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Everything you should know
Flight Deals
Cheap Flights to Lilongwe
Here are some of the best deals found on KAYAK recently from the most popular airlines for return flights to Lilongwe that are departing in the next months. While these flights were available on KAYAK in the last 72 hours, prices and availability are subject to change and deals may expire.
Discover the best prices for you by selecting your travel dates on KAYAK.
Recent return flight deals to Lilongwe
Sun, Apr 18 - Thu, Apr 29
20:00 - 22:15JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 15mdirect
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Sun, Apr 18 - Thu, Apr 29
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Mon, Apr 19 - Thu, Apr 29
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Fri, Jan 22 - Fri, Jan 29
17:00 - 13:25JNB Johannesburg OR Tambo-LLW Lilongwe Intl
20h 25m1 stop Nairobi Jomo Kenyatta Intl
12:35 - 15:50LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 15m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Thu, Jan 21 - Fri, Jan 29
1:35 - 11:45JNB Johannesburg OR Tambo-LLW Lilongwe Intl
10h 10m2 stops Nairobi Jomo Kenyatta Intl Nampula
12:35 - 10:55LLW Lilongwe Intl-JNB Johannesburg OR Tambo
22h 20m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Sun, Apr 18 - Fri, Apr 30
17:00 - 17:35JNB Johannesburg OR Tambo-LLW Lilongwe Intl
24h 35m2 stops Nairobi Jomo Kenyatta Intl Nampula
12:35 - 10:55LLW Lilongwe Intl-JNB Johannesburg OR Tambo
22h 20m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Tue, Nov 10 - Wed, Nov 11
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
10:30 - 20:25LLW Lilongwe Intl-JNB Johannesburg OR Tambo
9h 55m2 stops Lusaka Harare
R9 357Multiple Airlines
Sat, Nov 7 - Thu, Nov 12
6:55 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
8h 05m2 stops Harare Lusaka
10:30 - 18:45LLW Lilongwe Intl-JNB Johannesburg OR Tambo
8h 15m1 stop Harare
R9 570Multiple Airlines
Mon, Nov 2 - Sat, Nov 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sun, Dec 20 - Mon, Mar 15
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Recent one-way flight deals to Lilongwe
Mon, Mar 8
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
R4 703Ethiopian Air
Thu, Dec 24
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
R4 719Ethiopian Air
Sat, Jan 16
12:05 - 11:40JNB Johannesburg OR Tambo-LLW Lilongwe Intl
23h 35m2 stops Nairobi Jomo Kenyatta Intl Nampula
R5 195Kenya Airways
Sun, Mar 7
1:35 - 17:35JNB Johannesburg OR Tambo-LLW Lilongwe Intl
16h 00m2 stops Nairobi Jomo Kenyatta Intl Nampula
R5 195Kenya Airways
Wed, Apr 14
17:00 - 9:30JNB Johannesburg OR Tambo-LLW Lilongwe Intl
16h 30m1 stop Nairobi Jomo Kenyatta Intl
R5 211Kenya Airways
Sat, Jan 16
12:30 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
26h 30m1 stop Harare
R5 768Multiple Airlines
Sun, Nov 1
7:10 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
7h 50m1 stop Harare
R5 834Multiple Airlines
Sat, Jan 16
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
R5 948Airlink
Fri, Nov 27
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
R5 948Airlink
Fri, Nov 27
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
R6 751Ethiopian Air
Recent last minute flight deals to Lilongwe
Sat, Oct 24 - Tue, Nov 3
22:50 - 9:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
34h 10m2 stops Addis Ababa Bole Entebbe
8:10 - 11:35LLW Lilongwe Intl-JNB Johannesburg OR Tambo
3h 25m1 stop Blantyre Chileka
R7 980Ethiopian Air
Wed, Oct 28 - Sat, Nov 7
14:30 - 9:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
42h 30m2 stops Addis Ababa Bole Entebbe
8:10 - 11:35LLW Lilongwe Intl-JNB Johannesburg OR Tambo
3h 25m1 stop Blantyre Chileka
R9 291Ethiopian Air
Wed, Oct 28 - Fri, Oct 30
20:30 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
18h 30m2 stops Harare Lusaka
10:30 - 18:45LLW Lilongwe Intl-JNB Johannesburg OR Tambo
8h 15m2 stops Lusaka Harare
R9 390Multiple Airlines
Mon, Oct 26 - Sat, Nov 7
8:20 - 9:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
24h 40m2 stops Addis Ababa Bole Entebbe
8:10 - 11:35LLW Lilongwe Intl-JNB Johannesburg OR Tambo
3h 25m1 stop Blantyre Chileka
R9 488Ethiopian Air
Mon, Oct 26 - Mon, Nov 2
