R8 097 Find Cheap Flights to Milan Linate Airport

Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing

A shout-out to the flight attendent, Lauren, who was the main person assisting me. She was amazing - perfect balance of bright, cheerful, engaging, yet formal

Worst airline in the world. They downgraded me from business class to economy with no compensation.

Great flight, last one out the air-conditioning was far to hot and the return it was to cold and then issued blankets. On the outward bowned the headset connector didn't work properly. You had intermittent sound from the audio socket.

It is an airline that has the service that used to be in the old times as a standard and now is rare. Very good.

I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.

5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.

I had great difficulty in switching flights. The airline said it was up to Kayak and Kayak said it was up to the airline! Incredibly frustrating!!!

As I have said it sucked, the ticket counter to have to find and pay for another airline to get home. Now I understand this happened over the weekend but they should have someone there to talk to us instead of throwing the regular crew under the bus.

Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.