Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Loved the customer service and the fact that everything was on time, the served refreshments are a cherry on top
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"
Pros: "Attendant was professional"
Cons: "It was okay"
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "flight was on time food and drink"
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."
Pros: "Everything was good"
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."
Pros: "Flight was on time. Efficient crew"
Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"
Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"
Pros: "The crew was nice, overall a good flight."
Cons: "Had to pay extra baggage on a long layover, because we couldn’t check our bags all the way. My husband amd I had seats next to each other and then when we got to the gate, they had switched his seat... not ideal traveling with a 4 month old."
Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"
Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."
Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."
Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"
Pros: "the seats"
Cons: "Food was cold"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Cons: "Staff not so friendly"
Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"
Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."
Pros: "Everything was good - timely, service, check in, etc."
Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."
Pros: "Seats wider (or seemed to be so) than most economy flights. Flight crew courteous."
Cons: "Have lived in Madagascar for almost two decades and have never seen such disorganized boarding. No signage, staff all the same uniforms (thus no visual clues), no gate noted on boarding pass. Very frustrating. Two Airlink flights were leaving at the same time due to a delay for one flight, so better communication needed. Plane toilet disgusting and would not flush."
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Pros: "Small plane but a very short flight, so its fine."
Cons: "Cold food. SAA used to serve hot meals. What happened to that?"
Pros: "short, easy flight"
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "I enjoyed looking out the window as we flew. Interesting countryside compared to what we have where I live in the U.S."
Cons: "Maun airport is small but it gets the job done. The people at the SAA counter were not well versed with checking bags to your final destination when you continued on from Johannesburg."
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"
Cons: "People were not the friendly except for the stewardess"
Pros: "Efficient, pleasant experience. Coming from the US, it was unusual to have complimentary meal and alcoholic beverages on a short domestic flight."
Cons: "Boarding was a bit confusing and disorganized. I think better communication of procedures would've helped."
Only flight that was on time. Thank you for that!
Cons: "I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers."
Cons: "Delay in collecting baggage. Probably due to different parking bay further away"
Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"
Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"
Pros: "Crew helpful. Reasonable amount of leg room"
Cons: "Good value for money"
Pros: "Easy to check in - yummy sandwich and friendly crew"
Cons: "Comfort - paid food by card only available"
Cons: "When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?"
Pros: "Excellent assistance"
Cons: "My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!"
Pros: "Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights."
Cons: "Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund."
Pros: "The airport staff went to great length to try and assist me but couldn't due to things not in their control."
Cons: "Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight."
Pros: "Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on"
Cons: "Budget travel - so no food, entertainment or the like"
Cons: "Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether."
Cons: "All is awesome"
Pros: "Cost and quickness."
Cons: "Tiny cramped plane."
Cons: "Delayed with no communication from the airline"
Pros: "Relatively quick boarding procedures"
Cons: "My bag was clearly tampered with as is now the norm when flying domestically in South Africa."
Pros: "Quick boarding"
Cons: "Crying babies"
Pros: "Lots of leg room"
Cons: "No complementary food"
Pros: "Color green is nice."
Cons: "Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport."
Pros: "The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need."
Cons: "Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm."
Pros: "Boarded on time and for a very full flight without a hitch"
Cons: "No complaints"
Cons: "Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!"
Pros: "Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs."
Cons: "I couldn't get miles on my American Airlines program, even though they're a partner airline."
Pros: "Caring and courteous crew."
Cons: "Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!"
Pros: "Once the boarding started, it was efficient, and the crew were friendly."
Cons: "The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant."
Pros: "Almost only flight of the day on time."
Pros: "Friendly helpful staff"
Cons: "Being delayed by 5 hours with a baby is not my idea of fun..."
Cons: "Always delayed. Again 2 hours. No communication from Kulula"
Cons: "Pathetic. 2 hour delay"
Pros: "Made a plan to have a BA plane ready iso of us having to be delayed. Well done"
Cons: "Why not have the ladders ready when we arrive from Cape Town?"
Cons: "They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats."
Cons: "Except for nuts and regular drinks no food was available that was complimentary."
Pros: "Drink Service and lunch"
Cons: "No air!"
Cons: "It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again ."
Cons: "Flight was extremely late. Food was pretty mediocre."
Cons: "Delayed as usual. 1 week. 3 flights. 3 delayed!"