8:20 - 9:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
24h 40m2 stops Addis Ababa Bole Entebbe
8:10 - 11:35LLW Lilongwe Intl-JNB Johannesburg OR Tambo
3h 25m1 stop Blantyre Chileka
R9 488Ethiopian Air
Mon, Oct 26 - Sat, Nov 7
20:30 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
18h 30m1 stop Harare
10:30 - 18:45LLW Lilongwe Intl-JNB Johannesburg OR Tambo
8h 15m1 stop Harare
R9 537Multiple Airlines
Mon, Oct 26 - Mon, Nov 2
14:35 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
24h 25m1 stop Harare
10:30 - 18:45LLW Lilongwe Intl-JNB Johannesburg OR Tambo
8h 15m1 stop Harare
R9 947Multiple Airlines
Wed, Oct 28 - Sat, Nov 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Fri, Oct 23 - Mon, Oct 26
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 569Airlink
Mon, Oct 26 - Sat, Nov 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 585Airlink
Recent direct flight deals from South Africa to Lilongwe
Mon, Nov 2 - Sat, Nov 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sun, Dec 20 - Mon, Mar 15
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sat, Nov 28 - Mon, Dec 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sat, Nov 28 - Wed, Dec 9
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sat, Mar 27 - Sun, Mar 28
20:00 - 22:15JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 15mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R11 913Ethiopian Air
Fri, Dec 25 - Tue, Jan 5
20:00 - 22:15JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 15mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R11 946Ethiopian Air
Thu, Dec 24 - Sun, Jan 3
20:00 - 22:15JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 15mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R11 946Ethiopian Air
Wed, Dec 23 - Tue, Jan 5
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R12 798Multiple Airlines
Wed, Dec 16 - Thu, Dec 31
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R12 814Multiple Airlines
Sat, Nov 28 - Wed, Dec 9
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
16:50 - 19:15LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 25mdirect
R13 044Multiple Airlines
All return flight deals to Lilongwe
Sun, Apr 18 - Thu, Apr 29
20:00 - 22:15JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 15mdirect
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Sun, Apr 18 - Thu, Apr 29
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Mon, Apr 19 - Thu, Apr 29
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
16:40 - 20:10LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 30m2 stops Entebbe Addis Ababa Bole
R7 964Ethiopian Air
Fri, Jan 22 - Fri, Jan 29
17:00 - 13:25JNB Johannesburg OR Tambo-LLW Lilongwe Intl
20h 25m1 stop Nairobi Jomo Kenyatta Intl
12:35 - 15:50LLW Lilongwe Intl-JNB Johannesburg OR Tambo
27h 15m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Thu, Jan 21 - Fri, Jan 29
1:35 - 11:45JNB Johannesburg OR Tambo-LLW Lilongwe Intl
10h 10m2 stops Nairobi Jomo Kenyatta Intl Nampula
12:35 - 10:55LLW Lilongwe Intl-JNB Johannesburg OR Tambo
22h 20m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Sun, Apr 18 - Fri, Apr 30
17:00 - 17:35JNB Johannesburg OR Tambo-LLW Lilongwe Intl
24h 35m2 stops Nairobi Jomo Kenyatta Intl Nampula
12:35 - 10:55LLW Lilongwe Intl-JNB Johannesburg OR Tambo
22h 20m1 stop Nairobi Jomo Kenyatta Intl
R8 259Kenya Airways
Tue, Nov 10 - Wed, Nov 11
12:30 - 15:55JNB Johannesburg OR Tambo-LLW Lilongwe Intl
3h 25m1 stop Blantyre Chileka
10:30 - 20:25LLW Lilongwe Intl-JNB Johannesburg OR Tambo
9h 55m2 stops Lusaka Harare
R9 357Multiple Airlines
Sat, Nov 7 - Thu, Nov 12
6:55 - 15:00JNB Johannesburg OR Tambo-LLW Lilongwe Intl
8h 05m2 stops Harare Lusaka
10:30 - 18:45LLW Lilongwe Intl-JNB Johannesburg OR Tambo
8h 15m1 stop Harare
R9 570Multiple Airlines
Mon, Nov 2 - Sat, Nov 7
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Sun, Dec 20 - Mon, Mar 15
10:50 - 13:10JNB Johannesburg OR Tambo-LLW Lilongwe Intl
2h 20mdirect
14:00 - 16:30LLW Lilongwe Intl-JNB Johannesburg OR Tambo
2h 30mdirect
R11 143Airlink
Booking Insights
Price, demand, and travel trends for flights to Lilongwe
Use KAYAK data on prices, travel dates, airlines, and seasonal trends to compare options and book flights with more confidence.
