2.0 MediocreJun 5 2021
Pros: It was awful!! NEVER recommend this agency. We arrived by 8:00 am as per the agreement. They were not open on time. They then declared THEY HAD NO CAR! They never said they were sorry, helped to find a solution or empathized. The associate and the manager just “walked away” I have never had such a horrible example of customer service.Cons: They could have worked on finding another vehicle for us. We were on time constraints and needed to leave that morning. We arranged everything in advance so as not to have issues. The nearest agency was a cab ride away. They were helpful, efficient, polite, respectful and pleasant!! Unfortunately we had to pay THREE times the price!
2.0 MediocreMay 22 2021
Pros: Thrifty did not have a vehicle available and did not help in finding another location with available cars. Blamed it on the third party supplierCons: They need to honor a pre-paid, or any other, advance reservation. I will never use them again and not sure about ever using a third party on-line booking site like Kayak, priceline, etc...
2.0 MediocreApr 30 2021
Pros: Nothing.Cons: I made the reservation days in advance and they didn't have a car. They said I could be wait listed for much later in the day. I went to talk with them the day prior to ensure that had a vehicle and they were closed during supposed open hours of operation. I had to alter my plans due to Thrifty not working with the third party reservation. I had not been contacted by Thrifty to say no car available.
6.0 GoodApr 24 2021
Pros: Staff was friendly.Cons: Even with a reservation, it took an hour to get the car.
2.0 MediocreMar 7 2021
Pros: Nothing. NEVER RECEIVED CARCons: KAYAK OVERBOOKED THE LOCATION BY 35 CARS. THERE WAS A FOUR DAY WAIT FROM MY SCHEDULED PICKUP TIME. Absolute trash, you guys at kayak.
4.4 OkayOct 22 2019
Pros: 1. The vehicle we ordered was not available. 2. The Vehicle was not full with fuel. 3. We needed to change the drop-off location and it would cost more than then entire week of rental.Cons: Change fees should not be more than an entire rental for one full week. Thrifty is stealing.
8.0 ExcellentAug 11 2019
Pros: Rental location was only 1 block away from our first hotel in Miami Beach, so that was great. We then used the car to drive to the Keys.Cons: Rental agent was very pushy about buying the toll road option.
6.4 GoodJun 19 2017
Cons: The employee arrived late, after the opening hour. We can't dropoff outside business hours ans there is no free parking on Miami beach, so we had to pay USD$19 for the parkijng (1 night) to bring back the car the morning after... Which makes the overall rental price much higher than expected.
8.8 ExcellentNov 27 2016
No major problems, would use againPros: Nice car, only 2000 miles on it. Price was very goodCons: Outgoing rental agency was slow and disorganized. Vehicle exterior was dirty and it only had 1/4 tank of fuel so I had to stop for fuel shortly after getting the car
2.0 MediocreNov 26 2016
Cons: Absolutely horrible. They didn't have a car for me even if bought I had a reservation. Made me go to the airport. Then wanted me to pay 350 for a Camry.