Flight cancelled by Seuss air and all onward flights missed
This is a quick flight from JoBerg to Livingstone. The small meal was very good, surprisingly, not a sandwich but a nice little chicken salad. Easy breezy flight if you travel long distance a lot. There is no entertainment and none needed for this short flight
Loved the in flight meal! Surprisingly good.! Staff on board were all friendly and professional! Book as far ahead as possible! Get your seat selection locked in ASAP
Far better than last return flight we had when the flight was delayed due to technical error and we missed our connection flight with no initial support from Airlink. This time thankfully all went well and will use again.
This was an excellent flight with great crew and a full complement service including a sandwich, a drink from the bar, tea, coffee or water with the meal and then a further bar service.
I can't understand how the priority boarding queue has so many people standing in it. I was travelling business class and arrived 40 minutes before boarding time and there we about 25 people in the queue ahead of me?
Delayed boarding... we were kept standing in the bus for too long... the bus was packed and smelling people!!! As if it's not enough,when we finally came off the bus, we had to wait again standing in the sun waiting to board..
Just an short flight. So it was great. Airlink is pretty good😀
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
I had a very good experience from boarding to arrivals.
Boarded almost 48 hrs later after a scheduling change on my initial flight that was not communicated either by kayak of SAA.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
Flight was on time Seats ( business class) are terrible- you keep on slipping down as it doesn’t lie flat Food service is like economy class. Meals ( still wrapped in plastic) are just dropped in front of you
On time flight; otherwise not impressed by the check- in- purchased business class and the aircraft was downgraded; no refund given for the difference. Told I could access the lounge due to the above and was questioned by the lounge check- in person who was not friendly
Very bad, Linda the hostess was very rude all the time
Everything the crew werr nice and helpful plus the food was good
At the last minute as I boarded the airplane they made me check my carry on bag. When I arrived my Apple Watch, sunglasses, and medications had been stolen. I find this absolutely unacceptable. I will never fly with SAA again.
The crew members were just okay ,but the food and entertainment need to be improved
No properly information for gat at Tanzania airport, on board written c7 so we were waiting c7 gate, suddenly our name is announce that gate c9 is waiting for us, so thats pooorrr communication
As I have already sent the messages to the head of Air Tanzania regarding the money they made us take at the airport it is pure scam they took more than $300 so that he let us enter the plane and the reason because we have Burundian passports! For foreigners I strongly advise you not to trust this agency
The airline cancelled my flight and as a result I had to book thru another airline. Furthermore, I forfeited $20 with kayak.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
I had a full row so can't imagine how this could be better
My entertainment screen wasn't working and they couldn't fix it.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Overall good experience but for long distances there really needs to be more room.
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
Excellent crew. Three problems need to be taken care of: 1. Lack of wi-fi during the flight. This prevents busy traveller's from working while onboard. 2. Why there were two very-slow security check points was more punishment that necessary. Went through thorough security at transit area, the an even slower one at Gare 19!!!! Why passports needed to be checked st least 5 times by 5 different people makes no sense. Additionally, passengers were crammed like sardines in a boarding area with no charging ports that work!! This was a boarding nightmare. 3. During my flight (seat 27C) the headset socket did not work. Watched one movie, but very difficult because of that. Had to keep my fingers on the socket for it to work!
Staff and service on board is always exemplary. Food however could be better.
I booked a round trip flight and boarded a Kenya Airways trip from New York (JFK) to Nairobi (JKIA). First flight from New York to Nairobi was uneventful with no issues. However, the return flight was beyond disappointing. To begin with I had paid an extra $60 each for premium seats (me and my wife) in economy aisle 15 (B & A). However, upon settling down in the middle seat, I noticed that the controller had been ripped off meaning I would not have access to some of the seat functionalities like the individual lighting etc. I proceeded to alert a flight attendant that the controller was missing and she politely responded to me by telling me if I need anything, to use my wife’s seat controller (on the window seat) to call for assistance and I would be assisted accordingly. I was surprised by the response that she gave as it felt like my comfort and request for a service that I paid for was undermined, but nonetheless I opted to play it nice and kept my calm. After this I engaged in a conversation with a passenger (Caucasian / White male) who sat next to me on the aisle seat. In the process of having this conversation I asked him if he had paid for his seat. He went ahead to politely tell me that he had been moved from a seat in the back by one of the flight attendants and had not paid any extra fees. During this conversation, he noticed that the charging docks were not working and he needed to charge his iPad to watch his Netflix show (it was on pause). Alarmed by this, he went ahead and flagged one of the flight attendants who without wasting any time acted astonished and as fast as lightning was able to find him a better seat a few rows in front. Please note, all the charging plugs were not working for the three seats. In summary, below are the reasons for the low rating: 1. Charging for a broken seat: Kenya Airways should not charge for a defective seat. If a seat is defective and is paid for, the airlines should work out a way to either refund the customer or move the customer to a better seat – regardless of skin color. 2. Below Par Customer Service: Do not debilitate a customer’s request especially when a paid for service is not delivered – regardless of skin color. Assuming that I am comfortable with having to either keep alerting the flight attendant or relying on my wife’s seat to perform some of the functionality I may need is ridiculous. 3. Biasness / Inequality / Prejudiced Behavior: The Caucasian/ White male was treated with more favor. Not only was he moved around to make sure he was comfortable (free of charge) but all his complaints were resolved immediately without any hesitance. On the contrary, I being a black man of African descent who had paid an additional premium for his seat, I was completely ignored and told to settle for what I got.
My flight from Nairobi to nyc. My seat made noise and moved around. The two toilets in the back didn’t work well cause you didn’t know if someone was in there cause the light didn’t work. The bathroom doors didn’t lock well either, so I walked in on someone. The crew wasn’t quick or super helpful. When I went to get something they were chatting and they would look at me, continue on with their conversation and finally I would interrupt to get a drink.
I think is one of the greatest most professional airlines I’ve flown with. So sustainable as well!!! The business class is top notch!!!
They should improve their time management and how to reschedule flights in order to avoid long stopovers
