Guest reviews
Overall rating
7,4
Good
Based on 3 868 reviews
Cleanliness
8,0
Comfort
7,8
Pickup/dropoff
7,1
Value for money
7,3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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customer service
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great experience
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5,2
Pros: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable
Cons: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable
review from
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3,6
Very dirty and smelly inside
Pros: Pickup and return was fast
Cons: The car was dirty inside and smelled really bad. I pointed it out at the pickup but was just brushed off. We had to leave and short on time, so I took the car anyways. It was not a pleasant drive though.
review from
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10,0
Car in Paris
Pros: It was easy and most were helpful at getting us going!
Cons: Not great signage to find the rental car location
review from
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10,0
Pros: Everything
Cons: Nothing
review from
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8,0
Smooth drop-off procedure
Pros: Helpful staff at the drop-off location.
Cons: All was fine with the service there
review from
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5,2
Cons: Drop off at cdg was closed even thought the hours on the doors said there were 2h left. There are no indications on what to do or where to go. After finally finding an open counter I had to walk all the way back to do the car inspection. How can you post the wrong hours and not put any signage insctructions is beyond me!
review from
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3,2
Pros: not too far from pick-up point
Cons: Hertz rep claimed a scratch on my bumper was made by me; was on rear bumper -- I can g-tee I did not back into anything but can't g-tee that I was not hit by another car. I showed the rep the photo of the scratch as one of many, but he didn't think it was the same scratch and is trying to charge me 99 euros for a minor scratch that I didn't make. I am Disappointed in Hertz, in their business model, and in the rep at CDG.
review from
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6,0
Finding Hertz return location in Orly
Pros: - Didn't take much time to drop off the car. We pulled the car over to the queue. The rental agent came to us in a minute, inspected the car, and said we were all done. He also showed us how to reach Terminal Sud, which we were flying out of. - Friendly behavior and helpful.
Cons: - Better signage at the airport would have helped me find the rental location faster. The roads branched off and off and it wasn't easy to figure out which one would get me to Hertz drop-off.
review from
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4,0
Costed more than quoted
Pros: It was there when we went to pick it up and the type of vehicle was what we expected.
Cons: Even though we had clearly marked on our itinerary that we were going one way, we were charged an extra 400e that was not accounted for in our booking.
review from
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2,0
DIDNT HAVE CAR!! We could not get a vehicle!!!
Cons: This location looked very sketchy in a bad area of Paris! We walked inside and it was essentially a gas station with a Hertz sticker in the window! The gas station attendant didn’t speak any English and was very rude to us. He was dismissive and completely unhelpful when we gave him our booking confirmation paperwork he replied in a low muttered tone in French that there was no reservation for us and that his colleague would be back at 9 (thankfully there was a gas station customer there for us who could translate). He didn’t want to help us at all and just kept telling us we had to wait until 9 (one hour later). We got there when the location opened at 8am. Now, this was a business trip for me and we had an important meeting to get to and I can’t tell you the stress it caused not having help OR THE CAR! We had the confirmation, why wasn’t the car there? Or, why couldn’t we rent literally any other car?! We realized there was no Hertz representative on site and who knows how long it might have been had we waited. I honestly didn’t want my personal information or credit card being swiped there at this point. Thankfully there was an Avis location 8 minutes walk down the road that got us into a vehicle quickly! THANK YOU AVIS! I will never use kayak to book a rental car again, or Hertz for that matter! TERRIBLE. Shut this location down!!!!
review from
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6,4
Car not as advertised...
Pros: Clean car and easy pick up.
Cons: Kayak stated an Opal Vivaro or similar which is passenger van. Our car from Hertz was a small Ford C Max, which is in a whole different class. Taking the similar aside, Hertz stated the vehicle seated 7 plus luggage. If you consider one small handbag luggage, then sure it fits luggage. Slightly dissppaointed and had to re arrange travels due to the other than “similar” Car.
review from
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2,0
Cons: We got in late on flight, they gave our car away. Made us pay for days not used and charged for an upgrade we didn't want. Never again.
review from
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5,2
Pros: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable
Cons: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable
review from
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3,6
Very dirty and smelly inside
Pros: Pickup and return was fast
Cons: The car was dirty inside and smelled really bad. I pointed it out at the pickup but was just brushed off. We had to leave and short on time, so I took the car anyways. It was not a pleasant drive though.
