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Pros: "Yes, the crew were nice and amazing"
Cons: "Serve warm food not cold"

Pros: "Average"

Cons: "Food must be better"

Cons: "Entertainment is non existent. Plane is tatty."

Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."

Pros: "crammed seats, meh food first experience with ethiopian, wasn't great"

Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"

Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."

Pros: "nothing"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"

Pros: "Nothing"
Cons: "I was overbooked in Addis"

Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."

Cons: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"

Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."

Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."

Cons: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."

Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."

Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"

Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."

Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"

Pros: "Crew was amazing"

Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."

Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."

Pros: "USB plug, nice TV/ entertainment"

Cons: "I sent them an email about an issue with my flight but they didn't get back to me"

Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."

Pros: "seat space was good"
Cons: "the flight was full so drink service was not well organized, lack of water"

Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."

Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."

Pros: "Excellent chicken dish"

Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."

Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Pros: "Everything including crew members ."

Pros: "Their flight attendants care about people, and overall it's a great airline, except for food."
Cons: "Ethiopian Airlines consistently has sub-quality food."

Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board."

Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."

Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"

Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."

Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"

Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"

Pros: "Food and wine"
Cons: "Music"

Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"

Pros: "Nothing. My bag is gone"
Cons: "My bag is gone"

Pros: "Very comfortable seats"