Cons: "knew 24 hours in advance and still no resolve"
Pros: "Short and sweet"
Cons: "Too short of a flight."
Pros: "On time. At long last"
Pros: "Flight itself was not bad"
Cons: "The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!"
Pros: "E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in"
Cons: "Shuttle to plane stood stationary for 15mins."
Cons: "I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move"
Cons: "we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)"
Cons: "Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later"
Cons: "Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too."
Pros: "Crew was amazing!"
Cons: "In flight entertainment"
Cons: "Lovely Airbus 340-600, with no USB or electrical ports at any seat, and the screen at my seat was inoperative."
Pros: "A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight."
Cons: "Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently."
Pros: "Crew were amazing"
Cons: "Super sad the regional flight stopped offering the nice box lunches"
Cons: "Delightful stewardess. Tiny plane, but they still offered sandwiches and drinks!"
Cons: "It was my mother's first time in the States. She had no form of communication with me. I requested wheelchair services for her but the airline never provided. She was hungry, tasty and sat there for almost 12 hours. I was told by the airline, they couldn't provide me with her whereabout. I wasn't sure if she was still in dulles or not. I am going to read the policy that states "airlines are not allow to provide provide passenger's status" ."
Pros: "Comfortable seats for domestic flights. Clean plane"
Cons: "Domestic planes not big on entertainment."
Cons: "Many seats the entertainment system didn't work. Both on our outgoing and return trips. Our seats going had one of the two systems inoperable. Coming home both were inoperable. They both were 16 hour flights!!!"
Pros: "I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!"
Cons: "Can’t think of anything"
Pros: "Flight attendants"
Pros: "Cabin crew was great and the landing was sublime!"
Cons: "The food could have been better."
Cons: "Flight was delayed"
Pros: "The crew was so caring"
Cons: "Delays. Hadvto rush to catch connecting flight"
Pros: "Great flight great service good food"
Pros: "How short the flight was. They also let us board early with a infant."
Cons: "The guest service at the check in was terrible. Back and forth between counters. Very rushed service on flight."
Pros: "Direct flight. Entertainment choices were terrific"
Cons: "Crew just not engaged; seemed to need coaching on how to treat women eg. To take my coat cf. the men My seatbelt was faulty. No effort made to change seat or apologise After food and beverage service (in which i had to ask for the complimentary welcome drink) no effort made to see whether refills wanted or the meals satisfactory"
Pros: "I watched "This is Us" for the first time on the entertainment system. Glad you had that program! The breakfast is good. The dinner is a bit of a weird mix of food--fish, waakye (rice and beans), spaghetti, and fried plantains all in the same dish?"
Pros: "The flight attendants were friendly and helpful. The flashlights they used to navigate the cabin were thoughtful."
Pros: "Great crew."
Cons: "Slightly rough flight"
Cons: "Flight was cancelled and South African was completely unable to accommodate."
Cons: "Took so long to leave almost missed my connecting flight.0"
Cons: "I enjoyed the flight thanks"
Pros: "The vibe was happy and welcoming and the cabin was clean. Overall it was a well managed flight and friendly staff throughout the plane. Enjoyable and relaxing"
Cons: "All good"
Pros: "Had an exit row! (which I paid for). Everything was on time."
Cons: "See the title- IFE didn't work at my seat (and several others) which on a flight this long is unacceptable."
Cons: "Audio on the in fight entertainment did not work, The headphone jack was not usable."
Pros: "The long layover didn't help, but having the SAA staff at the foot of the stairs to the plane taking handluggage away to be checked was not appreciated, especially considering the plane was no more than at 75% capacity. In-flight meal was simple but well-prepared and tasty."
Pros: "Food was good. Flight attendants were pleasant. Flight was smooth."
Cons: "The movie selection wasn't the best but I suppose thats minor."
Pros: "CREW: The crew from SA to Accra were very professional, well organised and friendly. It was evident that they were concerned about making us feel comfortable. They were very attentive to our requests. I wish this crew was on the Accra-Washington Dc leg Food: this was okay, standard plane food. The food options were made known ahead of time and the crew made sure that we were constantly hydrated. They even offered more than two drinks at a time. Very helpful and friendly staff. Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received."
