Guest reviews
Overall rating
8,5
Excellent
Based on 23 reviews
Cleanliness
8,7
Comfort
8,6
Pick-up/Drop-off
8,2
Value for money
8,6
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
4
3
1
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10,0
Pros: Rapid, no fee extra
review from
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4,4
Cons: I paid a lot extra for a convertible. However, when I arrived there was no convertible available and I had to take another car.
review from
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2,0
They had no cars!
Cons: We had a reservation. Avis even said they had our reservation. But they had no cars. So, yeah, that wasn't ver helpful.
review from
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8,0
Pros: Quickness
review from
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6,8
Pros: Easy of pickup/return
Cons: That it was not possible to drop off the car at the end of the rental. I had to keep the car overnight at my own expense.
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7,6
Bait and switch
Pros: Nothing good to say
Cons: The lady wanted to put us in a beatle. I ordered 5 passenger car with two bags. She wanted to make us pay $70 more for a similar car. I showed her what we ordered and insisted she upgrade us if she didn't have what we ordered. After threats to call Avis and complain she then was able to find a car and keep the original price. Not happy with how she handled herself or represented the company. Your staff needs to be retrained. I will question if I will use your company again because of how we were treated.
review from
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8,4
Cons: long wait to get car
review from
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10,0
Pros: I love everything.. we bought a 3 day rental for $50 on an economy size car and got there and was upgraded to. Kia Soul Crossover for no extra money.. what a value!
review from
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10,0
Amazing
Pros: Good customer service
Cons: Nothing lol
review from
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