Pros: "Emirates is my airline of choice. They do everything well."
Pros: "Seat was very comfortable, and food was amazing"
Cons: "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Pros: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Cons: "Not much to complain about"
Cons: "No entertainment but it’s probably because it was a short trip"
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Cons: "Excellent service"
Cons: "there is a technical issue with the headset input and thus the entertainment system did not work."
Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Cons: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!
Seats are small. But I guess that will not change on my behalf. Otherwise their service is great.
Loved our Cabin Crew you could tell they enjoyed there job. The Chief Stuart was a delight. What a great way to start our day with such a positive company.
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Seat could be wider or a business class option would be welcome"
Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"
Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."
Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."
Cons: "Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too."
Cons: "Flight attendants were rude. Food was horrible. No leg space."
Cons: "Delightful stewardess. Tiny plane, but they still offered sandwiches and drinks!"
Pros: "I liked the crew"
Cons: "SAA does not consider children and the elderly for priority boarding ; all other airlines give exceptional service to the elderly and children - especially for boarding. If you can make travel easier for parents with children and the elderly your ratings would improve. That's why SAA is bankrupt. The cheese snack served on this flight had also expired. Otherwise the crew were great and flight really good. Good pilots!!!"
Pros: "I loved the fact that there was good leg room - it felt more like premium economy to me. The boarding was timely - no delays at all The food options were good and they had other generous items in addition. I enjoyed the flight, the temperature was just right."
Cons: "A few passengers were really disruptive and loud but that’s not the airlines fault"
Cons: "I couldn’t shop onboard. “The duty free guy are on his break”"
Pros: "Lots of good movies to watch. Good food, with multiple choices. Good service."
Cons: "Comfort is only good, as any 15 hour flight gets uncomfortable to sit for so long, but leg room is decent for economy class."
Pros: "How short the flight was. They also let us board early with a infant."
Cons: "The guest service at the check in was terrible. Back and forth between counters. Very rushed service on flight."
Cons: "Webjet, after 3 failed booking attempts Webjets booking resulted in them booking me as “Josh” vs “Joshua” and South African Airlines wouldn’t allow me to check in. After webjet refused to fix the issue claiming it would take a week to fix, South African airlines forced me to pay $2,700 to repurchase the same ticket in order to board the flight."
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Pros: "Boarding and comfort"
Cons: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"
Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."
Pros: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Pros: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Cons: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"
Pros: "The pilot explained why the flight was delayed."
Cons: "The flight was 5 hours late to depart. This is unacceptable."
Pros: "On schedule"
Cons: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."