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Pros: Crew was good

Cons: Arrived one hour late.

Cons: It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely...

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Better seat

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: Yes, the crew were nice and amazing

Cons: Serve warm food not cold

Cons: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Food and free WiFi. Ample seating space.

Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Large space

Cons: Bording

Cons: Punctuality. Time is off the essence.

Cons: I changed my flight but they didn’t change it and now I’m stuck!!!

Cons: The chicken was undercooked.

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: Helpful friendly crew, reasonable ticket prices.

Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Cons: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: Take off was quick, as well as deplaning

Cons: the little cornbread cake was pretty bad.

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: New plane, friendly crew

Cons: Cramped seating, poor signage & boarding announcements

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: Helpful friendly crew, reasonable ticket prices.

Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Cons: Food must be better

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Average

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Pros: Seat reclining was good. Fleece blankets were warm

Cons: Blankets had a really bad smell Food options were very limited - even bread was eggless

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: Well organized on check in. Attentive

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: Better seat

Cons: I changed my flight but they didn’t change it and now I’m stuck!!!

Cons: The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough.

Pros: Food was pretty good

Cons: Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat

Pros: Seats were super comfortable!

Pros: Very good service

Pros: Timeliness, Service, Cleanliness Comfort

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.

Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Cons: Chicken was undercooked. No power outlets.

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Cons: Better seat

Pros: Average

Cons: It was ok

Pros: Well organized on check in. Attentive

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Average

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: Crew was good

Cons: Arrived one hour late.

Cons: Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner.

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: The plane was nice and the captain gave good info.

Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.

Cons: Food must be better

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: Helpful friendly crew, reasonable ticket prices.

Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Cons: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Cons: The toilets were filthy. The tv touch screens didn’t work

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Pros: NA

Cons: NA