Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.
For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.
Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!
Seats are small. But I guess that will not change on my behalf. Otherwise their service is great.
Loved our Cabin Crew you could tell they enjoyed there job. The Chief Stuart was a delight. What a great way to start our day with such a positive company.
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Seat could be wider or a business class option would be welcome"
Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"
Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
Original flight was delayed due to technical issue. Very poor communication. The manager only appeared when we were climbing on board the plane.This resulted in us missing our follow on flight also with Airlink. No ticket issued from Skukuza and no assistance when we landed to address the issue. We had to make our own arrangements and go to their sales desk. Again they had no knowledge of the flight delay and of any passengers that had connecting flights. The lady (unfortunately with all the STRESS I have forgotten her name) at the counter was extremely helpful and is an excellent example of the type of employee Airlink need to promote and employ. Our luggage was in limbo due to all the missing information and assistance. We had to resort to buying extra tickets from South African Airways who were extremely helpful. I work at an airport so am familiar with its workings. I will infuture be looking for alternative flights.
Airline is the best airline experience I’ve ever had.
My flight was good no comments Crew members were good Flight on schedule even earlier at some point Thanks
Easy boarding, smooth flight, friendly and helpful attendants. As with every other airline, there isn't enough leg room to be comfortable. Food was adequate.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
I think more immigration officers at Or Tambo- I spent 90 mins in a queue before I can assisted and most people missed their appointments and meetings
Pros: "Courteous crew"
Cons: "Entertainment console only partially working. Toilet vacant/occupied indicator not working fully."
Pros: "Food and service as well as pilot trying to speak other languages. Great to hear him trying. he put a smile on the teams face. Sounded liked a good leader and that is encouraging, especially as the airline is going through a tough time."
Cons: "Seat comfort and tech access to USB ports etc."
Pros: "Crew was amazing both the ground staff and the FA on board. Food was nice."
Cons: "No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight."
Pros: "The crew was useless. They spent the duration of the flight gossiping among themselves in the galley. In fact one was close to believing they were the Springboks because they spent the whole time in a rugby scrum in the back galley. One had to constantly ring for them to get their attention."
Cons: "In addition, a male FA was so animated in conversation that his homophobic rant (not directly at anyone in particular) was particularly disturbing. Prior to check in, the heavily overweight female FA's brought on board absolutely humongous bags which they placed in the back luggage bins hogging at"
Pros: "The food was really nice and the crew were very helpful."
Cons: "Our experience could have been better if the flights were on time and if the boarding process was a little more organized. Otherwise, we had a great experience with SA airlines and will most likely fly with them again."
Cons: "Plane was ancient, the entertainment system failed about 4 times! Food was not pleasant!"
Cons: "The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!"
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane."
Cons: "The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely."
Left early, arrived early, great crew, even had all our luggage which is always a bonus when Johannesburg is involved.
I lost my checkin baggage from Harare to Johannesburg. I nearly missed my connection flight. The plane was delayed for more than 2 hours without any communication from the team on the ground.
Cons: "I paid for extra legroom (and the seat was correctly noted on the receipt) but upon boarding found that I had been allocated an ordinary seat. For a tall man this small aircraft is very unforgiving. I could also not fit my briefcase into the o/head locker."
Cons: "very dirty. There were food particles all over our seats and the life vest had fallen out was sitting on the floor of the plane. Take off was rough, the worsts I'd ever experienced in my life. The plane was unstable on the runway and then unstable for the first 10 minutes. I started crying and my husband was sweating bullets. When things calmed down and I asked the stuardesses for a glass of water they said it would cost money - wow. By the way, they never went over the safety procedures at the beginning of the flight and the exit row seats were empty. All of this made me even more nervous. I will never fly fastjet again, no matter the savings."
Pros: "Just like any other budget airlines, and it serves food if you pay for them."
Cons: "The boarding gate opened only 2 hours before flight."
Pros: "Fairly new nice aircraft with decent legroom"
Cons: "My flight was cancelled two hours before departure and I was notified by e-mail (that I only saw when I was at the airport). Next flight was 8 plus hours later. No rebooking to another airline. They suggested that they refund only the base fare (no extras/baggage etc) and then I can pay my own fare on the other airline. This is not an acceptable response as they could have reprotected their passengers to avoid us waiting at the airport for 8 hours."