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Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Cons: It was ok

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: Well organized on check in. Attentive

Cons: Nothing

Cons: The delay time was too much for no proper reason

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Food and in-flight services

Cons: Entertainment package

Pros: The plane was nice and the captain gave good info.

Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Cons: Chicken slightly undercooked

Pros: Nothing

Cons: Flight attendants were rude. Food was horrible. No leg space.

Pros: For a flight of 1 1/2 hours, we were served a delicious hot lunch.

Cons: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: Timeliness, Service, Cleanliness Comfort

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Cons: Both food and entertainment have declined over the past 20 years

Pros: New plane Courteous staff

Cons: Be entertainment offering Lighter style of food offering

Cons: Really great and kind service.

Pros: The crew was great. Food was not bad either

Cons: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Great crew!

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Well organized on check in. Attentive

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: I took Air Namibia from Victoria Falls to Windhoek. It was a small plane (3 seats across total) which I don't like too much as you feel every like bit of turbulence. With the exception of take off and landing, it was fine. They served food and free drinks even though it was an hour and forty-five minute flight which surprised me. Overall, I was pleased. There were only 14 passengers and one flight attendant.

Pros: I was placed in a very nice hotel for the night. Emirates staff very helpful in helping me get on another flight.

Cons: When I arrived at the airport the next morning on January 1st 2017 to get on another flight, the lady at the OR Tambo Air Namibia ticketing office (her name is Happy) gave me a very hard time. She told me that the staff from the night before should not have put me in a hotel, and that she could not give me another flight. Her reason was that I had booked the flight through a travel agency website and so it was not Air Namibia's responsibility to get me on another flight. When I tried to explain to her why it was she started to yell at me. "Don't tell me how to do my job", she said. As I started to explain again that I paid for the flight and that Air Namibia surely received compensation and would not be out any money by placing me on another flight she told me to "stop arguing" with her. I took my claim to the Emirates counter, very upset from a fight I did not need to have and lack of sleep the past two days of traveling. The Emirates staff called Happy over to explain to her why she should get me on a flight. Happy finally agreed, but by this time the flight was about to leave and I almost missed it. Because of her delay, I had to run through the airport, and my bag did not make it on. When I finally received my luggage a week later, it was broken and torn with the contents spilling out. If Happy had better customer service skills and had helped me instead of giving me a hard time, I would not have had the horrible day that I did and resultant destroyed luggage. In my opinion, she should be fired, and I strongly advise Emirates not to connect flights with this airline (who apparently makes these types of cancellations every year). If a customer service representative from Air Namibia would like more details on this matter please contact me at callahcl@gmail.com

Pros: The flight from Windhoek to JoBrg was fast, comfortable and easy. Lots of leg room, very polite service and a meal served.

Cons: The negatives were that the meal was not really to our liking but that could be personal taste and the boarding at Windhoek was confusing. The plane was a little old looking inside but made up for it in comfort and was very clean. If they improved the other 2 issues I would give them a 5 on all counts. Oh and little entertainment but it was a short flight.

Pros: Nice friendly staff

Cons: Wasn't allowed to listen to music on my phone despite having it in airplane mode

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Like Kigali it was clean and efficient.

Cons: Food is almost inedible

Pros: Everything

Cons: Time management

Pros: Overall comfort and staff friendliness

Cons: Landing was a bit turbulent

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Cons: Old aircraft rickety seats

Cons: Poorly organised meal service

Pros: Well organized on check in. Attentive

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: Timeliness, Service, Cleanliness Comfort

Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing