I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Pros: "Crew and stewardess were fantastic"
Cons: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Pros: "Food"
Cons: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Pros: "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"
Pros: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Cons: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."
Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty."
Cons: "Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020."
Pros: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Cons: "Food"
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Pros: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Cons: "Nothing."
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Cons: "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Pros: "The easy and comfortable element of the flight."
Cons: "I didn’t really hear any boarding announcements, it would of been to be told we would be debording the plane by steps in the rain"
Pros: "On board movie selection is good, however could be a bit larger."
Boarding confusion, just asked for a cup of water and the crew answers was shocking
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
Cons: "It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning. Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane? Do not recommend, stay away."
Cons: "This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!"
Cons: "Please the flight time for connecting in Lome needs to be improved!!!! It's highly stressful for a passenger to be in another country where they don't speak the local language and have to be shuffling to connect to a flight within less than 10 minutes. Any Ethiopian airline connecting flight needs to have at least a 45 minutes gap."
Pros: "Convenient flight....surprisingly very nice airports ( Dakar, Abidjan and Lomé). The schedule was very tight to make my connection in Lome since the flight made a stop at Abidjan and then on to Lomé."
Cons: "Based on the price and convenience I really have no complaints. The only area I would improve is the inflight restroom. The door was broken and didn’t close and the inside was quite filthy and the toilet didn’t flush."