Daily cleaning, installation of cabin HEPA filters on flights from Nairobi
Kenya Airways, Korean Air and Delta have all waived their change and cancellation fees on flights from Nairobi Jomo Kenyatta Intl to South Africa. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 45m
Most visitors from Nairobi need to provide a negative COVID-19 test result and/or quarantine to enter South Africa.
Read more about travel restrictions for South Africa
Visitors from Nairobi are not required to quarantine after entering South Africa.
Visitors from Nairobi must present a negative RT-PCR (NAAT) test taken 72 hours before departing to South Africa.
Current regulations for vaccinated travelers to South Africa: most visitors from Nairobi may enter South Africa but may still need to provide proof of negative COVID test.
Health Declaration Form
Must be completed in 48 hours prior to arrival in South Africa.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Services are the best"
Pros: "I really loved the food and the attendants were super friendly and helpful"
Pros: "Excellent Cabin services."
Cons: "don't know of anything"
Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pros: "Crew was amazing"
Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Cons: "maybe they can offer more snacks on the plain"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Everything ,good service ,friendly crew affordable rates"
Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Pros: "Service and entertainment."
Pros: "Plenty of room to move around"
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "Good food and good hospitality"
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Pros: "All the services plus the entire team"
Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Everything else"
Cons: "Too much air condition... cold!!"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "The two check in bags rule."
Cons: "Not applicable"
Cons: "Customer services"
Cons: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "Food and in-flight services"
Cons: "Entertainment package"
Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"
Pros: "Friendly service"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Pros: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Pros: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"
Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Pros: "Everything went well as expected..."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "Too cold on the plane - way, way too cold"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"
Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"
Pros: "They have great food, amazing crew, great customer care.."
Cons: "No entertainment, some few crew members has a bit of an attitude."
Cons: "Stop feeding us bread"
Cons: "They won’t allow me to fly"
Pros: "We left on time, flight was smooth!"
Cons: "No problems, everything was fine."
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Pros: "Crew was very nice and respectful."
Cons: "Everything was ok and no delays"
Pros: "Crew were nice, hygiene"
Cons: "We should have alcohol."
Pros: "It was a smooth flight and the crew were nice."
Cons: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Pros: "The crew was amazing, but the sit was uncomfortable"
Cons: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Cons: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
Pros: "The business class was nice and comfortable with a decent price"
Cons: "Flight attendant could smile more."
Pros: "The crew was friendly"
Cons: "The comfort, the plan was old and seat were not comfortable"
Pros: "Great crew!"
Cons: "Not much- the flight , plane and crew were fantastic"
Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Cons: "Im still not st my destination due to delays of the airline"
Cons: "All good"
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Cons: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Cons: "Your company canceled the tickets from Kenya to cairo"
Pros: "Great flying experience"
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Pros: "crew was great"
Cons: "business seats could be more comfortable"
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "On time"
Pros: "Good meals, and plenty of beverages."
Pros: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
Cons: "45 minutes to get my bag!"
Pros: "Good flight. Arrived on time and left relatively on time"
Cons: "Luggage took a long time to arrive in the terminal"
Pros: "The crew was friendly and professional. Food was very good as well as the selection of non-alcoholic beverages. Flight was on time, and plane was clean!"
Cons: "Passenger seating next to me (I was sitting in an aisle on a 3-seat row, economy plus) kept on leaning towards me all the time. I had to "create" of sort of barrier between the two of us with a couple of pillows. A lady sitting in the row in front of me - a 50-something y/o woman with husband and 3 kids keep on reclining her seat to the point that I was barely a couple of inches from the top of her head, even as I was eating. I had to forcefully push back ti get some room."
Cons: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."
Pros: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "The crew was very good. Helpful and friendly."
Cons: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Cons: "Flight attendant not asking what i'd want like everyone else. Because i look different?!"
Cons: "Thanks it's been a good experience"
Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Cons: "Close flight without care of me and they charge me extra fee to get a new booking"
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Pros: "Great professional and fast"
Cons: "Couldnt take my camera in the hand bag which is unreasonable."
Cons: "There were announcements about the flight being delayed which were difficult to understand. On announcnent of the boarding procedure, families with children were not given priority and all passengers were called on together raher than by rows (BACK TO FRONT) so boarding could take place without delays!"
Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Pros: "They make us feel the tickets are discounted, and when you arrive to the airports for international flights which is normally allowed 2 luggage, they informed us we are allowed only one bag and charge for the second bage $125.00 also they told me that my carrying on is too big and charge me another $125.00 . I have had traveled with the same carry on many time but that's the new way of EGYPTAIR scams. Will not travel with them anymore..... They're the worst service, you will only see the cabin crew during the meal time , with almost 12 hrs flight you will see the crew only twice !!!!! The worst experience we ever have"
Pros: "I had checked in online and went to drop my check in bags at the counter. There was no baggage drop line - only economy and business class. I went to business class and said that I had checked in online and want to drop my bags and they gladly accepted it"
Pros: "Entertainment was better than first leg"
Cons: "Attendant woke me up several times. Bag was destroyed when I picked it up."
