Deplaning suggestion: Inited could take a page from other countries airlines and ask that we remain seated until theorie in front of us deplanes. Easier on everyone that way
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Cons: "good short flight"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "flight was on time food and drink"
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Pros: "Everything was good"
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."
Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Pros: "Flight was on time. Efficient crew"
Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"
Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"
Pros: "The crew was nice, overall a good flight."
Cons: "Had to pay extra baggage on a long layover, because we couldn’t check our bags all the way. My husband amd I had seats next to each other and then when we got to the gate, they had switched his seat... not ideal traveling with a 4 month old."
Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"
Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."
Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "the seats"
Cons: "Food was cold"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Cons: "Staff not so friendly"
Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"
Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."
Pros: "Everything was good - timely, service, check in, etc."
Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."
Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"
Pros: "Left inn time and arrived a bit early only 12 14 passengers in a 36 pAX plane..."
Cons: "Small Cramped seats No power plugs...average food"
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Small plane but a very short flight, so its fine."
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "It all went as expected. Today, that is excellent"
Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."
Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"
Cons: "People were not the friendly except for the stewardess"
Pros: "reliable, on time, clean and efficient."
Cons: "Boarding was a bit of a cluster. Partly the JNB airport design, partly the lack of order and organization."
Cons: "Improve entertainment ease!"
Pros: "The stewards were so kind and helpful! One of the best flights I've taken."
Pros: "Best soft landing ever!!!! Great pilots."
Pros: "Crew was wonderful."
Cons: "The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused."
Pros: "The check in staff"
Pros: "On time. Nice plane"
Cons: "Airline dishonest and unhelpful"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "Everything ontime"
Pros: "Steward was very attentive"
Pros: "Quick flight, everything seemed to go smoothly."
Cons: "Seats were not super comfortable, food wasn't great."
Pros: "The crew and ponctuality"
Cons: "No entertainment on board!!!"
Cons: "Their aircrafts are dirty"
Pros: "How helpful and wonderfully kind each person was. The service was great. I enjoyed the vegetarian options. The briyani was chicken and I was able to eat around the chicken —delicious and tasty. The crew were cheerful and a refreshing relief to the long voyage across this planet. I look forward to my ever increasing abundance so I may travel business for at least one leg of the flight each way. Thank you Virgin Atlantic."
Cons: "Nothing you could have provided other than a business class leg each way. Long, long flight across this planet—half way. I would prefer more English and Foreign movies, please. Unfortunately I left my prescription reading glasses on flight VA602 and Jacques Nortje at Heathrow was kind enough to go looking for them at the lost and found of Virgin Atlantic—to no avail. Black hard case with blue rimmed glasses and a blue cleaning cloth. His service was a godsend—enabling me to stay flight side whilst he went land side so I did not need to go through security for an unaccomplished mission as the glasses were not there."
Pros: "Everything as expected. Kudos to the captain for skill and for his reassuring announcement to passengers (that we were all safe, no harm done) after the plane was struck by lightening on route."
Cons: "The aircraft could not take off due to a technical issue and we were told by the captain that we would be provided with accommodation for the night. This did not transpire and the whole plane had to sleep in the departure lounge on the seats with cold aircon and no food or drink. The staff went home and left us to survive. We were told that they would not put us on another flight. By 8 am there was a mutiny because no one was keeping us informed about what was happening. We were tired and hungry and they just did care. After a group meeting, which got very angry, we were then allocated a room in a hotel. The lack of help was unbelievable and we were made to feel like criminals. No senior management came to give apologies. No compensation was offered for our 24 hour delay."
Cons: "LUGGAGE going missing! TLVET11960 1. In Cape Town I was told that I would need to collect and check in again on arrival in Addis - that was my understanding of the instruction. 2. At Addis I was advised that the luggage was being transferred to the Tel Avid flight ET404 3. On arrival at Tel Aviv - no luggage. Advised it would arrive Thurs afternoon and be delivered to my hotel. I asked which flight it would come on and when I could expect that it would be delivered. Was told that was not possible to confirm. IN MY MIND THAT INDICATES THAT THIS IS NOT GENUINE CONFIRMATION. 4. I asked what arrangements would they make for me to get an allowance to cover costs of some clothing/toiletry items I would need to buy. Was told this is not Ethiopian Airlines policy!!!!! 5. This cannot be as there are international regulations in this regard. 6.YOU WILL PAY for express laundry service and a couple of items I'll need to buy today!!! 7. Tried calling 039754008 and only get a recorded message! THIS IS TOTALLY UNSATISFACTORY"
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Pros: "Friendliness of staff"
Pros: "Everything run like a clock"
Pros: "Short flight, was ontime"
Cons: "Too many rules with South African Air, sticklers about every little thing. Annoying, but whatever."
