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Pros: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Pros: Friendly crew!

Cons: Please provide enough blankets. The canin was cold!!!

Pros: Crew was amazing

Cons: The food needs a lot of work

Pros: Amazing crew comfortable seats

Cons: Entertainment no outlet to charge phones

Pros: nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival

Cons: KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa

Pros: Comfortable seats and spacious leg room.

Cons: Good ride and smooth landing.

Pros: Easy going flight with friendly and hospitable crew

Cons: Plane was quite dirty inside and out

Pros: Everything

Cons: Time management

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: the snack was terrific!

Pros: They respect the timing

Cons: The luggage escalator is not working and you have to carry it from one point to another...

Pros: Full meal service, even on 1.5hr flight. Smooth take off and landing. Excellent inflight service. Free checked bag.

Cons: Nothing. Flight was great.

Pros: Nothing. The flight never happened. I missed the start of my tour in Namibia. Finally had to rent a car and driver along with 2 other people and drive for 8 hours to Windhoek.

Cons: The fact that I got bumped from the flight because the plane was already full then got stranded in Maun for a second night with no prospect of a flight on the 3rd day.

Pros: The crew onboard were absolutely fantastic! Super friendly and helpful. One of the flight attendants even brought me a pillow and blanket when he saw me laying down.

Cons: The long delay in Windhoek without communication from staff about what was going on.

Cons: They lost our luggage dispate the fact that this was only 50 minutes flight! Also, we left late, and the process to track down our luggage was terrible! We had to buy extra stuff and no one will reimburse us for this.

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Cons: USB connection was not working from my seat

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: Excellent crews

Cons: Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall

Cons: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Pros: Friendly crew!

Cons: The entertainment system broke down and the flight attendants seemed sassy

Cons: Seats and entertainment

Pros: Crew

Cons: American airlines connections were terrible

Pros: Seat confort

Cons: 2 hours delayed, even tea has to be paid

Pros: It was overall officient, basically on time and comfortable

Cons: Getting off the ground took quite a while even though we arrived basically on time

Pros: It was incredibly quick!

Pros: Friendly crew!

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Cons: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Cons: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Cons: I missed my international connection because flight was three hours late.

Cons: On time departure

Pros: Timeliness, Service, Cleanliness Comfort

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Crew was amazing!!!

Cons: The onboard entertainment

Pros: It was overall officient, basically on time and comfortable

Cons: Getting off the ground took quite a while even though we arrived basically on time

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: The crew at HYD airport is good people.

Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Crew was amazing!!!

Cons: The onboard entertainment

Cons: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Cons: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Cons: Better drink selection

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Pros: Standard

Cons: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol