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LUN — South Africa
Dec 9 — Dec 161
Return
1 adult
Economy
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Fri 9/12
Fri 16/12
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Latest South Africa Flight Deals
Best return prices found by our users on KAYAK in the last 72 hours
Direct from R6 507
Direct from R3 991
1 stop from R8 919
1 stop from R5 362
1 stop from R8 780
Good to know
Low season | January |
|---|---|
High season | August |
Cheapest flight | R3 991 |
Average price (return flight) | R12 461 |
Good deal (return flight) | R11 743 |
Good deal one-way | R4 802 |
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (6% more expensive on average)
Flight from Lusaka to Johannesburg OR Tambo
(avg. price over the last 2 weeks)
or less
or less
Top tips for finding cheap flights to South Africa
- Looking for a cheap flight? 25% of our users found tickets from Lusaka to the following destinations at these prices or less: Cape Town R6 071 one-way - R13 180 round-trip; Durban R5 004 one-way - R11 743 round-trip
- Book at least 5 weeks before departure in order to get a below-average price.
- High season is considered to be July, August and September. The cheapest month to fly from Lusaka is January.
- Morning departure is around 18% more expensive than an evening flight, on average*.
FAQs - booking South Africa flights
Top 5 airlines serving Lusaka to South Africa
Scores according to KAYAK customer reviews8,0
RwandAirOverall score based on 285 reviews
8,1Boarding
8,3Comfort
8,6Crew
7,0Entertainment
7,8Food
Airline reviews
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "New airline. Left 20 mins early."
Cons: "Nothing."
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "the snack was terrific!"
Pros: "What did you like? the attendants were very kind"
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "Good"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"
Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Cons: "Nothing."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Pros: "Crew were pleasant. The flight was comfortable."
Cons: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Orderly, organized, courteous"
Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "They have great food, amazing crew, great customer care.."
Cons: "No entertainment, some few crew members has a bit of an attitude."
Pros: "Flight attendant are helpful."
Deplaning suggestion: Inited could take a page from other countries airlines and ask that we remain seated until theorie in front of us deplanes. Easier on everyone that way
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Loved the customer service and the fact that everything was on time, the served refreshments are a cherry on top
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Cons: "good short flight"
Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "flight was on time food and drink"
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Cons: "Nothing"
Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."
Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."
Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "the seats"
Cons: "Food was cold"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Cons: "Staff not so friendly"
Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."
Pros: "Everything was good - timely, service, check in, etc."
Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"
Pros: "Seats wider (or seemed to be so) than most economy flights. Flight crew courteous."
Cons: "Have lived in Madagascar for almost two decades and have never seen such disorganized boarding. No signage, staff all the same uniforms (thus no visual clues), no gate noted on boarding pass. Very frustrating. Two Airlink flights were leaving at the same time due to a delay for one flight, so better communication needed. Plane toilet disgusting and would not flush."
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "short, easy flight"
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "It all went as expected. Today, that is excellent"
Pros: "I enjoyed looking out the window as we flew. Interesting countryside compared to what we have where I live in the U.S."
Cons: "Maun airport is small but it gets the job done. The people at the SAA counter were not well versed with checking bags to your final destination when you continued on from Johannesburg."
Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."
Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."
Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "Quick check in"
Cons: "Quants needs to upgrade they are falling behind in th bussness class game quiet badly This is my third trip in 4 years from Sydney to JHB and the service, seating etc is the same Tiered plans tiered overall"
Pros: "Nothing"
Cons: "People were not the friendly except for the stewardess"
Pros: "Courteous crew"
Cons: "Entertainment console only partially working. Toilet vacant/occupied indicator not working fully."
Cons: "Seat antiquated, food was more economy than business"
Cons: "Great short flight"
Pros: "The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC"
Cons: "SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines."
Pros: "Service was great"
Cons: "Airplane lack modern entertainment"
Pros: "Most of the crew was fine but 1 lady was so rude everytime i spoke to her. Thankfully i only spoke to her 3 times"
Cons: "The rude flight attendent that wouldmt letvme open my window shade until everyone was awake. Thats ridiculous."
Cons: "Very small, old seats. TVs are old and small and very slow to operate."
Pros: "Business class seats spacious, clean"
Pros: "Efficient boarding. Flight and cabin crew good."
Cons: "Entertainment - touch screen did not work and mediocre selection."
