this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
The meal was excellent and well suited to a short journey.
Airline is the best airline experience I’ve ever had.
My flight was good no comments Crew members were good Flight on schedule even earlier at some point Thanks
Easy boarding, smooth flight, friendly and helpful attendants. As with every other airline, there isn't enough leg room to be comfortable. Food was adequate.
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Pros: "A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight."
Cons: "Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently."
Pros: "Crew was good, friendly and helpful"
Cons: "Was not able to watch any movies throughout the flight"
Cons: "Delightful stewardess. Tiny plane, but they still offered sandwiches and drinks!"
Pros: "The flight attendants were great."
Cons: "Lusaka only has one gate and this flight boarded simultaneously with an Ethiopian Airways 777 and Emirates 777. The staff responsible for boarding seemed more confused than the passengers. The food portions are very skimpy. The inflight entertainment consisted of some random video about F1 racing rebranding."
Pros: "Clean and friendly crew."
Cons: "I’m tall at the seats we’re a bit tight. But not worse than any other commuter flight in the world."
Pros: "Arrived safely so that’s a plus."
Cons: "Unfriendly crew, starting at the check in agent who was plain rude. Some airlines make it a whole experience with attentive customer service and all the works. SAA takes the bus in the sky approach. “Get in, sit down and we’ll get you there. You can take another airline if you don’t like it”"
Pros: "Customer service was excellent"
Cons: "For a ten hour flight it is important that there is entertainment. The food was also just ok."
Pros: "How short the flight was. They also let us board early with a infant."
Cons: "The guest service at the check in was terrible. Back and forth between counters. Very rushed service on flight."
Cons: "Before we boarded the flight, they seperated men and women into two lines are rechecked all our luggage and tossed out any liquids (even the ones we had bought near the gate), so we didn't have any water going into the flight."
Cons: "Took so long to leave almost missed my connecting flight.0"