review from
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5,2
Cons: Drop off at cdg was closed even thought the hours on the doors said there were 2h left. There are no indications on what to do or where to go. After finally finding an open counter I had to walk all the way back to do the car inspection. How can you post the wrong hours and not put any signage insctructions is beyond me!
review from
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3,2
Pros: not too far from pick-up point
Cons: Hertz rep claimed a scratch on my bumper was made by me; was on rear bumper -- I can g-tee I did not back into anything but can't g-tee that I was not hit by another car. I showed the rep the photo of the scratch as one of many, but he didn't think it was the same scratch and is trying to charge me 99 euros for a minor scratch that I didn't make. I am Disappointed in Hertz, in their business model, and in the rep at CDG.
review from
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6,0
Finding Hertz return location in Orly
Pros: - Didn't take much time to drop off the car. We pulled the car over to the queue. The rental agent came to us in a minute, inspected the car, and said we were all done. He also showed us how to reach Terminal Sud, which we were flying out of. - Friendly behavior and helpful.
Cons: - Better signage at the airport would have helped me find the rental location faster. The roads branched off and off and it wasn't easy to figure out which one would get me to Hertz drop-off.
review from
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4,0
Costed more than quoted
Pros: It was there when we went to pick it up and the type of vehicle was what we expected.
Cons: Even though we had clearly marked on our itinerary that we were going one way, we were charged an extra 400e that was not accounted for in our booking.
review from
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2,0
DIDNT HAVE CAR!! We could not get a vehicle!!!
Cons: This location looked very sketchy in a bad area of Paris! We walked inside and it was essentially a gas station with a Hertz sticker in the window! The gas station attendant didn’t speak any English and was very rude to us. He was dismissive and completely unhelpful when we gave him our booking confirmation paperwork he replied in a low muttered tone in French that there was no reservation for us and that his colleague would be back at 9 (thankfully there was a gas station customer there for us who could translate). He didn’t want to help us at all and just kept telling us we had to wait until 9 (one hour later). We got there when the location opened at 8am. Now, this was a business trip for me and we had an important meeting to get to and I can’t tell you the stress it caused not having help OR THE CAR! We had the confirmation, why wasn’t the car there? Or, why couldn’t we rent literally any other car?! We realized there was no Hertz representative on site and who knows how long it might have been had we waited. I honestly didn’t want my personal information or credit card being swiped there at this point. Thankfully there was an Avis location 8 minutes walk down the road that got us into a vehicle quickly! THANK YOU AVIS! I will never use kayak to book a rental car again, or Hertz for that matter! TERRIBLE. Shut this location down!!!!
review from
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6,4
Car not as advertised...
Pros: Clean car and easy pick up.
Cons: Kayak stated an Opal Vivaro or similar which is passenger van. Our car from Hertz was a small Ford C Max, which is in a whole different class. Taking the similar aside, Hertz stated the vehicle seated 7 plus luggage. If you consider one small handbag luggage, then sure it fits luggage. Slightly dissppaointed and had to re arrange travels due to the other than “similar” Car.
review from
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2,0
Cons: We got in late on flight, they gave our car away. Made us pay for days not used and charged for an upgrade we didn't want. Never again.
review from
Where can I find Hertz hire cars in Paris?
27 Place St Ferdinand, Hertz car hire
Address
27 Place St FerdinandPhone
+33 1 45 74 97 39FAQs about hiring a car from Hertz in Paris
What is the most popular car hire from Hertz in Paris?
Compact (Ford Focus Wagon or similar) is the most frequently booked car hire type from Hertz in Paris.
How many car hire locations does Hertz have in Paris?
Hertz has 18 car hire locations in Paris. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Charles de Gaulle Airport (CDG)?
Yes
Does Hertz offer shuttle or airport pick-up services from Charles de Gaulle Airport (CDG)?
Yes
Does Hertz have a car hire location at the airport: Orly Airport (ORY)?
Yes
Does Hertz offer shuttle or airport pick-up services from Orly Airport (ORY)?
Yes
Does Hertz have a car hire location at the airport: Beauvais-Tille Airport (BVA)?
No (according to our data)
Does Hertz offer shuttle or airport pick-up services from Beauvais-Tille Airport (BVA)?
Yes