Pros: "Food was alright, flight was quiet"
Pros: "The seats were comfortable and staff was friendly. Lunch was served, which was good."
Cons: "We ended up at a gate in the International terminal at Tambo (Jo'burg). the plane was a big Airbus. We deplaned EVERYONE thru one little door, descended stairs to the tarmac and had to ride buses back to the domestic terminal. It took forever and I ended up missing my connection. I fail to understand why they didn't dock this domestic flight into the DOMESTIC terminal, and use a regular getway to deplane everyone."
Pros: "No delays (although last minute gate change was a bit annoying)"
Cons: "Meal options ran out quickly even though I was somewhat seated towards the front. They should keep a record of popularity of food options and stock accordingly, in order to prevent running out so quickly."
Pros: "Priority boarding went reasonably well. We left almost on time,"
Cons: "The layout of the business class section was very basic, as was the quality of food served."
Cons: "Technology sucked. TV screens were old and none of the headphone jacks worked."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "Crew pathetic and completely absent and unhelpful."
Pros: "This was a quick flight and similar to domestic flights in the US."
Pros: "clean, large cabin."
Cons: "bus to the plane is a little old"
Pros: "The gave us lots of water"
Cons: "Old plain, lost my one mine bags, missing items"
Cons: "Quite delayed, my luggage didn't make the connection due this and all my christmas presents are now in South Africa and since I'm flying to a 4th country with another airline I won't be able to pick it up from NYC. A mess."
Pros: ".Ability of the pilot and in flight communication to passengers during thunderstorm - Excellent"
Cons: "Quality of the in flight meal-poor. Communication to passengers about storm and delays prior to bith flights"
Pros: "I liked the fact that this flight was short. I slept for the almost 2 hours."
Cons: "They could keep the food they serve on this short flight. I would do better with a bag of pretzels than the sorry sandwich they offered."
Pros: "Price and time schedule"
Cons: "Our flight time moved up one hour and no one notified me. If I wasn't at the airport early I would have missed my flight and my connection"
Cons: "Incident report: August 15, 2016, SA210, When we stopped at Accra, Ghana, Kotoka International ACC for re-fuel and cleaning the aircraft --------------------------------------------------------------------------------------------- South African Airline violates two accounts stated on the bottle: 1. When it says “dis-infection of Aircraft” means Passengers are not Aircraft. Passengers should not be sprayed on. Passengers should not be in the airplane when this is sprayed. 2. Use for Pre-embarkation means no human in the aircraft. We were inside of the aircraft. It sprayed on our body all over and everywhere. ------------------------------------------------------------------------------------------ Major health damages: 3. After the spray, several passengers (our travel group) had severe sneezing attacks and running nose and sinusitis. One lady sneezed at least 50 times non-stop initially and continued to sneeze for the rest of the trip in the plane. Her sinus was swollen and painful for the rest of trip to Johannesburg. You are lucky she did not make a big deal and suffered silently. You may argue that WHO approved it. On the bottle, WHO approve for the use of Aircraft, not human in the aircraft. On August 15, 2016, I witnessed many passengers’ immune system were damaged – some reacted violently. 4. Please do not wait until someone has asthma attack and die in your aircraft due to allergy to the spray. 5. As a physician I prescribe Permethrin for Scabies treatment. Patients were told to use it on the skin for 8-10 hours and then wash off complete right away due to potential neurotoxicity, especially for young children. 6. My medical specialty is Integrative Medicine and Preventive Medicine. I feel I am obligated to bring this up to Department of Health of South Africa in order to prevent passengers being harmed, especially those who suffer from chemical / environmental allergies, rhinitis, sinusitis, asthma, COPD, skin disease, migraine, etc… just to name a few. 7. Suggestion and Solution: Passengers should all be off the plane, and escort to an area while aircraft is being re-fueled, cleaned and sprayed insides. This will make the cleaning crews more efficient for their cleaning work and less allergenic reactions, potential fatal, to passengers who suffer dust and / or insecticide spray allergies. This will reduce health hazard to passengers and workers. Thank you for being conscious about environmental safety issues. PS: One crew member, Imraan, is very conscientious. He came and showed his concern about symptoms one lady had from spray. He made SA airlines look better. One crew member was rude because he reluctant to give me one bottle of water for my husband who was sleeping at the time of the drink service. ."
