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Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Pros: I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY

Cons: Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: Nothing else. All was well

Pros: Food and free WiFi. Ample seating space.

Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

Pros: They respect the timing

Cons: The luggage escalator is not working and you have to carry it from one point to another...

Pros: Helpful friendly crew, reasonable ticket prices.

Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: Business Class on the Code Share, South African Air was superb

Pros: Beef for lunch

Cons: The wine, the eggs and the bathroom never clean

Pros: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.

Cons: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.

Pros: friendly crew

Cons: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.

Cons: Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner.

Cons: Water to drink during flight.

Pros: Pleasant check-in staff. Friendly flight attendants.

Cons: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: It was exce

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Cons: It was ok

Pros: New plane, friendly crew

Cons: Cramped seating, poor signage & boarding announcements

Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Yes, the crew were nice and amazing

Cons: Serve warm food not cold

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Cons: Poorly organised meal service

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: They know better than me

Pros: Welcoming crew and good service

Cons: Upgrade to business

Cons: Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew

Pros: The crew was friendly, helpful and hard working.

Cons: Departure was delayed 2 hrs due to a leaking waterline. We stood on the ramp for 40 min waiting for the initial repair and after taxing to the runway, we turned back due to the repair not holding, going back to the bay for another repair which closed all 4 centre toilets.

Pros: Crew very civil & well dress, plane was very clean,great hospitality

Cons: They used some kind of spray while we were sitting in the plane and made it hard for me to breathe ,hopefully they can do that before boarding

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: the snack was terrific!

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: New plane, fresh feel. Food is ok.

Cons: Airline feels basic and no frills.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Large space

Cons: Bording

Pros: Crew was good, friendly and helpful

Cons: Was not able to watch any movies throughout the flight

Pros: The crew was good and the seats were comfortable and had enough space.

Cons: There was no wifi and on a long flight like that I sort of felt out of date with the world.

Pros: Was surprised with a meal and all beverages were free including alcohol.

Cons: Entertainment limited to predetermined programming on screens every 5th row or so.

Pros: Crew were amazing

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: Friendly staff, decent snacks and entertainment options

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: Yes

Cons: Nothing comes to mind

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: Crew was good

Cons: Arrived one hour late.

Cons: Punctuality. Time is off the essence.

Pros: Well organized on check in. Attentive

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Seat reclining was good. Fleece blankets were warm

Cons: Blankets had a really bad smell Food options were very limited - even bread was eggless

Pros: Yes

Cons: Nothing comes to mind

Cons: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Pros: Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up

Cons: Better seat

Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: New airplane was comfortable and clean. Food was just okay.

Cons: We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort.

Cons: The chicken was undercooked.

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi

Cons: It was ok

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)