My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Not sure it was a basic airline so nothing much to like but what was annoying was they delayed so much we missed our connecting flight and we had to almost fight to be out on the next flight and also even get food
Pros: "For a flight of 1 1/2 hours, we were served a delicious hot lunch."
Cons: "16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie."
Pros: "The food was really nice and the crew were very helpful."
Cons: "Our experience could have been better if the flights were on time and if the boarding process was a little more organized. Otherwise, we had a great experience with SA airlines and will most likely fly with them again."
Pros: "plane felt comfortable"
Cons: "SAA always has problems with the tv screens, also the flight was empty and I asked for extra food during the services and flight attendant seemed to have a problem with it"
Pros: "I loved the fact that there was good leg room - it felt more like premium economy to me. The boarding was timely - no delays at all The food options were good and they had other generous items in addition. I enjoyed the flight, the temperature was just right."
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Cons: "The South African Airways staff were completely disorganised and unprepared for a little delay"
Pros: "Arrived safely so that’s a plus."
Cons: "Unfriendly crew, starting at the check in agent who was plain rude. Some airlines make it a whole experience with attentive customer service and all the works. SAA takes the bus in the sky approach. “Get in, sit down and we’ll get you there. You can take another airline if you don’t like it”"
Pros: "We got to whole destination safely"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess."
Cons: "Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h"
Cons: "Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr"
Pros: "I read bad review after bad review of Air Côte d'Ivoire prior to flying them, and so approached this flight with trepidation. To my pleasant surprise, everything went off without a hitch: orderly boarding and on-time departure; comfy & clean new planes; delicious in-flight meal with wine; efficient disembarkation in Dakar with prompt, hassle-free baggage claim. ZERO complaints. This airline is great - don't be like me, book without hesitation!"
Cons: "NOTHING - everything was flawless. Thank you!!"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Pros: "Never on time"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Cons: "They changed our return time and added an extra hour layover."
Pros: "Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional."
Cons: "Lack of communication"
Pros: "Smooth and fast. No problems or complications. Nice that we were served a small meal. Delicious!"
Pros: "Boarding on time, nothing as problem, crew did good job and the food was also okay."
The flight never took off. We sat on the tarmac for over two hours due to an electrical fault and finally the flight was cancelled. We were told that hotels would be organised but there was no further communication. In the end I retrieved my baggage and went to the car park to pick up my car and drive home. It cost me over £150 to park the car for two weeks, plus of course petrol, and over £600 for the four flights and £50 for the travel visa. All gone up in my smoke. I’m bitterly disappointed that my business Trip was cancelled and have been told I will get a “partial refund” within three months!!! What a way to treat a customer.
I enjoyed the courtesy of the staff, and their professionalism. The food was pretty good and they took great care of us throughout the trip!
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Cons: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Cons: "I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed."
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"
Short lay-overs and total flight times. Everything else could have been better.
Pros: "Leg space was great and bathrooms were wider than usual."
Cons: "The entertainment center was falling, the touch screen was not working well, and the movies were all very outdated. There was no USB charger."
Pros: "Punctuality of the flight and the pilots did an amazing job"
Cons: "There was not in flight entertainment few broken handsets, broken seats"
Cons: "Old plane with no entertainment. The flight was schedule for 7:10pm then changed to 8:20pm then changed again to 11:50pm."
Pros: "The flight was really cheap. Although you get what you pay for. My seat didn’t have entertainment working. This is not the first time that it happens and the crew only look at your face and say sorry. Doesn’t do anything about it."
Cons: "Entertainment working, better food, not allowing passengers with 3 big luggages as carry on."
Cons: "Planes need to be better maintained especially the in-flight entertainment."
Cons: "Nothing- dirty, old craft, your seat - someone is seating on your seat, and you need to find another seat"
Cons: "The plane delayed for more than 2h30min and explanation for it. I informed the crew I have diabetes and needed water/food. No answer, they attended me and heard my concerns when they were informed by a friend I was with "Hypoglycemia." I had vomit and a bad trip. I will think twice before doing it again!"
Pros: "Spacious ,new planes . Friendly crew . Great value for a relatively cheaper flight than other airlines ."
Cons: "Entertainment system lacked content , they should consider loading a greater variety even if it is older content . Food was decent but received some rock hard rolls and crossiants."
Pros: "The plane from Capetown to Luanda was a slightly older refurbished plane which meant more leg room which was really nice . The food was good and service friendly."
Cons: "The entertainment system had very limited preloaded content."