Flight from USA to Dubai was comfortable. There is some serious miscommunication between the staff who does checkin and immigration staff in India. Air Suvidha rules are enforced here as a requirement by the Indian government and without it not allowed to board the flight. The Indian authorities don’t even bother to check it. Please update either side of aisle. Vegetarian food from Dubai to Bombay was not that great at all. It was cold and chewy. Dubai being a hub can provide better options. Staff is very good and took good care of passengers. Please appreciate their hard work.
Cons: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Cons: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Cons: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"
Pros: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Cons: "Ground staff in India gave me wrong info about baggage."
Cons: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Cons: "Swiss air returned my bagage damaged and there is no way to report it!"
Pros: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Professional courteous staff"
Cons: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"
Pros: "There were good entertainment options though I didn’t use them"
Cons: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Pros: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Cons: "Have no complaints."
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Service was great and the flight very smooth. Great flight!"
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Cons: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Pros: "Crew worked hard to keep to time and make passengers comfortable."
Cons: "Boarding gate crowded."
Cons: "Better choice of food such as prepacked salads etc not just sandwiches"
Pros: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Cons: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Pros: "Crew were very good"
Cons: "We had a delay caused by over filling of fuel"
Cons: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Pros: "Crew excellent as always on BA, boarding fine, usual hassle getting to seats with other passengers blocking aisle,but when you choose to sit at the rear and the plane loads the forward seats first it's to be expected. Seats were very comfortable (much better than Virgin Airbus 330) and plenty of legroom. Food was better than on previous flights and drinks service was good - shame they ran out of wine, Bacardi and gin towards the end of the flight though! Liked the automated bag drop at Gatwick, much quicker and plenary of staff in case there were any issues."
Cons: "In-flight entertainment poor. Not enough choice, screens have seen better days too. Virgin do this aspect much better."
Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."
Cons: "The seats they need to be refurbished I was sitting on the iron"
Short lay-overs and total flight times. Everything else could have been better.
Pros: "Leg space was great and bathrooms were wider than usual."
Cons: "The entertainment center was falling, the touch screen was not working well, and the movies were all very outdated. There was no USB charger."
Pros: "Punctuality of the flight and the pilots did an amazing job"
Cons: "There was not in flight entertainment few broken handsets, broken seats"
Cons: "Old plane with no entertainment. The flight was schedule for 7:10pm then changed to 8:20pm then changed again to 11:50pm."
Pros: "The flight was really cheap. Although you get what you pay for. My seat didn’t have entertainment working. This is not the first time that it happens and the crew only look at your face and say sorry. Doesn’t do anything about it."
Cons: "Entertainment working, better food, not allowing passengers with 3 big luggages as carry on."
Cons: "Planes need to be better maintained especially the in-flight entertainment."
Cons: "Nothing- dirty, old craft, your seat - someone is seating on your seat, and you need to find another seat"
Cons: "The plane delayed for more than 2h30min and explanation for it. I informed the crew I have diabetes and needed water/food. No answer, they attended me and heard my concerns when they were informed by a friend I was with "Hypoglycemia." I had vomit and a bad trip. I will think twice before doing it again!"
Pros: "Spacious ,new planes . Friendly crew . Great value for a relatively cheaper flight than other airlines ."
Cons: "Entertainment system lacked content , they should consider loading a greater variety even if it is older content . Food was decent but received some rock hard rolls and crossiants."
Pros: "The plane from Capetown to Luanda was a slightly older refurbished plane which meant more leg room which was really nice . The food was good and service friendly."
Cons: "The entertainment system had very limited preloaded content."