Pros: "Smooth flight from take off to landing , great staff"
Cons: "Flight was delayed and cabin crew had no customer service skills whatsoever"
Cons: "Flight was late. There weren't any vegetarian options available"
Pros: "Crew was very friendly and accommodating."
Cons: "I am a foodie, so airline food probably will never meet my demands but I thought the food was very good for the time and place ."
Pros: "Seats were comfortable, snack was good. No complaints."
Cons: "We boarded through stairs. A flight attendance waited us at the plane door screaming in such a dictatorial way that was disgusting. She decided who was taking their carry-on on the plane and who wasn't. Mine had the correct size and weigh but she didn't listened and threatened of taking me out of the plane if I refuse to follow her "orders". The plane had plenty of space, but she was empowered. This is the second time I have a similar incident in Johannesburg and it is very humiliating to follow all the rules and be treated this way."
Pros: "Amazing crew. Spacious and clean aircraft."
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Pros: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Pros: "No delay."
Pros: "The pilot explained why the flight was delayed."
Cons: "The flight was 5 hours late to depart. This is unacceptable."
Pros: "terrible airline"
Cons: "delayed my flights twice"
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."
Pros: "Kenya airways theme song"
Pros: "Everything went well as scheduled"
Pros: "Enjoyed this flight; smooth and no problems."
Cons: "The flight was small, so they didn't have a large entertainment selection."
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Cons: "3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life."
Pros: "Once we got on the plane, everything was okay."
Cons: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Pros: "The planes are clean, the attendants friendly but formal."
Cons: "The food selections was basic - the entertainment selection was mediocre"
Pros: "Te time of te flight"
Pros: "Flight was on time. Service was good."
Cons: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Cons: "Cancelling out a flight at the last minute despite being on stipulated time"
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "Flights were on time and aircraft were well serviced"
Cons: "No complaints"
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Solid overall performance in all the basics"
Cons: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Pros: "Timing & touch downs. Good flying."
Cons: "Food & drink. Little choice, poor taste."
Cons: "Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience."
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "The flight worked."
Cons: "Looking for my bags for a week."
Pros: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Pros: "Good save for the delay."
Cons: "so arrive on KQ flight from bangkok which had been delayed so missed connecting flight to arusha. Then due to a complete lack of communication within the kq staff they made me miss the next connectign flight too and then expected me to wait another 10hrs for the next available flight to arusha."
Cons: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "The Lounge experience"
Cons: "The Entebbe stopover"
Cons: "no headphones available in economy class!!!"
Pros: "Service with smile"
Pros: "Always treated with respect, economy seats were comfortable. Attendants always managed to accommodate. In the morning, i asked for a diet coke and she said, I just have juices and water. So I changed my order. Then when she got a chance brought me a can of diet coke with ice. So nice!! I'll definitely fly with Kenya Airways again."
Cons: "IN Bangkok while waiting to board the flight, the gate attendants stopped making announcements and just held up cards. I was trying to follow instructions and not crowd the gate and missed my time to board. It's totally a minor thing but at the end of the trip at 1am it was just frustrating."
I was surprised that I was put in first class the whole way! Thank you SO MUCH for such a blessing!
Pros: "It was smooth all the way around. Food was amazing 👏"
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "wery slow working."
Cons: "The fod. Never Etiopian again."
Cons: "Water to drink during flight."
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "Fast gate work."
Cons: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."
Pros: "Excellent service and on time performance."
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "so good and comfortable"
Cons: "the plane was old though."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Food and leg room were great"
Cons: "Entertainment was average"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Pros: "Crew members were friendly....."
Cons: "No entertainment"
Pros: "Amazingly smooth flight and landing."
Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Comfort The crew is always so helpful."
Cons: "Food did not agree with me again."
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "There was a deley of 3 and a half h"
Pros: "Great crew, decent food"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "New plane."
Cons: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."