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Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Cons: Airport Addis Ababa is chaos.

Cons: Good crew

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Cons: Better seat

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: The delay time was too much for no proper reason

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: The chicken was undercooked.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: The delay time was too much for no proper reason

Cons: Old aircraft rickety seats

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Cons: Food must be better

Pros: Yes

Cons: Nothing comes to mind

Pros: Amazing crew!

Pros: The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one.

Cons: The security in Cairo was really a joke.

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.