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Pros: Flight arrived 30 minutes early.

Pros: Good seats and smooth flight

Cons: No free snacks

Pros: Crew and pilot great.

Cons: Toilet was dirty.

Cons: Great experience

Cons: Both food and entertainment have declined over the past 20 years

Pros: The crew was great. Food was not bad either

Cons: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone

Pros: Professionalism of SA crew

Cons: Abidjan airport is a mess and mediocre.,..very unprofessional and frustrates commuters a lot.

Pros: Business Class on the Code Share, South African Air was superb

Pros: Rwanda Air is the best

Cons: Landing at Kigali was bit rough

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Pros: The plane was nice and the captain gave good info.

Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: Barely functioning entertainment portal. Average food.

Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar

Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight

Pros: Staff was friendly and professional.

Cons: The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…

Pros: Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be.

Cons: Difficult when you’re tall to have better seating.

Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing.

Pros: Easy and quick boarding.

Cons: Seat space was tight

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Pros: Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus.

Cons: Proper communication by both BA and local handlers at the airport in Iceland.

Pros: Good seats and smooth flight

Cons: No free snacks

Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.

Pros: ON time Flight

Cons: Nothing

Pros: No idea why BA charge for food and drink - budget airline trait

Cons: Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed.

Pros: Great service.

Cons: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,

Cons: Rude staff

Pros: Overall good flight

Cons: Free snacks and drinks

Pros: Captain gave us good updates on delay.

Pros: Good food (chicken)

Cons: Seating too tight

Pros: Crew was great

Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!

Pros: Everything ran on time.

Pros: the snack was terrific!

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Easy and quick boarding.

Cons: Seat space was tight

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Pros: Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned

Cons: Lost of deposited money to tea nsportation due to delay plane arrival

Cons: Rude staff

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Pros: Yes

Cons: Customer services

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Cons: It was ok

Cons: Great experience

Pros: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval

Pros: Great service.

Cons: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,

Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.

Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: The two check in bags rule.

Cons: Not applicable

Pros: Club Europe- excellent attentive crew, excellent food!

Cons: Nothing! They were the best!

Pros: Very pleasant and helpful crew

Cons: Improved seating comfort, leg barrier or something

Cons: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge.

Pros: Everything ran on time.

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Cons: Both food and entertainment have declined over the past 20 years

Pros: New plane Courteous staff

Cons: Be entertainment offering Lighter style of food offering

Pros: Not on the flight

Cons: Connecting flight was late

Pros: just arriving home safe

Cons: No choice on Breakfast meal. No halaal meal

Pros: Crew was great

Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!

Pros: Flight arrived 30 minutes early.

Cons: At BA staff treats you inconsistent

Cons: Some form of entertainment

Pros: Like Kigali it was clean and efficient.

Cons: Food is almost inedible

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: What did you like? the attendants were very kind

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: The delay time was too much for no proper reason

Cons: Nothing

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.