I love FlySafair! PUNCTUALITY is what they do best, and thier schedule is so flexible, how they've structured Departure slots, one can decide to leave any time of the day. I am a coffee lover, I was astonished with their partnership with Boottleggers to allow us have specialty coffee on board, so wonderful.
My second leg of the journey was cancelled - Without notifying me. No agents at the airport upon check in told me either. I arrived in Johannesburg South Africa with no connecting flight to Cape Town. I had to scramble to get a hotel room at the airport and a flight the next morning to Cape Town in another airline at my own expense. Out of pocket additional cost to me was over $500.00. Flysafar did not help me at all. They were very disappointing. I would be extremely hesitant to use them again.
Seats are very narrow. Boarding was delayed. The R85 voucher is insufficient for a wine and mixed nuts. Needs to be increased for "business class".
Our flight was canceled. The airline was apparently on strike.
Don’t waist money on priority. Changed the gates. Then let everyone through while priority row was twice as long. Got sooner to my seat jumping to the end of the line
Old planes and lack of attention to detail. Horrible experience.
Very good experience considering that is low cost company. Good value for money.
Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.
Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.
For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.
I had a very good experience from boarding to arrivals.
Boarded almost 48 hrs later after a scheduling change on my initial flight that was not communicated either by kayak of SAA.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
Excellent airline. Even with 1.5 hour flight, we got light meal on board
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
Flight was on time Seats ( business class) are terrible- you keep on slipping down as it doesn’t lie flat Food service is like economy class. Meals ( still wrapped in plastic) are just dropped in front of you
On time flight; otherwise not impressed by the check- in- purchased business class and the aircraft was downgraded; no refund given for the difference. Told I could access the lounge due to the above and was questioned by the lounge check- in person who was not friendly
Flight was cancelled with no notification until I reached the check-in desk at the airport. I also got downgraded and they lost my luggage.
Very bad. Linda the hostess was very rude all the time
No properly information for gat at Tanzania airport, on board written c7 so we were waiting c7 gate, suddenly our name is announce that gate c9 is waiting for us, so thats pooorrr communication
As I have already sent the messages to the head of Air Tanzania regarding the money they made us take at the airport it is pure scam they took more than $300 so that he let us enter the plane and the reason because we have Burundian passports! For foreigners I strongly advise you not to trust this agency
The airline cancelled my flight and as a result I had to book thru another airline. Furthermore, I forfeited $20 with kayak.
It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.
The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.
Flight was delayed by two hours. This really messed things up because I missed my connecting flight in Addis. I had a meeting in Entebbe which was scrapped because my flight from Addis landed later in the day.
We had a good flight experience with this airline despite reading many negative comments
The crew were amazing. They should improve the inflight entertainment
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
Very terrible airline. The flights were delayed for long hours and the customer service is terrible. Never flying with Kenya Airways again.
Overall good experience but for long distances there really needs to be more room.
there really needs to be more room with each seat for such a long flight.
They boarded backwards so our zone meant nothing!!! My TV was broken, the remote was broke, the head set jack was broke! So i was stuck for 15 hours with no form of entertainment!!! The service was ok but they didn't check on us or serve many snacks. They acted like you were a burden when you hit the call button.
The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.
The crew was good but the entertainment was poor . All old movies and TV shows and very few of them. Needs current entertainment. Seats too firm. Food just ok. Nice though to have option with upgrade of no one sitting in middle seat
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
Delayed flight made my day very long, but other than that KQ got me to my destination in good shape.
