staff were really slow with the process. They also made me check in my small carry-on bag due to their frankly inconsistent carry-on regulation (I saw many other passengers on board with 2 or 3 sizeable pieces and the flight wasn't even close to being nearly full).

Pros: It was excellent trip

Pros: The staff was helpfull

Cons: The fact that u have to walk to a different part of the airport to pay for excess luggage. Getting the the pos system didn't work. Smh. Had to look for my bank and make a tf to a sky. Shame and waste of time.

Cons: Old aircraft, rickety seats

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: My flight was shifted an entire day late, interrupting my previous plans. I also had carry-on luggage that was almost checked through to my final destination, however on a previous flight of their's they had lost my checked baggage. I would not recommend this airline to anyone who needs flights to be on time or luggage to arrive

Cons: I booked this online but then found out - only when I arrived at the check in desk - that my flight had been cancelled. I'd tried to change my flight from November 16th to the 18th and somehow - unbeknownst to me - the whole thing was cancelled. It was confusing for the Asky people on site, the online number I had only offered more confusion...and in the end, it was cancelled.

Pros: The flight staff were polite and friendly. the flights arrived on time. thank you.

Cons: Please provide WHITE wine. Asky only seems to offer RED wine.

Pros: It was a less expensive option & my luggage arrived to my final destination in tact.

Cons: Flight was delayed by over 1.5 hours & communication about this was poor. It was particularly nerve wracking because many passengers were trying to make a connecting flight w/ a short layover window. To their credit, the crew informed the connecting flight & they waited for us. But it was stressful.