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Pros: "Flight was on time and crew was great"

Cons: "good short flight"

Pros: "Attendant was professional"
Cons: "It was okay"

Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."

Cons: "No entertainment available, and the BUQ departure lounge could be improved"

Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."

Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"

Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"

Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."

Pros: "Amazing crew, wonderful short flight and delicious snack. Could not be any better."
Cons: "Just continue the wonderful service."

Pros: "Everything was good"

Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."

Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."

Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."

Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."

Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."

Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Cons: "Nothing"

Pros: "Flight was on time. Efficient crew"

Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."

Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"

Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"

Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"

Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."

Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."

Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"

Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."

Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."

Pros: "the seats"
Cons: "Food was cold"

Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."

Cons: "Staff not so friendly"

Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"

Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."

Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."

Pros: "Everything was good - timely, service, check in, etc."

Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"

Pros: "Efficient on time no hassle"

Cons: "Cold food. SAA used to serve hot meals. What happened to that?"

Pros: "short, easy flight"

Cons: "Lost baggage. Sent to Jouburg instead. Second day at Cape Grace in dirty safari clothes. Still no bags."

Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."

Pros: "It all went as expected. Today, that is excellent"

Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."

Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."

Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"

Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"

Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"

Pros: "Quick check in"
Cons: "Quants needs to upgrade they are falling behind in th bussness class game quiet badly This is my third trip in 4 years from Sydney to JHB and the service, seating etc is the same Tiered plans tiered overall"

Pros: "Nothing"
Cons: "People were not the friendly except for the stewardess"

Pros: "Great time to arrive in Cape Town. Late Afternoon, head into Cape Town against the flow of traffic so it is an easy ride. Quick, convenient."
Cons: "It is an expensive flight"

Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"

Pros: "Excellent COVID protocol"

Cons: "More worried about profit than covid"

Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"

Pros: "Seat could be wider or a business class option would be welcome"

Pros: "Boarding was efficient"
Cons: "Improve leg room"

Cons: "service and punctuality all good"

Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"

Pros: "Great staff"
Cons: "No entertainment, but then you are a budget airline"

Pros: "Timely service is their main priority. Excellent"

Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Cons: "None"

Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."

Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."

Pros: "Take off and landing was smooth"

Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"

Pros: "Excellent COVID protocol"

Cons: "More worried about profit than covid"

Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"

Pros: "Seat could be wider or a business class option would be welcome"

Pros: "Boarding was efficient"
Cons: "Improve leg room"

Cons: "service and punctuality all good"

Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"

Pros: "Great staff"
Cons: "No entertainment, but then you are a budget airline"

Pros: "Timely service is their main priority. Excellent"

Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Cons: "None"

Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."

Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."

Pros: "Take off and landing was smooth"

Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"

Pros: "Excellent COVID protocol"

Cons: "More worried about profit than covid"

Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"

Pros: "Seat could be wider or a business class option would be welcome"

Pros: "Boarding was efficient"
Cons: "Improve leg room"

Cons: "service and punctuality all good"

Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"

Pros: "Great staff"
Cons: "No entertainment, but then you are a budget airline"

Pros: "Timely service is their main priority. Excellent"

Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Cons: "None"

Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."

Pros: "It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour."
Cons: "If only we were served drinks, but that's asking too much."

Pros: "Take off and landing was smooth"

Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"

Pros: "Excellent COVID protocol"

Cons: "More worried about profit than covid"

Pros: "Value for money."
Cons: "Boarding was interminable. Standing around waiting in the jetway"

Pros: "Seat could be wider or a business class option would be welcome"

Pros: "Boarding was efficient"
Cons: "Improve leg room"

Cons: "service and punctuality all good"

Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"

Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"

Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."

Pros: "Crew was friendly and everything was perfectly on time!"

Cons: "4 hs delay"

Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"

Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."

Pros: "Leg room fantastic"

Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."

Cons: "Direct flights to and from South Africa to USA not via Middle East"

Cons: "Very narrow seats"

Pros: "The crew, the food and the smooth journey."

Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"

Pros: "That the flight was on time."
Cons: "not applicable."

Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"

Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."

Cons: "Better business class seats"

Cons: "Delayed, twice!"

Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"

Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."

Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"

Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"

Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"

Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."

Cons: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."

Cons: "The service on the plane. And with the long 8 hour flight they gave great food service."

Pros: "Nothing"
Cons: "Incredibly poor customer service and their policy's are full of sneaky loop holes. Will NEVER fly with them again."

Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."

Pros: "Food was tasty"
Cons: "Was delayed"

Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."

Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."

Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."

Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."

Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"

Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."

Pros: "The crew of British airlines were nice"
Cons: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."

Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."

Pros: "Quality service."
Cons: "Vegetarian dinner of pasta was uninteresting. The Indian meal in the other direction was much better."

Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."

Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"

Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."

Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."

Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."

Pros: "Timely."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."

Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."

Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."

Pros: "Left on Time"
Cons: "Food costs money and not even water is free."

Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."

Cons: "It has been a week and British airways still hasn't delivered my suitcase."

Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."

Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."