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Pros: The crew was nice. Service was excellent.

Cons: The upholstery can be improved.

Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Cons: Everything was great!!

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: Pay for everything, abd lots of choices NA.

Cons: See above

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Pros: Cheap flight.

Cons: Terrible landing.

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Rwanda Air is the best

Cons: Landing at Kigali was bit rough

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Cons: Lost luggage

Pros: Flight was very punctual and staff efficient

Cons: Bagged reclaim took ages

Pros: Pay for everything, abd lots of choices NA.

Cons: See above

Cons: Better seat

Pros: Average

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Cons: Chicken was undercooked. No power outlets.

Cons: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.

Pros: Service was perfect

Cons: It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class.

Pros: Arriving on Time

Pros: Toilets were clean right up until landing

Cons: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.

Pros: The plane was newer

Cons: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady

Pros: Cheap flight.

Cons: Terrible landing.

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Pros: Good flight once in air and made up lost time.

Cons: Long wait to.check in at Zanzibar

Cons: The chicken was undercooked.

Cons: Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience

Pros: Yes

Cons: Nothing comes to mind

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Cons: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Pros: Cheap flight.

Cons: Terrible landing.

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: Pleasant check-in staff. Friendly flight attendants.

Cons: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Cons: Plane was very very old

Pros: Average

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Pros: Nothing! They stole $140 from us!

Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.

Cons: Delay of 3 hours unacceptable

Pros: Staff and comfort of this airline was great.

Pros: Crew were all helpful but flight left late

Cons: Late departure

Pros: Yes, the crew were nice and amazing

Cons: Serve warm food not cold

Pros: Crew is excellent

Cons: Delays and we had to actually run for the connected flight

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Cons: They know better than me

Pros: Flight was good.

Cons: Did have a few small children on board. So on approach they obviously had problems with their ears..

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Cons: Delay after delay with a lack of timeous communication. Pathetic.

Pros: Punctuality, comfort

Cons: Check in made us queue for 15minutes before actually checking people in.

Pros: Crew is excellent

Cons: Delays and we had to actually run for the connected flight

Pros: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Cons: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: Yes, the crew were nice and amazing

Cons: Serve warm food not cold

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Cons: It was exce

Pros: The crew was nice. Service was excellent.

Cons: The upholstery can be improved.

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: the snack was terrific!

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Unsympathetic, imcompetent, lazy and overall just reluctant to do ANYTHING

Cons: Ineffective ground staff at guest services

Pros: Nothing! They stole $140 from us!

Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.

Pros: Cheap flight.

Cons: Terrible landing.

Pros: The efficiency of the whole process

Cons: The cabin attendants need to be warmer and more friendly

Cons: I changed my flight but they didn’t change it and now I’m stuck!!!

Pros: Good service

Cons: Serve Warm food

Pros: Helpful, friendly crew. Comfortable plane

Cons: In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi

Pros: The seat and the crew were fantastic! The crew was so friendly and helpful and always checking to make sure that everything was ok. Also, they proactively cleared trash from my area

Cons: The food was fine, but not exceptional

Pros: The crew was good and friendly. The seat was good for a domestic business class

Cons: The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box

Pros: friendly crew

Cons: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.

Cons: My bags never arrived on time.