Cons: "I wasn’t able to make this flight. So I had to take the next one out which was only 24 hours later"
Pros: "The flight attendants were great."
Cons: "Lusaka only has one gate and this flight boarded simultaneously with an Ethiopian Airways 777 and Emirates 777. The staff responsible for boarding seemed more confused than the passengers. The food portions are very skimpy. The inflight entertainment consisted of some random video about F1 racing rebranding."
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Cons: "Many seats the entertainment system didn't work. Both on our outgoing and return trips. Our seats going had one of the two systems inoperable. Coming home both were inoperable. They both were 16 hour flights!!!"
Pros: "Only good things about this flight were the price and the fact that it’s direct from NYC to Johannesburg."
Cons: "The plane is very outdated, the seats were uncomfortable, the food was barely edible, and the movie selection was almost as outdated as the plane. There was one flight attendant who was extremely rude as well"
Pros: "The stewards were so kind and helpful! One of the best flights I've taken."
Pros: "Best soft landing ever!!!! Great pilots."
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Cons: "My tv was not working during my trip there and back. For a long trip like this i think this is not acceptable"
Pros: "Efficiency of the staff"
Cons: "Unfortunately the plane for our flight was faulty so we had to wait an hour for the next flight. SAA did a great job bringing in a bigger plane to accommodate everyone from our flight plus the hour later flight."
Pros: "We delayed a bit at JNB and there is no open working wifi . with such hours to spend at the airport, i would advise to have internet access for travellers. plz attend to this."
Pros: "Headphones were included, bathrooms were clean, prompt response to attendant call."
Cons: "Seats were VERY uncomfortable. Food was not great and TV screens were very finicky"
Pros: "Everything went extremely well. Crew were professional. It was a really bumpy flight but felt safe."
Pros: "Landed safely."
Cons: "Mediocre service. Poor food quality and selection. Terrible snacks in between meals."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "Compared to other airlines, The food was fairly high above average. Online check in was smooth."
Cons: "Service, boarding, comfort, repeated interruptions and the flight attendants' unfriendly mannerism is still worse than any other international airline out there that I have experienced. Although it has improved. SAA has much much more improvements to make."
Pros: "Staff were friendly."
Cons: "The ventilation in the departure hall is pathetic."
Pros: "The crew members was very nice and helpful during the flight."
Cons: "Nothing pleasant first time experience."
Pros: "That I could fly nonstop from Accra to Washington."
Cons: "No typed menu. Most (not all) crew members could have been nicer."
Pros: "Courteous an professional flight team. Comfortable seats."
Cons: "The check crew in at the ticket cant"
Pros: "Staff were friendly, food was good, seats comfortable"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "Boarding and leaving on time. Well organized. Great crew. They give us a sandwich for free, unexpected because in USA they charge for everything in economy. The best ..... we got the suitcases very fast. More than any another airline"
Pros: "The downstairs lavatories are genius!"
Cons: "Nothing!"
Pros: "- Responsive and friendly attendants - Clean aircraft"
Cons: "- Screaming baby - Not allowed to bring bottled water on flight - Lack of entertainment system"
Pros: "The overall entertainment system had to be restarted and didn't come online until a few hours into the flight. Thankfully this was a red eye, so I slept for most of the 16hr flight, however I woke up with about 5 hours left and wanted to watch a movie and my tv didn't work properly. Resolution is poor on all the screens and the sound wasn't working properly with the headphones. After trouble shooting by switching seats and sealing out headphones several times, I gave up and read a book."
Pros: "leather seats were nice, airplane was clean"
Cons: "if asked for something, it felt like the crew didn't want to be bothered"
Pros: "good airline; good crew;"
Cons: "tv broken all flight, as were all those around me. they couldn't fix them either"
Pros: "no zones, so when they call the flight, first in line with a ticket gets to board first"
Cons: "There is no jet way/loading bridge connected to the terminal so you walk outside to reach your aircraft. Our boarding took place on a nice day but if the weather was poor then you would be subjected to that environment,"
Cons: "The food was bad period. I didn't each much of it. The beef was particularly bad."
Pros: "Boarding was efficient."
Cons: "The entertainment system for entire rows did not work for the entire 12+ hour long flight. There were no open seats to switch to, they ran out of food and bottled water (!). I could not aircheck my custom chartered family painting because they could not fit it through a machine to scan and they would not bring it to a bigger scanner downstairs, even though they had the options to and had previously airchecked it with SAA, PLUS I was charged extra to check it. Ridiculous."
