Daily cleaning, installation of cabin HEPA filters on flights from Zambia to Johannesburg
Airlink, Proflight Zambia and Cemair have all waived their change and cancellation fees on flights from Zambia to Johannesburg OR Tambo. Confirm policies on booking site.
Airlink, Cemair, and Proflight Zambia are commonly used to fly to Johannesburg OR Tambo Airport from South Africa.
Central Johannesburg is 21 km away from Johannesburg OR Tambo Airport.
Johannesburg is served by Johannesburg OR Tambo Airport, also commonly referred to as O.R. Tambo Intl, OR Tambo, or OR Tambo Airport, Johannesburg. The airport code is JNB.
Most visitors from Zambia need to provide a negative COVID-19 test result and/or quarantine to enter Johannesburg.
Read more about travel restrictions for Johannesburg
Visitors from Zambia are not required to quarantine after entering Johannesburg.
Visitors from Zambia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Johannesburg.
Current regulations for vaccinated travelers to Johannesburg: most visitors from Zambia may enter Johannesburg but may still need to provide proof of negative COVID test.
Health Declaration Form
Must be completed in 48 hours prior to arrival in South Africa.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"
Pros: "The crew members are very polite and professional"
Cons: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Pros: "Friendly service"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "New airline. Left 20 mins early."
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "the snack was terrific!"
Pros: "What did you like? the attendants were very kind"
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "Everything was on time and comfortable. Will take the same flight again in the future."
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "Rwanda air crew"
Cons: "Lagos international airport"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"
Cons: "Time management"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Planes were great and flight crew excellent."
Pros: "Everything went well as expected..."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Pros: "Crew were pleasant. The flight was comfortable."
Cons: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Orderly, organized, courteous"
"The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!"
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Cons: "good short flight"
Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."
Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."
Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"
Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"
Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."
Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "the seats"
Cons: "Food was cold"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."
Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."
Pros: "Everything was good - timely, service, check in, etc."
Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."
Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"
Pros: "Seats wider (or seemed to be so) than most economy flights. Flight crew courteous."
Cons: "Have lived in Madagascar for almost two decades and have never seen such disorganized boarding. No signage, staff all the same uniforms (thus no visual clues), no gate noted on boarding pass. Very frustrating. Two Airlink flights were leaving at the same time due to a delay for one flight, so better communication needed. Plane toilet disgusting and would not flush."
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Pros: "Small plane but a very short flight, so its fine."
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "short, easy flight"
Cons: "Lost baggage. Sent to Jouburg instead. Second day at Cape Grace in dirty safari clothes. Still no bags."
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "It all went as expected. Today, that is excellent"
Pros: "I enjoyed looking out the window as we flew. Interesting countryside compared to what we have where I live in the U.S."
Cons: "Maun airport is small but it gets the job done. The people at the SAA counter were not well versed with checking bags to your final destination when you continued on from Johannesburg."
Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."
Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."
Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "Quick check in"
Cons: "Quants needs to upgrade they are falling behind in th bussness class game quiet badly This is my third trip in 4 years from Sydney to JHB and the service, seating etc is the same Tiered plans tiered overall"
Cons: "People were not the friendly except for the stewardess"
Pros: "Efficient, pleasant experience. Coming from the US, it was unusual to have complimentary meal and alcoholic beverages on a short domestic flight."
Cons: "Boarding was a bit confusing and disorganized. I think better communication of procedures would've helped."
Pros: "Great time to arrive in Cape Town. Late Afternoon, head into Cape Town against the flow of traffic so it is an easy ride. Quick, convenient."
Cons: "It is an expensive flight"
Pros: "The food was good."
Cons: "Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!"
Cons: "Seat antiquated, food was more economy than business"
Cons: "Great short flight"
Pros: "New plane Courteous staff"
Cons: "Be entertainment offering Lighter style of food offering"
Pros: "Efficient boarding. Flight and cabin crew good."
Cons: "Entertainment - touch screen did not work and mediocre selection."
Cons: "Improve entertainment ease!"
Pros: "Great Plane - comfortable flight indeed"
Cons: "can't think of anything I didn't like"
Cons: "Happy passenger! What more can I ask for"
Pros: "The flight attendants were great."
Cons: "Lusaka only has one gate and this flight boarded simultaneously with an Ethiopian Airways 777 and Emirates 777. The staff responsible for boarding seemed more confused than the passengers. The food portions are very skimpy. The inflight entertainment consisted of some random video about F1 racing rebranding."
