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Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Cons: Addis Ababa is chaos and not clean.

Cons: Old aircraft rickety seats

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Pros: The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one.

Cons: The security in Cairo was really a joke.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Nothing in particular. The flight was fine.

Cons: The a/c system took very long to start working. We were sweating and dizzy because of the lack of fresh air.

Pros: Pretty fast boarding process without any problems during the check-in and stuff. Seats are good for the price range.

Cons: My seat had some issues with the backrest and the display couldn't be fastened in a propper position because of the broken hinge.

Pros: Everything was a great experience.

Cons: The crew wasn't very happy. A few more smiles would make a world of difference.

Pros: Very friendly and accommodating the entire flight!!

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Pros: Yes

Cons: Nothing comes to mind

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Cons: Better seat

Pros: Yes

Cons: Nothing comes to mind

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: Old aircraft rickety seats

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Cons: Better seat

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Cons: Missing a bag , longer wait time at Abu Dhabi

Pros: Business Class Seats were comfortable

Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Cons: The chicken was undercooked.

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Cons: Chicken was undercooked. No power outlets.

Pros: The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley.

Cons: The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order.

Pros: Yes

Cons: Nothing comes to mind

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Cons: Better seat

Cons: Poorly organised meal service

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: Chicken was undercooked. No power outlets.

Pros: Very friendly and accommodating the entire flight!!

Pros: crew nice

Cons: crew incompetent at special meal requests. I did it online, called, and talked to gate agent. Yet, it still kept getting messed up.

Pros: Video selection was nice. Food was good.

Cons: Crew was a bit grumpy. The food and clean up was incredibly slow. I was actually impressed by how slow it was.

Cons: Meal portions were very small... My asian veg meal that i ordered did not reflect on my seat number... The TV screens and remote need to be updated. Sound via the earphones was terrible.

Cons: Old aircraft rickety seats

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: Better seat

Cons: Airport Addis Ababa is chaos.

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Cons: The Seats were really old and no new movies

Pros: It's ok for business class. Crew and boarding is Pro smooth.

Cons: Entertainment options are limited. Food could be better considering its business class.

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: Meal portions were very small... My asian veg meal that i ordered did not reflect on my seat number... The TV screens and remote need to be updated. Sound via the earphones was terrible.

Pros: Everything was a great experience.

Cons: The crew wasn't very happy. A few more smiles would make a world of difference.

Pros: Video selection was nice. Food was good.

Cons: Crew was a bit grumpy. The food and clean up was incredibly slow. I was actually impressed by how slow it was.

Cons: They are charging me almost 3 times the agreed price for the round trip on my credit card!!

Pros: crew was decent

Cons: everything

Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Cons: The Seats were really old and no new movies