Guest reviews
Overall rating
7,4
Good
Based on 3 901 reviews
Cleanliness
7,2
Comfort
7,3
Pickup/dropoff
6,3
Value for money
7,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10,0
Cons: Prompt quick and reliable service
review from
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9,6
Cons: I think the car rental place closing at 5 on Monday is ridiculous. Everything else was great.
review from
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2,0
Cons: My debit card was alittle damaged from the back that it wouldn’t swipe they didn’t NOT want to Type in my information and basically we’re no help. I had to walk up and down south beach with my bags looking for another car rental place.
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2,0
Pros: Nothing
Cons: Well at least you had to give me the possibility to rent the car.
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8,0
Pros: Easy process to pickup and drop-off.
Cons: I was given a midsize car instead of the full-size I had reserved.
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7,6
Pros: Location
Cons: Pick up
review from
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10,0
Cons: The garage the rentals are kept in was a little confusing to enter especially when you had to punch for a ticket. Otherwise it as great!
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2,0
Rip off
Cons: Obnoxious company Lied about hours of location Impossible to get in contact with Overcharge at desk for upgrade
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3,2
Cons: I was told at the Orlando airport counter that I could drop off the car at 530 Collins Ave as long as it was by the time I recorded my pick up which was 9:40. I asked him what time they closed and he said I was ok as long as I dropped it by that time. I got to the location, couldn’t even find where to park and notice it looked like it was closed. I was in the car so I asked someone on the sidewalk if they could tell what the sign said on the door. The hours where until 6:00 ad of course I was there to return it at 6:30. Way before I even had to! I tried calling, couldn’t get anyone. Waited several minutes on an alley smack in the middle of South Beach. My sister checked google for other locations while I was on my phone waiting to speak to someone. Found out I could go to 247 - 20 St at the beach and they were open until 8:30. Got there, difficult to identify, finally speaking to someone on a screen. Left car and key and she asked me if I wanted a printed copy of receipt or email. I said to email, she verdes the correct one and said the confirmation was on its way. This was two days ago and so far nothing received! Very dissatisfied with Hertz!!!
review from
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4,8
Primoz
Cons: The Hertz remote boot for check in was not running when I arrived, thus i lost more than 30 minuets of paid time.
review from
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5,6
No car
Pros: Although we made a reservation for 8am car was not at location until 10am.
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6,0
Car was fine. Pick up/drop off a nightmare
Pros: Good roomy car. Well priced.
Cons: Only one guy there and all being done manually. Prepaid to get out fast but still took 20 minutes. No offer of map or directions. Never told us about the toll plate surcharge. Wanted it returned to a location quite far away. I refused. Then when we did return it, no one from hertz there to check in vehicle.
review from
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10,0
Cons: Prompt quick and reliable service
review from
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9,6
Cons: I think the car rental place closing at 5 on Monday is ridiculous. Everything else was great.
review from
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10,0
Cons: The garage the rentals are kept in was a little confusing to enter especially when you had to punch for a ticket. Otherwise it as great!
review from
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2,0
Cons: My debit card was alittle damaged from the back that it wouldn’t swipe they didn’t NOT want to Type in my information and basically we’re no help. I had to walk up and down south beach with my bags looking for another car rental place.
review from
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2,0
Pros: Nothing
Cons: Well at least you had to give me the possibility to rent the car.
review from
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2,0
Rip off
Cons: Obnoxious company Lied about hours of location Impossible to get in contact with Overcharge at desk for upgrade
review from
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3,2
Cons: I was told at the Orlando airport counter that I could drop off the car at 530 Collins Ave as long as it was by the time I recorded my pick up which was 9:40. I asked him what time they closed and he said I was ok as long as I dropped it by that time. I got to the location, couldn’t even find where to park and notice it looked like it was closed. I was in the car so I asked someone on the sidewalk if they could tell what the sign said on the door. The hours where until 6:00 ad of course I was there to return it at 6:30. Way before I even had to! I tried calling, couldn’t get anyone. Waited several minutes on an alley smack in the middle of South Beach. My sister checked google for other locations while I was on my phone waiting to speak to someone. Found out I could go to 247 - 20 St at the beach and they were open until 8:30. Got there, difficult to identify, finally speaking to someone on a screen. Left car and key and she asked me if I wanted a printed copy of receipt or email. I said to email, she verdes the correct one and said the confirmation was on its way. This was two days ago and so far nothing received! Very dissatisfied with Hertz!!!
review from
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4,8
Primoz
Cons: The Hertz remote boot for check in was not running when I arrived, thus i lost more than 30 minuets of paid time.
review from
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5,6
No car
Pros: Although we made a reservation for 8am car was not at location until 10am.
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6,0
Car was fine. Pick up/drop off a nightmare
Pros: Good roomy car. Well priced.
Cons: Only one guy there and all being done manually. Prepaid to get out fast but still took 20 minutes. No offer of map or directions. Never told us about the toll plate surcharge. Wanted it returned to a location quite far away. I refused. Then when we did return it, no one from hertz there to check in vehicle.
review from
Where can I find Hertz hire cars in Miami Beach?
18190 Collins Avenue, Hertz car hire
Address
18190 Collins AvenuePhone
+1 305 466 1596FAQs about hiring a car from Hertz in Miami Beach
How many car hire locations does Hertz have in Miami Beach?
Hertz has 4 car hire locations in Miami Beach. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Miami Airport (MIA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Miami Airport (MIA)?
Yes