Pros: "Excelente trip"
Pros: "Very punctual and friendly crew"
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "Crew was excellent, very personable and were able to get drinks and food out within the 40 min flight."
Cons: "Old plane and the one engine started to make a screeching noise which carried on for about 20 min."
Pros: "The flight crew was excellent! They were extremely kind and helpful and always had a smile on their face. The customer rep who was at the checkin counter also was friendly and smiled. I loved it! I cannot wait to fly with them tomorrow, hopefully it’s the same experience."
Cons: "Nothing to say"
Pros: "Flight attendants"
Cons: "Flight was delayed"
Cons: "The South African Airways staff were completely disorganised and unprepared for a little delay"
Pros: "The captain was so I informative"
Cons: "The delay caused by the refueling"
Pros: "Crew was wonderful."
Cons: "The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused."
Pros: "The crew was so caring"
Pros: "Courtesy of the crew"
Pros: "Attendants were so kind"
Pros: "Pilots execptional and cabin crew friendly"
Cons: "Good day. My wife and I were supposed to board on the above flight from Maputo to Johannesburg at 11:30am. For some odd reason the flight wad delayed and the plane only departef at 03:15pm. We had a connection flight from Johannesburg to Luanda (DT578 TAAG Angolan Airlines) wich we nearly missed. My luggage didn't arrive in Luanda. So far nothing wrong. Delays are normal. The major problem was the ground crew in Maputo who didn't provide proper information on time. Furthermore after landing in JHB no protection to late passengers in transit was provided. When disembarking I approached a lady at the bottom of the stairs and she didn't have our names on the list so we were on our own trying to find our way through the endless cue at the transfers counter. We made it but I'm sure Hussein Bolt would have lost a race against us. Shame SAA!!! This was the last airline in Africa I would expect a such unprofessional treatment. My ETKT number is 1187098323350. My name is Fernando Macedo and my wife's is Elsa Amaral. My cell number is +258843125748. Sincerely Fernando Macedo"
Pros: "The crew and airport assistants were truly amazing"
Pros: "The captain and crew were professional and delivered an excellent service."
Cons: "Entertainment need to be upgraded."
Pros: "Leg room"
Cons: "Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some."
Pros: "The courtesy of the flight attendants"
Pros: "Staff were friendly."
Cons: "The ventilation in the departure hall is pathetic."
Pros: "The crew was nice, were so easy to talk to and they were so hospitable."
Cons: "But I do not have appetite of boarding it again due to the rudeness that I was shown by those who were at the terminal 5. I was coming from Washington State. I boarded a flight from Washington to San Fransisco then from there to New York but none of these charged me the carry on bag. When I reached at New York they said your laws (south african airways) does not allow a person to have carry on bag and laptop bag. At this time I had already extra lagguage which I paid $200 and they told me to pay another $200 dollars for carry on bag. They were so rude to me they told me to leave the bag if I do not have money. I was stranded. I tried to tell them that I boarded two flight which they did not charge me. They said the flights has different laws. But when I was going to New York i used the same flight with carry on lagguge and my laptop bag. So I paid $400. When I entered the flight I was shocked to find that almost everyone had a carryon bag. I felt that they did that to me because I was black and they wanted to find advantage on me. I was so stressful because I had no where to go. I used Delta flight when i was coming to new york but I have never experienced this charges. Now international flight experiencing this horrible situation. . True paying $400 because I had carry on bag?? Am still stressful they took a lot to me. They did not gave me receipt. I asked them to give me receipt all what they were answering me was like "just go." I have never been in a such situation. That is why I said I do not have appetite of boarding South African airways again. Is it true that your laws doesn't allow people to have carryon luggage? If it is true why some customers had the carry on luggage?? my carry was small it was not 23 pounds. Am still feeling pain for what they did to me. I know the name of the woman who was rude. If you treat passengers like that, there will be no good. The complain customer."
Pros: "Everything about the trip"
Pros: "I enjoyed the flight. The cabin crew were fantastic. Good assistance in Johannesburg."
Cons: "My boarding in Nigeria was crazy. Some of the staff were seeking for bribe and they almost made me miss my flight. I had to start running just to get on the plane when I arrived 3hrs before time. It is really disappointing. I have flew Emirates and Qatar airways before and did not experience such."
Pros: "How helpful and wonderfully kind each person was. The service was great. I enjoyed the vegetarian options. The briyani was chicken and I was able to eat around the chicken —delicious and tasty. The crew were cheerful and a refreshing relief to the long voyage across this planet. I look forward to my ever increasing abundance so I may travel business for at least one leg of the flight each way. Thank you Virgin Atlantic."