Prices
Airlines
More
What is the cheapest flight to Lilongwe?
Johannesburg OR Tambo Airport to Lilongwe is the cheapest route at R7 964 return, found in the past 5 days on KAYAK. KAYAK data shows this is also the most popular route.
How much is a flight to Lilongwe?
Average and cheapest price for all return flights to Lilongwe from each origin found by users searching on KAYAK in the last 12 months.On average, a return flight from South Africa to Lilongwe costs R9 407, based on KAYAK data over the past 12 months. Return fares from Johannesburg OR Tambo Airport average R9 119, while Durban runs a bit higher at R12 434.
What is the cheapest day to fly to Lilongwe?
Thursday is the cheapest day to fly to Lilongwe at R8 849 return on average over the past 12 months on KAYAK. Sunday is the most expensive at R10 324.
What is the cheapest month to fly to Lilongwe?
To calculate monthly average prices, KAYAK takes all prices for each month over the last 12 months for flights to Lilongwe, removes the top 0.1% to account for outliers, then takes the median of all values for each month.•November is the cheapest month to fly to Lilongwe with an average price of R8 423 return.
•September (R11 110) and May (R10 094) are the most expensive.
•Based on KAYAK data over the past 12 months.What is the cheapest time of day to fly to Lilongwe?
Average price for all return flights depending on time of departure, seen by users on KAYAK in the last 12 months.Night flights to Lilongwe are the cheapest at R8 029 return on average. Morning flights are the most expensive at R11 274.
What is a good deal for flights to Lilongwe?
Flights under R8 211 are considered a good deal. 25% of KAYAK users found return flights to Lilongwe at or below these prices, with the lowest fares from:
•Johannesburg OR Tambo Airport R8 121.
What are the most popular airlines flying to Lilongwe?
Based on KAYAK data over the past 3 months.Ethiopian Air is the most popular airline flying to Lilongwe among KAYAK users, followed by Kenya Airways and Airlink.
Which airline offers the most direct flights to Lilongwe?
Based on KAYAK flight schedule data, reflecting busyness trends for the next 3 months. Weekly flight counts are averages and may change as airline schedules are updated.Airlink is the only airline that flies direct to Lilongwe with 5 flights per week.
How many direct flights to Lilongwe are there each day?
There is 1 daily direct flight to Lilongwe, departing in the morning.
How many direct flights to Lilongwe are there each week?
There are 5 direct flights to Lilongwe each week. Monday is the day with the most departures at 20%.
How many long-haul flights are there to Lilongwe each week?
Based on KAYAK data for the upcoming 3 months.No long-haul flights serve this destination.
How often are flights to Lilongwe delayed?
Based on data over the past three months, flights to Lilongwe are delayed by 15 minutes or more 35% of the time, 7 percentage points above the national average of 28%. Autumn months have the highest delay rate on average at 43%.
How many cities have direct flights to Lilongwe?
Based on KAYAK data for the upcoming 3 months.
1 city has direct flights to Lilongwe. Johannesburg OR Tambo Airport has the most with 5 direct flights per week.
Key details for flights to Lilongwe
Low season | October |
|---|---|
High season | December |
Cheapest flight | R4 703 |
When to book flights to Lilongwe
Are your dates flexible? Find out the best times to travel to Lilongwe based on our flight data from the last year. Discover the cheapest month and even day to fly.
Estimated return price
KAYAK looks at all historical flight data for each date to provide a predicted price for one-way trips or returns with a duration up to 40 days. The information is for flights to Lilongwe based on your location. While we try to provide actual minimum prices for each date, some prices are predictions and actual prices may differ.
