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Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Pros: boarded and flew on time

Pros: Nothing

Cons: Missed flight due to wrong booking information which showed flight departing at 12:00 noon; upon arrival for check-in, was informed flight departed at 10:30 am

Pros: Excellent care from ticketing to the cabin crew. The fact that our connecting flight in Lome taking us to Lagos waiting for our arrival made it even better.

Cons: Flight on time

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Airport Addis Ababa is chaos.

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: Amazing crew!

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Cons: The delay time was too much for no proper reason

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Cons: Food must be better

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Cons: They know better than me

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Addis Ababa is chaos and not clean.

Cons: Nothing

Pros: Yes

Cons: Nothing comes to mind

Pros: No problems

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Old aircraft rickety seats

Cons: The delay time was too much for no proper reason

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Cons: Nothing

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: Amazing crew!

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: seat not comfortable

Cons: more drinks along the way

Cons: Nothing

Cons: Old aircraft rickety seats

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: Chicken was undercooked. No power outlets.

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Great crew!

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: The chicken was undercooked.

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: Airport Addis Ababa is chaos.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Cons: See above

Cons: Old aircraft rickety seats

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Pros: Great crew!

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft