I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Pros: "crew good. seat base was not soft nor comfortable."
Cons: "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."
Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"
Pros: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Pros: "Service and flight tines"
Cons: "Asked for a non middle seat and got stuck both legs"
Cons: "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"
Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"
Pros: "The easy and comfortable element of the flight."
Cons: "I didn’t really hear any boarding announcements, it would of been to be told we would be debording the plane by steps in the rain"
Cons: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."