Because of the long lay over hour, Rwand Air offered a free hotel accomodation and transport. This was highly appreciate d
Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
A bit chaotic boarding flight but over all good experience.
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience
It’s good alternative flight out from Mogadishu, especially for the timing
My entertainment screen wasn't working and they couldn't fix it.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Pre booking seats via Kayak was useless. We paid for seats near the wing as soon as we purchased the flight. When it came to allocating boarding passes ( 48hrs before departure) our seats were already taken and we ended up pretty much at the back of the plane . Kenya Airways were more interested in getting you to upgrade your seat rather than honour the ones purchased.
Service on the airplane is good. Food is acceptable. Going through Jomo Kenyatta International Airport after arriving from Entebbe International Airport in Uganda was tedious and redundant. We had to board a bus that took us to the airport where we went up an escalator. Then went downstairs to go through security., removing shoes, belt, watch, etc. TSA no longer requires shoes removal since July 8, 2025. That took a while then the next step was getting to Gate 19. There they had another security station which was redundant. I asked the security official why do I have to go through another security detail when I just spent all my time after arriving going through security only to come here and face another redundancy. They are using the new CT machine and the Leidos screening machine not the old magnetometer. The security had me remove my belt, my watch, etc. This particular machine does not require people to remove their belts and watches. Apparently the security officials are not properly trained on the CT and Leidos machines. For this reason I will try to go through Europe when going to Uganda than having to fly through Nairobi JKIA. The security officer said I should file a complaint. I'm not the only person who feels this way. Travel should be an adventure not an opportunity to torture travelers with redundant security checks that are nothing more than a waste of the travelers' time.
We paid for comfort economy The seats did not recline Staff and crew was not at all helpful
It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.
boarded in a mannerly process, Departed on time, the pilot pointed out my. Kilimanjaro, snack and drink provided-great 1 hour flight
Overall good experience but for long distances there really needs to be more room.
there really needs to be more room with each seat for such a long flight.
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
Staff and service on board is always exemplary. Food however could be better.
They should improve their time management and how to reschedule flights in order to avoid long stopovers
