Guest reviews
Overall rating
8,9
Excellent
Based on 53 reviews
Cleanliness
9,1
Comfort
8,9
Pick-up/Drop-off
8,8
Value for money
8,6
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
13
5
1
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,2
Pros: Staff were friendly and efficient. Pick up and drop off were quick and easy.
Cons: The interior of the centre console wasn’t clean.
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10,0
Pros: From the time we arrived at the airport TIL the time we got the car.. they made the process so easy and affordable and reasonable ..
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6,8
Pros: Good car fair price
Cons: Drop off service at AUK airport was very poor
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2,0
Cons: American Company would not rent to American with his official temporary drivers license from State of Texas because my real one was taken in Miami. Even though I’m also a Hertz Gold Member and most car companies store digital versions of drivers license in their systems! I even had digital copy!
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10,0
Pros: Easy to return the car.
Cons: Waited for about 30 min for someone to check us in.
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6,8
Pros: Good cars
Cons: Unfriendly staff and service
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10,0
Pros: Easy rental, great location.
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8,0
Pros: Easy pickup
Cons: Drop-off was difficult for unfamiliar location. Fuel nearby was not accessible.
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10,0
Sweet and simple
Pros: All ran smoothly. Car was great and so simple to pick up and drop off
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10,0
Rent a car for vacation for sure!
Pros: This was a great experience! Great, clean car with all the room and amenities (usb plug and more) we needed. We were comfortable. The car made our vacation go so much smoother.
Cons: There was nothing that we did not like about the car rental.
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10,0
awesome!
Pros: friendly service, convenient, accommodating...exacrly what we expected :)
Cons: no issues
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10,0
5 day drive Auckland to Wellington Kia Sportage
Pros: Check in was great and easy. Able to load car and wait at airport to meet friends without reparking. Lot is only 100 yards from international terminal in Auckland. Kia Sportage drove great, plenty of room for 3 people plus luggage. Car had 37000 km on it which is nice because it wasn't brand new so didn't need to worry about small scratches. Drop off in Wellington was easy and fast as well.
Cons: Could be a little cheaper for a one way rental, but understandable.
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Where can I find Hertz hire cars in Auckland?
Top tips for hiring a car from Hertz in Auckland
- Intermediate car hires from Hertz in Auckland are around 68% cheaper than other car types, on average