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Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: I liked the fligth attendant

Pros: nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival

Cons: KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa

Cons: I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight.

Cons: Flight on time, cheap and lovely crew

Cons: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.

Pros: The plane was nice and the captain gave good info.

Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Cons: The seats are uncomfortable

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: Entertainment is non existent. Plane is tatty.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Cons: Entertainment is non existent. Plane is tatty.

Cons: Addis Ababa is chaos and not clean.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: G

Cons: G

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: The crew were very welcoming, helpful and charm, makes you feel easy

Cons: General interior cleanliness

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Super confortable

Pros: Rwanda air crew

Cons: Lagos international airport

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi

Pros: Well organized on check in. Attentive

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Amazing crew!

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: I like the overall service in the plane.

Cons: I didn't like changing the boarding time.

Pros: Was good on time

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Cons: Old aircraft, rickety seats

Pros: No problems

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Service and flight itself

Cons: Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations.

Pros: I got a free upgrade.

Pros: I was upgraded to first class!

Cons: Nothing

Pros: No delay.

Cons: N/A

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: Great crew!

Pros: Good

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Cons: No entertnainment

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: Addis Ababa is chaos and not clean.