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Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.

Cons: It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Crew seemed to be well trained.

Cons: 4th flight out of 7 that was delayed and pilots are on strike.

Pros: Nothing

Cons: Everything

Pros: Punctuality, comfort

Cons: Check in made us queue for 15minutes before actually checking people in.

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Cons: Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: They know better than me

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Pros: Very happily surprised by the quality of the food on the flight. It was flesh and delicious. Crew was very friendly, professional.

Cons: Nice flight all around.

Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.

Cons: Flight delayed almost 2 hours

Pros: Take off was quick, as well as deplaning

Cons: the little cornbread cake was pretty bad.

Cons: Water to drink during flight.

Pros: Crew is excellent

Cons: Delays and we had to actually run for the connected flight

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Pros: Crew were all helpful but flight left late

Cons: Late departure

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Pros: NA

Cons: NA

Cons: The toilets were filthy. The tv touch screens didn’t work

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Cons: Better seat

Pros: Good flight once in air and made up lost time.

Cons: Long wait to.check in at Zanzibar

Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Pros: Food

Cons: Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: Flght departed late.

Pros: Very happily surprised by the quality of the food on the flight. It was flesh and delicious. Crew was very friendly, professional.

Cons: Nice flight all around.

Cons: Delay after delay with a lack of timeous communication. Pathetic.

Cons: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10

Pros: Friendly crew. Excellent check-in. Priority bags came off first.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Everything was Amazing. This is one of the best Airline out there and they need more recognition.

Cons: Nothing.

Pros: I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life

Pros: Arriving on Time

Pros: Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work.

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Pros: Crew seemed to be well trained.

Cons: 4th flight out of 7 that was delayed and pilots are on strike.

Cons: Flight delayed almost 2 hours

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Pros: Take off was quick, as well as deplaning

Cons: the little cornbread cake was pretty bad.

Cons: Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!

Cons: Everything was great!!

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Pros: Pleasant check-in staff. Friendly flight attendants.

Cons: Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area.