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Cons: Chicken was undercooked. No power outlets.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Cons: They know better than me

Pros: Large space

Cons: Bording

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: it's nice to be on the same plane all the way to the US va flying through Europe or the Middle East and switching

Cons: old airplane had no power point at the seat

Pros: A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight.

Cons: Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently.

Pros: The crew was useless. They spent the duration of the flight gossiping among themselves in the galley. In fact one was close to believing they were the Springboks because they spent the whole time in a rugby scrum in the back galley. One had to constantly ring for them to get their attention.

Cons: In addition, a male FA was so animated in conversation that his homophobic rant (not directly at anyone in particular) was particularly disturbing. Prior to check in, the heavily overweight female FA's brought on board absolutely humongous bags which they placed in the back luggage bins hogging at

Pros: Nothing

Cons: Terrible customer service. Put my fiancé and I in separate parts of the plane.

Cons: The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane.

Pros: Crew is great and friendly. Plane comfortable and clean.

Cons: Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal.

Pros: Yes the crew was amazing

Cons: Provide food for kids first before even the special meals people

Cons: Flight on time, cheap and lovely crew

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: Yes

Cons: Customer services

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Good was amazing ; leg room was great per ticket price; and cabin crew were kind

Pros: Yes

Cons: No comment

Cons: Very nice

Cons: This crew was much better. Smiling, happy and helping.

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: The crew members are very polite and professional

Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Friendly crew, comfortable plane

Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: What did you like? the attendants were very kind

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Cons: Better seat

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: Chicken was undercooked. No power outlets.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Friendly crew, comfortable plane

Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Cons: Poorly organised meal service

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: Yes

Cons: Nothing comes to mind

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: What did you like? the attendants were very kind

Cons: It was ok

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Pros: .

Cons: .

Pros: Absolutely friendly Professional

Cons: Nothing

Pros: Not much

Cons: Costumer service

Pros: I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Was good on time

Cons: It was ok

Pros: Nothing

Cons: Everything

Pros: Amazing crew

Cons: Entertainment

Pros: The entire process was awesome

Cons: N/A

Pros: Professionalism of SA crew

Cons: Abidjan airport is a mess and mediocre.,..very unprofessional and frustrates commuters a lot.

Pros: seat not comfortable

Cons: more drinks along the way

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: Better seat

Pros: Large space

Cons: Bording

Pros: .

Cons: .

Pros: It was ok flight. Normal economy class flight. Nothing much to talk about

Cons: Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers.

Pros: Not much

Cons: Costumer service

Pros: Seat was very comfortable, and food was amazing

Cons: Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Good crew

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.