Cons: "My flight was delayed from Harare. I almost missed my connecting flight out of Joburg. Had to run not to miss it and I am 74years old."
Pros: "Customer service"
Pros: "There was a lady having fit and vomiting and really not well, the crew looked after her amazingly until touch down!!!"
Cons: "."
Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."
Pros: "Crew, food and entertainment are great. Crew makes sure they keep passengers hydrated!"
Cons: "Plane was late and threw the overall boarding process off"
Cons: "Flight was delayed and cabin crew had no customer service skills whatsoever"
Pros: "Seats were comfortable. Boarding process was good. Crew was friendly and responsive."
Cons: "No inflight entertainment. No electrical outlets or USB ports in standard seats."
Pros: "It was on time and staff were very friendly."
Food could be better and there was no entertainment on the 737 Max 800 for a 4.5 hour flight, surely this can be sorted
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
You are doing fine
Food
Cons: "Safe"
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Pros: "Nice crew. Smooth flight :)"
Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Pros: "Excellent service and on time performance."
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "Nothing"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Pros: "The customer service from crew members"
Cons: "The snacks"
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Pros: "Brand New Aircraft"
Cons: "N/A"
Pros: "On time"
Pros: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Cons: "I can’t fault anything on this flight."
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "Nothing"
Cons: "Everything was bad, very upset !"
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Pros: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Cons: "Great service. Plane took off a few minutes late but nothing major."
Cons: "I had to purchase the upgrade to business class at the airport. On your site business class was not available."
Pros: "their business class was very good and a huge difference than economy, well done"
Cons: "the seat space is the smallest I have seen in economy. i took one sector economy and the other business. no blankets for guests"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "1) On time"
Cons: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Pros: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Cons: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "The comforts offered in business class was most standard. In other words quite good. The food was middling. Also, 12 plus hours on a plane requires a larger selection of films. Finally, add wi fi."
Cons: "See above."
Cons: "My luggage was lost"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Cons: "Nothing."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "."
Pros: "Nothing"
Cons: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Cons: "security boarding in adis abeba"
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."
Pros: "Nothing"
Cons: "Didn’t like anything"
Cons: "Not many movies to chose from."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Cons: "More legroom, seats with more cushion and recline, better food!"
Pros: "Yes"
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Cons: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."
Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."
Cons: "The breakfast was a donut and roll so no protein or healthy option."
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Cons: "The snacks were basic and tasteless"
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Cons: "It was way too hot. Our child was uncomfortable from the heat the entire trip."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Cons: "I’m still in Nairobi because they delayed the plane"
Cons: "I was not offered blankets from the onset."
Pros: "Nothing"
Cons: "3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life."
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Pros: "Nothing"
Cons: "Timeliness of flights"
Pros: "On time, good food, very polite and welcoming crew. Seats very comfortable."
Cons: "Nothing"
Pros: "KQ usually has great service. Sometimes this flight is delayed, but this time it was on time, not full, and the plane was very tidy."
Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Pros: "Well 1 out of our 3 bags arrived in Bujumbura, Burundi. We had an overnight flight arrived in in Nairobi at 6:00A, sat around the airport until 5:30P and all our clothes didn’t make it to our destination"
Cons: "Lost our bags and now we are figuring out what to wear"
Pros: "Nothing."
Cons: "Left late. Boarding experience was stressful and confusing."
Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Pros: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."
Pros: "Everything"
Cons: "Nothing"
Pros: "Solid overall performance in all the basics"
Cons: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Pros: "Timing & touch downs. Good flying."
Cons: "Food & drink. Little choice, poor taste."
Pros: "CORDIAL HOSTESS AND NICE BREAKFAST"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "My bags arrived gate agent efficient"
Cons: "The fact there was no such reservation for me from Lusaka to Nairobi"
Pros: "The crew were nice. And the plane got me to London"
Cons: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Pros: "Everything"
Cons: "Lack of drink options, no diet cola?! Poor entertainment options"
Pros: "Departed on time and arrived on time . Staff very courteous"
Pros: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Pros: "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Cons: "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."
Cons: "Messy boarding Late departure"
Pros: "The Lounge experience"
Cons: "The Entebbe stopover"
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