Cons: "Nothing you could have provided other than a business class leg each way. Long, long flight across this planet—half way. I would prefer more English and Foreign movies, please. Unfortunately I left my prescription reading glasses on flight VA602 and Jacques Nortje at Heathrow was kind enough to go looking for them at the lost and found of Virgin Atlantic—to no avail. Black hard case with blue rimmed glasses and a blue cleaning cloth. His service was a godsend—enabling me to stay flight side whilst he went land side so I did not need to go through security for an unaccomplished mission as the glasses were not there."
Cons: "International travellers need to be warned that larger cabin bags may have to go in the hold."
Cons: "The aircraft could not take off due to a technical issue and we were told by the captain that we would be provided with accommodation for the night. This did not transpire and the whole plane had to sleep in the departure lounge on the seats with cold aircon and no food or drink. The staff went home and left us to survive. We were told that they would not put us on another flight. By 8 am there was a mutiny because no one was keeping us informed about what was happening. We were tired and hungry and they just did care. After a group meeting, which got very angry, we were then allocated a room in a hotel. The lack of help was unbelievable and we were made to feel like criminals. No senior management came to give apologies. No compensation was offered for our 24 hour delay."
Pros: "The new planes are lovely. Please put a Friday night flight in from Accra to Jbg. We all finish work on Friday and have to stay an extra day in Accra without our families"
Cons: "Checking in the baggage was a problem due to slow processes. Ghana in particular where it took over 60 minutes to check in the bag. The Ghana boarding process actually borders on the ridiculous when you are told to go to the gate three times in the announcements and turned away three times by security staff. You have to produce your passport three times at the boarding gate entry as well. Vegetarian food is normally always a tomato pasta dish. FYI vegetarians eat vegetables too and we like butter and cheese as well. Emigration should work out that two plane loads of people need more than three officials to check them ion arrival at ORT."
Cons: "Lack of entreteinment"
Cons: "Televisions didn't work; had no sound (volume) for the duration of the 15 hour flight"
Pros: "- Responsive and friendly attendants - Clean aircraft"
Cons: "- Screaming baby - Not allowed to bring bottled water on flight - Lack of entertainment system"
Pros: "Landing in Joberg and getting off plane."
Cons: "Initial contact with flight attendent giving drinks was somewhat less than polite and did not improve notably over flight. She said she didn't have hot drinks, didn't have white wine and failed to offer choice of red wine but gave the shorter bottle when asked a second time. There was no ice either. This sounds rather petty on my part and I apologize for such. The real issue is I had a dickens of a time coaxing her to smile. Secondly. there was no video function beyond flight path for the entire flight. I live in a village in Zambezi and truly enjoy watching media on flights as I don't see much at home in Kanono and haven't figured out computer very well. The crew said they would reboot (?) the program but that didn't happen. There was no apology for contracted feature not being available, I sure wish I could have watched movies as I am not able to sleep in general."
Pros: "no zones, so when they call the flight, first in line with a ticket gets to board first"
Cons: "There is no jet way/loading bridge connected to the terminal so you walk outside to reach your aircraft. Our boarding took place on a nice day but if the weather was poor then you would be subjected to that environment,"
Cons: "The food was bad period. I didn't each much of it. The beef was particularly bad."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "Crew pathetic and completely absent and unhelpful."
Pros: "The Asian vegetarian meal was pretty good, for plane food."
Cons: "The crew was dismissive and rude and toward myself and my travel companion. At one point we compared the same crew member's behavior toward a business class passenger and it is evident the crew member did not think economy passengers worthy of minimal courtesy and respect. Someone had thrown up on the plane in a seat near us early on the flight and there was a terrible smell on account of the passenger not disposing of her air sickness bag. When we asked the crew for help in kindly reminding passengers to dispose of their airsickness bags, if used, they were very dismissive rather than helpful."
Pros: "The blanket and amenities in our seats"
Cons: "I had the beef for dinner, it was OK only, dessert coconut mouse was not good, the bread was very cold -not inviting. Have the chefs check on this. It was a 9 hrs flight and only one food service?? There is not enough offering of water, in mostly all other long haul flights I have been, bottled water is offered several times throughout the flight There is not a final collection of garbage at the end of the flight and we end up with carrying it out or leaving it inside the plane. In mostly all other long haul flights I have been, rubbish is collected at the end of flight Please implement these measures"
Pros: "Customer service"
Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."
