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Cons: USB connection was not working from my seat

Cons: Addis Ababa is chaos and not clean.

Cons: Old aircraft, rickety seats

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Cons: Food must be better

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Cons: They know better than me

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: The delay time was too much for no proper reason

Cons: Boarding from bus and no aero bridge

Pros: Cabin crew were great.

Cons: Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer

Cons: Seats recline too much making leg room more nonexistent than ever

Cons: Food was a little underwhelming for First Class.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Cons: KLM crew exceed our expectations

Pros: TV series “The Name of the Rose” that I really wanted to watch for some time

Cons: Water, water, water... I almost died from dehydration

Cons: Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone.

Pros: Comfortable seats, adequate legroom; clean aircraft, polite and professional crew.

Cons: Super crowded gate -- but that's more the CDG problem than Norwegian's one.

Pros: Cabin crew were great.

Cons: Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Excellent seat

Cons: They know better than me

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: Food was a little underwhelming for First Class.

Cons: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Pros: Service was excellent, amazing professional crew, vegetarian friendly pasta dinner option was delicious

Cons: Metal bars in the middle of the leg room space make stowing a small carry on under the seat in front of you impossible for all passengers in a row. Also awkward to place feet around. No direct air vents so I felt hot even wearing just a t shirt. Breakfast not as good

Pros: We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free

Cons: Nothing

Pros: Great food. Nice staff.

Cons: Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal.

Pros: Crew

Cons: More direction once crew knew the connecting flight would be lost, especially to minors

Cons: Food was a little underwhelming for First Class.

Cons: It’s an international flight. It is what it is!

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Cons: Old aircraft, rickety seats

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Cons: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Cons: Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!

Pros: Amazing crew and service! They are the best!!

Cons: Amazing crew and service! They are the best!!

Pros: Crew was amazing.

Cons: Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep.

Pros: The seats were very comfortable

Cons: The entertainment

Pros: Crew

Cons: More direction once crew knew the connecting flight would be lost, especially to minors

Pros: Crew

Cons: We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack

Cons: Food was a little underwhelming for First Class.

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Cons: Poorly organised meal service

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Crew was friendly and attentive. Piloting was on time and precise.

Cons: Space in economy seats is minimal and not comfortable for a 6' 190# guy like me.

Pros: The seats were very comfortable

Cons: The entertainment

Cons: Food is a joke

Cons: Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!