Pros: "Amazing crew. Spacious and clean aircraft."
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "Nothing because I wasn’t able to make the flight service."
Cons: "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"
Pros: "Hospitable crew. Good food options.Clean space."
Pros: "Flight was smooth and ontime"
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Cons: "Delayed by 4 hours, no explanation!"
Cons: "I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed."
Cons: "I enjoyed the flight and the host were so friendly and kind."
Cons: "Good flight"
Pros: "The pilot explained why the flight was delayed."
Cons: "The flight was 5 hours late to depart. This is unacceptable."
Cons: "Should add more updated content in their inflight entertainment"
Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Cons: "Better food choice and little more attentive crew."
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Pros: "The crew was fantastic. The food was good as well."
Cons: "The delay was painful."
Pros: "Better food with Kenyan flavor"
Cons: "No Kenyan food"
Pros: "Everything went well as scheduled"
Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."
Pros: "Once we got on the plane, everything was okay."
Cons: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Pros: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Cons: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"
Pros: "On board movie selection is good, however could be a bit larger."
Pros: "Good movie choices. Very helpful and friendly crew."
Cons: "-Seat wasn't preferred despite my SkyTeam Gold status, didn't even get choice of aisle seat. Thankfully those next to me traded. -Food was to very good, no milk for tea."
Cons: "Old planes and little entertainment"
Cons: "Headphones did not work"
Pros: "No complains means i LOVED everything. From start to finish."
Cons: "No complains on this flight."
Pros: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Cons: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Pros: "Friendly crew."
Cons: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Cons: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."
Cons: "Bad attitude by the crew"
Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Pros: "I liked the alerts from crew about the journey.They kept time about the journey."
Cons: "The space between one row and another in economy class was too small as compared to other flights I have had. I did not like the lay over time."
Pros: "The crew were nice. And the plane got me to London"
Cons: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."
Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Cons: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."
Cons: "Equipment, old plane with hard seats, no entertainment."
Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Pros: "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Cons: "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."
Pros: "The pilots are very friendly and regularly updates passengers o issues"
Cons: "The crew on this route are very rude. My experience with them for the last 2yrs is just but a nightmare. They shout at passengers when requested for simple things like drinks, blankets and sometimes even ignore calls."
Pros: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Cons: "That the flight time was changed from 8am to 10am and we were not informed until check-in time. Then the flight was changed from 10 to midday, but we were only told during boarding and told to go for breakfast at some restaurant without getting directions. On arriving at the restaurant, we were made to sit in a waiting area for over 30 mins then later told to move to another restaurant, without directions. After going through the gate to board for the midday flight and waiting over an hour, we were informed that we were to fly at 4:15pm! The flight was uncomfortable with seats that had absolutely no leg room and non reclining seats"
Pros: "Crew and food"
Cons: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"
Cons: "Nothing else. All was well"
Cons: "Punctuality. Time is off the essence."
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Cons: "The chicken was undercooked."
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "everything was pretty adequate"
Cons: "they skipped me when they passed out food and never came back."
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."
Pros: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Cons: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"
Pros: "Crew were nice"
Cons: "Always delaying, catastrophic food."
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Pros: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Cons: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Pros: "The crews"
Cons: "The food"
Pros: "New plane fantastic cabin"
Cons: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Cons: "They didn’t announce when boarding started/what zones were to go."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "Flight attendants were helpful and attentive."
Cons: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Pros: "nothing was exceptional"
Cons: "luggage did not arrive."
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "Everything Kosher food was excellent"
Cons: "Everything, from Customer Service, flight, baggage handling"
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Cons: "My phone was stolen on airport premises"
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "Great crew, decent food"
Cons: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Cons: "There was a four hour delay for departure!"
Cons: "Seats were dirty"
Cons: "Same as above"
Pros: "Friendly team."
Pros: "Great service"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Pros: "Not much. Will not fly them again."
Cons: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Pros: "The best flight ever and the crew is super cool"
Cons: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Cons: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."
Pros: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."
Pros: "Seat sizes were okay and the boarding times were on time."
Pros: "The crew were pleasant. Overall servive was good. Boarding well organized,"
Cons: "Wasn't comfortable. Should improve on food. No entertaient during flight,"
Pros: "Clean, new airline. Comfortable"
Cons: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."
Airlines flying from Nairobi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nairobi
Masks required on board, masks provided on flights from Nairobi
Social distancing seating
Middle seats unavailable to book on flights from Nairobi
Testing for antibodies, testing for symptoms for flights from Nairobi
Waiving of change fees. Search flexible flights from Nairobi