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Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Pros: Good experience overall

Pros: Fast boarding, on time, movies.

Cons: Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!

Pros: The overall experience was good.

Pros: The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude.

Cons: The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't.

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: They know better than me

Pros: Friendly service

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Food must be better

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY

Cons: Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: Friendly staff, decent snacks and entertainment options

Cons: It was ok

Cons: Chicken was undercooked. No power outlets.

Cons: Water to drink during flight.

Cons: Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner.

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Good

Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone

Cons: As I said, I liked everything. From the departure to the landing

Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Cons: The toilets were filthy. The tv touch screens didn’t work

Pros: Friendly crew. Excellent check-in. Priority bags came off first.

Cons: Plane was very very old

Cons: Water to drink during flight.

Cons: Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: Poorly organised meal service

Cons: Punctuality. Time is off the essence.

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Cons: The toilets were filthy. The tv touch screens didn’t work

Pros: Yes

Cons: Nothing comes to mind

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: Friendly staff, decent snacks and entertainment options

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: Friendly crew, comfortable plane

Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful

Pros: Yes, the crew were nice and amazing

Cons: Serve warm food not cold

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Cons: Poorly organised meal service

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Average

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Pros: NA

Cons: NA