Pros: "I liked that the attendants were very helpful. The flight was smooth. We had a bumpy take off. The landing was smooth. We got in Joburg a little late but we made it"
Cons: "The immigration staff in SA wasn't nice at all. They were very harsh and apathetic. Then we got delayed so bad when some other guy locked himself out with his car in the tarmac. We ended up being delayed all the way and we missed our flight from DC to Chicago. On our way to Harare our suitcases were missing. We had to incur more expenses in the city coming back to the airport , we got charged $148 on top of that by the Harare immigration guys and we had to spend a lot in the restaurant because of that"
Pros: "It was comfortable"
Cons: "They should start giving out snacks"
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."
Pros: "Absolutely nothing!!!"
Cons: "Keep to time and stop the delays."
Pros: "Seats super comfortable"
Cons: "Real food and not just snack"
Pros: "Barely functioning entertainment portal. Average food."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."
Cons: "The breakfast was a donut and roll so no protein or healthy option."
Pros: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Cons: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Cons: "I’m still in Nairobi because they delayed the plane"
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "No complains means i LOVED everything. From start to finish."
Cons: "No complains on this flight."
Cons: "Left late. Boarding experience was stressful and confusing."
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Pros: "Timing & touch downs. Good flying."
Cons: "Food & drink. Little choice, poor taste."
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Cons: "No announcements made as to what gate # or boarding. We almost missed the flight because of the lack of information. Airport staff were as equally confused. Entertainment did not work at all."
Cons: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "My bags arrived gate agent efficient"
Cons: "The fact there was no such reservation for me from Lusaka to Nairobi"
Cons: "Flight was delayed."
Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Cons: "They lost one piece of baggage. The check-in crew said we were required to have our vaccination cards although nobody asked for them. Then we waited an hour pulling off one piece of baggage and then they didn't load it on our flight."
Cons: "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."
Cons: "No complaints"
Cons: "Food was terrible throughout Seat was tight"
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Cons: "Messy boarding Late departure"
Pros: "Service by one attendant Helen- courteous and helpful with Dufree"
Cons: "Services by male attendant very deplorable, lacks courtesy to clients. Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay. Flight plan changed and we were not informed till we entered the plane."
Pros: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."
Pros: "very efficient processes and very friendly/capable flight crew."
Cons: "the food was not great (i don't have high expectations for airplane food)"
Pros: "It was on time, had friendly crew"
Cons: "Entertainment system is not great"
Cons: "No respect for business class customers for boarding; a separate line is not enforced. Very slow boarding generally."
Pros: "Have entertainment for a flight more than one hour."
Cons: "Flight take off delay"
Pros: "Extremely friendly and helpful hosts. Enough space. Overall a very rewarding way of travelling to East Africa. Will use them again. Very impressed on our flight from Johannesburg to Nairobi -- they booked our 87 year old father-in-law about 5 hours before flight time, took care of his luggage all the time, and helped him get on the flight after midnight on his own. He arrived safely with such good care!"
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Pros: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Cons: "Everything was good"
Pros: "the flight was very nice and I thank all the crew for their kindness."
Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Pros: "No comment"
Cons: "No comment"
Cons: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Cons: "That the Airline choose to take Russsian paid load, cargo. And decided to off load the Luggage of 25 passengers. Some of them even had connecting Flights. Luggage tags were not matching with the names, so it became difficult to actually track the bags. Not funny..."
Pros: "The customer service from crew members"
Cons: "The snacks"
Pros: "New plane fantastic cabin"
Cons: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Cons: "They didn’t announce when boarding started/what zones were to go."
Cons: "Good service"
Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "Everything Kosher food was excellent"
Pros: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Cons: "I can’t fault anything on this flight."
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Pros: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Cons: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"
Cons: "My phone was stolen on airport premises"
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "Great crew, decent food"
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "1) On time"
Cons: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Cons: "My luggage was lost"
Cons: "Seats were dirty"
Cons: "Same as above"
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Pros: "Nice staff"
Cons: "Food seemed of poor quality."
Pros: "The short time it took to get to my destination. The great work done by flight attendants."
Cons: "The small seat I got."
Pros: "The best flight ever and the crew is super cool"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."
Airlines flying from Zambia to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zambia to Johannesburg
Masks required on board, masks provided on flights from Zambia to Johannesburg
Social distancing seating
Middle seats unavailable to book on flights from Zambia to Johannesburg
Testing for antibodies, testing for symptoms for flights from Zambia to Johannesburg
Waiving of change fees. Search flexible flights from Zambia to Johannesburg