Your questions about flights to Lilongwe, answered
Find helpful route details based on KAYAK data, including flight times, airports, airlines, and booking questions.
Your guide to booking Lilongwe flights
From booking to airport arrival, find tips to help you plan your flight with more confidence.Reviews of the top 3 airlines flying to Lilongwe
See real verified KAYAK customer reviews for airlines flying to Lilongwe. Airline scores are aggregated from all reviews left by passengers on KAYAK after flying with an airline from South Africa to Lilongwe. KAYAK doesn’t show reviews that are older than 5 years. Learn how KAYAK collects reviews.
8,4
AirlinkOverall score based on 93 reviews
8,1Boarding
8,9Crew
8,2Comfort
8,0Food
6,3Entertainment
Airline reviews
Bording theough the E gates is terrible. Bus ride, no aircon wait on the bus, not great
8,0 ExcellentAlistair, Oct 2026
Bording theough the E gates is terrible. Bus ride, no aircon wait on the bus, not great
Flight cancelled by Seuss air and all onward flights missed
This is a quick flight from JoBerg to Livingstone. The small meal was very good, surprisingly, not a sandwich but a nice little chicken salad. Easy breezy flight if you travel long distance a lot. There is no entertainment and none needed for this short flight
Loved the in flight meal! Surprisingly good.! Staff on board were all friendly and professional! Book as far ahead as possible! Get your seat selection locked in ASAP
Far better than last return flight we had when the flight was delayed due to technical error and we missed our connection flight with no initial support from Airlink. This time thankfully all went well and will use again.
This was an excellent flight with great crew and a full complement service including a sandwich, a drink from the bar, tea, coffee or water with the meal and then a further bar service.
I can't understand how the priority boarding queue has so many people standing in it. I was travelling business class and arrived 40 minutes before boarding time and there we about 25 people in the queue ahead of me?
Delayed boarding... we were kept standing in the bus for too long... the bus was packed and smelling people!!! As if it's not enough,when we finally came off the bus, we had to wait again standing in the sun waiting to board..
+ There was a great small meal even on the short flight + They gave our kids a magazine that kept them busy because there were no screens - We didn't get a boarding pass for our infant in arms for the connecting flight
Just an short flight. So it was great. Airlink is pretty good😀
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
My entertainment screen wasn't working and they couldn't fix it.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Flight was late! Why ? No one seemed to know. Looks like the planes windows were never cleaned. My phone camera refused to take a picture of Mount Kilimanjaro.
Overall good experience but for long distances there really needs to be more room.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
Staff and service on board is always exemplary. Food however could be better.
Great staff. Horribly uncomfortable seating. The seats have been replaced 10 years ago. It was like sitting on an ironing board for 15 hours. This was true for both legs of the round trip flights. Would not take Kenya Airways between New York and Nairobi ever again.
Seriously one of the most disappoint experiences I have ever had when flying. My flight got delayed FIVE hours. Nobody wanted to help at the airport (“this is Kenyan booking, we cannot do anything”). I got on the phone with someone from Kenyan for one hour until he finally moved my ticket to a Delta ticket. Then the painful journey restarted - the Delta crew in land kept saying there was no other flight and ai had to wait. An agent called Gerard Robert was being so sarcastic I felt humiliated. He would say things like “you say you understand what I am saying but you are not understanding what so am saying”. I asked him to please speak in a less sarcastic tone and he said “I am not going to speak with you anymore, go find someone else”. These were his words. Tired, after 14 hours in a plane, I just wanted to cry. I looked for another agent, who was an angel and rebooked me to another flights. Thanks to her, I made it to my meeting in Washington-DC. I am going to send a formal complaint to Delta about agent Gerard Robert. It is not fair to speak with customers in that cynical, sarcastic tone. If one works in customer service, it ia important to mind that tones can make people feel humiliated. And turning the back to a customer by saying “Go find someone else” can’t be part of his training.
Flight was delayed for 9 hours. We finally arrived ved at 0435hrs instead of 1950hrs the previous day. No compensation was provided.
They should improve their time management and how to reschedule flights in order to avoid long stopovers
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
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Johannesburg to Lilongwe (JNB - LLW)from R8 458