Pros:Pleasant customer service agent The rental company loaned us two coolers for use during van rental period without charging for them
Cons:One of the seatbelts in the front row of the van was not working and self released a number of times, putting the passenger at risk. By the time we noticed it was a repeating failure, we were too far away from the rental company to return to exchange for a safer van. We were able to rearrange seating to ensure all our passengers safety.