Cons: "Entertainment: This was very disappointing. There was no variety of the shows and movies to choose from. Request for more options and newer episodes."
Pros: "Everything run like a clock"
Pros: "We left and arrived on time. The tea was hot."
Cons: "Everything else. It was freezing cold but the crew were not able to adjust the temp. Kept saying it's a problem with the section. Long flight to be miserably cold. The seat arms don't lift so even though I had 3 empty seats I could not lie down. The food was mediocre and both breakfast options had pork. No choices unless I preordered a special meal. The entertainment system didn't work well. And the crew members were quite surly. Sadly I have to use SA for my return trip. Not looking toward to it at all."
Pros: "Spacious seats, excellent crew, very good entertainment and food."
Cons: "Nothing in particular"
Pros: "Efficient flight."
Cons: "Bag drop off staff are unfocused with a couldn't-care-less attitude. Cabin crew hardly have a personable disposition - cold and utilitarian: not a smile or a nod!!"
Pros: "Excellent flight, crew was very respectful and caring I will recommend my friends and family and everyone fly SAA THEY ARE THE BEST."
Cons: "I love everything the flight provided nothing was out of line, keep doing the excellent work"
Pros: "I had an upgrade on one of the trips (Bogota- Sao Paulo) Avianca service was good"
Cons: "South African airways airplane could be cleaner"
Pros: "Hand searching of luggage in Accra is an embarrassment. After all the technology used to screen bags, your recruits use the same gloves to touch every item in our carry on luggage.. Including examining prescription drugs with the same contaminated gloves.. This is prehistoric and must be stopped other wise some of us will go back to KLM"
Cons: "No power and was told I couldn't use a blanket during take off."
Pros: "South African Airways The flight in the A330-200 was perfect. The crew, the entertainment and food. The landing was also incredible with no so good conditions."
Pros: "Comfort of the seats and the crew was helpful.the"
Cons: "There needs to be more food selections.."
Cons: "6 hours after departure I told the crew that there was no soap in one of the bathrooms. I told them again after the stop in Dakar. The issue was not resolved. 3/4 of the plane ride one bathroom did not have soap. That is not hygienic. In addition, I was very hungry during the first half of the plane ride. It is almost a 9 hour flight and we were served only 1 meal. That is not sufficient."
Pros: "The flight was delayed due to an aluminium container hitting the aircraft on the ground. The captain kept informing and reassuring us on regular basis."
Pros: "Not much really. We were searched with our shoes off, body molestation at the boarding gate."
Cons: "Flight crew at my section was rude and impatient, food was horrible, entertainment was not working, and prior to that we were searched at the boarding gate and had our water we bought at duty free seized whilst alcohol bought at duty free were allowed on board. I guess water is now more dangerous than alcohol."
Cons: "Special order meal not delivered without explanation."
Cons: "The last two flights that I bought in Kayak, have been terrible. In this one, we arrived at the airport and although we had a confirmed reservation code, our flights had not been paid, so there was not place for us on the plane. We had to reschedule everything and pay again all the flight in the airport. A disaster! And the flights also were terrible, all the flights were delayed, the landed was so abrupt. The plane landed in another airport because it didn't have gasoline, so, we arrived 2,30 hours late. All was awful, since the booking to the flight! Kayak has declined the quality of their service in recent times. Actually, today would not recommend anyone buy on this platform."
Cons: "One hostess was very brusque and unfriendly. The curry beef was very hot (tasty but way too hot for I'm sure many of the passengers, especially children). And this was the second too hot curry I got from SAA."
Delay. Long wait in line. Poor communications.
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Pros: "Crew was friendly and everything was perfectly on time!"
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Leg room fantastic"
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Cons: "Pre boarding at the gate was slightly chaotic"
Cons: "Very narrow seats"
Pros: "The crew, the food and the smooth journey."
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Cons: "Better business class seats"
Pros: "Good service and crew."
Cons: "Seats were very very narrow."
Cons: "Baggage delayed on arrival"
Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."
Pros: "Food was tasty"
Cons: "Was delayed"
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."
Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "The crew snd boarding"
Cons: "There were engine problems and the flight was delay by 2:20 and lost my train connection"
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Pros: "Entertainment, timely boarding"
Cons: "Delayed landing, one or the attendants was very rude"
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "Wonderful customer service and hot meal was a lovely treat!!"