Cheapest return prices found by our users on KAYAK in the last 72 hours
Low season | May |
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High season | December |
Cheapest flight | R4 550 |
The experience of the flight. The food options have definitely gone down
The experience of the flight. The food options have definitely gone down
The internet connection did was not functioning as per normal.
I didn't travel from the start I changed my ticket long time ago
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
Different rules going from Dubai to Ahmedabad vs going from Ahmedabad to Dubai Horrible, only 1 baggage was allowed to carry on and no personal bag, i had to put personal bag inside carry on
I see I gave my review for this flight on my flight Zürich to Dubai rather than Dubai to Singapore.
The IFE was unstable the entire flight seats are very dated for business class and meals were not good.
The food on this flight was just terrible. I have a wheat allergy so when booking I ask for gluten free options. The food given was inedible. The bread rolls were rock hard. Once board I was given one and the only thing I could do was eat the chicken slice and piece of tomato on it. Also given was 4 small cubes of fruit, 2 watermelon and 2 pineapple and a bottle of water. My husband had a regular meal and found his very average. Then the evening meal was also disappointing! Some dried out fish with spinach and 3 sticks of dry white sweet potato. No sauce …. 😳 again, the same fruit and water. The passengers had to wait a long time for the dinner food to be served. My husband just wanted to eat and go to sleep so he was a bit annoyed about that. We got off the plane and I was feeling quite hangry. Not enough food or a good eating experience. Emirates used to be a flight we looked forward to… now we are considering looking at other companies for the future.
Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
My Experience was ok. But the gentleman next to me vaped the whole flight and the attendants did nothing, whether they were aware, I’m not sure.
I still cannot find my luggage. I need my luggage.
I did not receive my luggage This airline is not good. My luggage is missing please you guys need to find my luggage. It’s been three days now I cannot get my luggage. This is not a good business I
Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice
Again, entertainment system didn't work. 50% of aircraft don't seem to have a functional entertainment system and the crew is absolutely uninterested in fixing. They just say Addis needs to fix it. Well, Addis had better get off it's butt and fix their aircraft.
My entertainment screen wasn't working and they couldn't fix it.
Choice of Vegetarian Food in Economy class needs overhaul improvement
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
Seats were great. Business class service has been cut entirely, not even a water handed out
Excellent crew. Three problems need to be taken care of: 1. Lack of wi-fi during the flight. This prevents busy traveller's from working while onboard. 2. Why there were two very-slow security check points was more punishment that necessary. Went through thorough security at transit area, the an even slower one at Gare 19!!!! Why passports needed to be checked st least 5 times by 5 different people makes no sense. Additionally, passengers were crammed like sardines in a boarding area with no charging ports that work!! This was a boarding nightmare. 3. During my flight (seat 27C) the headset socket did not work. Watched one movie, but very difficult because of that. Had to keep my fingers on the socket for it to work!
Food was awful and the seats were bad. No privacy in business class with the seat next to someone. 15 hours without WiFi!!!
Food was awful and the seats were bad. No privacy in business class with the seat next to someone.
Staff and service on board is always exemplary. Food however could be better.
Great staff. Horribly uncomfortable seating. The seats have been replaced 10 years ago. It was like sitting on an ironing board for 15 hours. This was true for both legs of the round trip flights. Would not take Kenya Airways between New York and Nairobi ever again.
Seriously one of the most disappoint experiences I have ever had when flying. My flight got delayed FIVE hours. Nobody wanted to help at the airport (“this is Kenyan booking, we cannot do anything”). I got on the phone with someone from Kenyan for one hour until he finally moved my ticket to a Delta ticket. Then the painful journey restarted - the Delta crew in land kept saying there was no other flight and ai had to wait. An agent called Gerard Robert was being so sarcastic I felt humiliated. He would say things like “you say you understand what I am saying but you are not understanding what so am saying”. I asked him to please speak in a less sarcastic tone and he said “I am not going to speak with you anymore, go find someone else”. These were his words. Tired, after 14 hours in a plane, I just wanted to cry. I looked for another agent, who was an angel and rebooked me to another flights. Thanks to her, I made it to my meeting in Washington-DC. I am going to send a formal complaint to Delta about agent Gerard Robert. It is not fair to speak with customers in that cynical, sarcastic tone. If one works in customer service, it ia important to mind that tones can make people feel humiliated. And turning the back to a customer by saying “Go find someone else” can’t be part of his training.
I almost missed my flight because my previous flight (Mombasa- Nairobi, also Kenyan airways) landed in a different terminal. There was no signs whatsoever, no information shared. It felt messy. If the flights are purchased together, like mine, there has to be indications on how to board to the following one.
The cabin is due for a refresh - the seats are very thin and not very comfortable. The AVOD system also did not work on one of the seats and the touch screen were very glitchy. The overall cleanliness of the aircraft could be improved
Food was great. They never to add more current entertainment like movies and shows
Absolutely no leg room for 5 hours. Eating the meal (which wasn’t bad) with a plastic knife and fork and no room was nigh impossible - especially trying to cut up meat and vegetables. I had my steward light switched on for almost an hour and none of the crew ever came to see what I wanted. Two toilets for the whole of Economy - approximate 165 people I think.
No priority boarding (travelling with a toddler) and the flight was 4 hours late.
Their online check-in system was offline so the lines at the counter were extremely long. Making our connection was also very unpleasant as there were no priorities for boarding (basically a free-for-all) and since I was travelling with my toddler we had a very hard time. The connecting flight was also 4 hours late.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.