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Book Europcar car hire

Driver's age: 25-65
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Europcar customer reviews

6,2
Okay4 186 verified ratings
Pros +
  • "Excellent staff, support and service." (in 101 reviews)
Cons -
  • Worst rental experience of my life. (in 28 reviews)
  • I would never rent a car from there again. (in 22 reviews)
  • The customer service lines should be in English if serving English speaking countries. (in 16 reviews)
Show reviews that mention
Traveller rating:
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A
2,0 Poor
Didn’t realize it was an electric car - asked to pay to switch to a hybrid or gas’s due to planned long drive. Staff member refused & was rude. Didn’t try to understand & kept speaking in French even though I asked for English. Gave small electric car with NO charging cord & the charging port on the car didn’t match any of the charging ports available on the road or in the town we visited. We spent more time looking for & staying at a charging station than we did being able to do our planned tours of the area. Agent didn’t explain return process for an early morning return & I circled the airport twice before figuring it out.
A
2,0 Poor
Regarding this it was a deeply disappointing and upsetting experience when collecting my rental vehicle. Upon arrival at the counter, I was pressured into purchasing additional products and coverages that I did not request, agree to, or need. I was told these items were mandatory and that the insurance I already held through Expedia “wasn’t valid” and that I should “contact Expedia” instead. This information was misleading and felt deliberately manipulative. I was also charged for services I did not use, including being made to sign for items such as a bus transfer that I never took, yet was still billed for. The counter agent’s behaviour was unprofessional and unacceptable (sanoe). She was rude, dismissive, and gave me an ultimatum: either pay the added charges and hurry up as she can’t waste her time with me as customer waiting or leave without a vehicle and with no refund. This felt coercive and left me with no genuine choice. This experience not only resulted in unauthorised charges, but also ruined the start of my holiday. I believe I was misled, upsold without consent, and effectively defrauded.
A
8,0 Very Good
Do not buy an international insurance. Europcar in Ecuador will make you buy their insurance even if you use another insurance. Save the money and buy their insurance when you pick up the car.
A
2,0 Poor
- Very very very old car, dents and scratches everywhere (could not even write them on paper). - After 15 km front tire was loosing air, Kept pumping it up. - Car not clean outside and inside (old, thus....) - 3 Weeks after returning the car (all fine) still waiting for deposit to be released, although they state that they have ordered the bank to do so. It does NOT have to take that long! Ridiculous! - Never Europecar again!
L
4,0 Mediocre
Got extra fees added at the airport, €50 extra a day
J
2,0 Poor
I booked this company specifically because it was listed as “Terminal” pick up. I showed up at the counter, and they told me there would be a ~600AUD additional charge to pick up at the Terminal. Otherwise I had to get a shuttle bus to the off-Terminal site. I was travelling with my wife, large bike box, 3 suitcases and we booked the Terminal pick up so we didn’t have to worry about anything fitting or not fitting in the shuttle van. Had to waste at least 2 hours waiting for the shuttle and driving to the pick up for the pickup and return. The price we paid reflected Terminal pick up/drop off. Customer service lady clearly skipped customer service onboarding and had the attitude of “not my problem” even when I showed the Kayak confirmation email said Terminal. Because her system said a different location, of course she was right and the customer was wrong. Would not book again. I still don’t understand how in 2025 the car rental industry is still a mess and usually a terrible experience.
A
4,0 Mediocre
Gave me the car without a full tank, but charged for returning it with the same level.
P
8,0 Very Good
Long line for pick up. For some reason the process seemed overly complex.
A
2,0 Poor
When picking up the price of the rental skyrocketed to nearly 3 times what was booked. The car would not connect to the phone, they tried to add a Bluetooth dongle but that only worked for 3 blocks. Corded didn’t work. Navigated by holding the phone not great when driving on a new side of the road. Felt like a bait and switch. Would never rent from them again.
A
4,0 Mediocre
Customer communication needs to be more polite not straightforward not impolite. Gental man at the counter was great and helpful.

How other car hire agencies scored

Europcar car hire prices in South Africa

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Small car
Small
M
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Medium car
Medium
M
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Large car
Large
M
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Luxury car
Luxury
M
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Van car
Van
M
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SUV car
SUV
M
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Commercial car
Commercial
M
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Pickup truck car
Pickup truck
M
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Where can I find Europcar car hire?

Address

Shop L6a, Twilight Road, Lonehill

Hours

Phone

+27 11 548 9720

Address

N1 Highway & Malibongwe Drive

Hours

Phone

+27 11 699 0550

Address

100 Rivonia Drive

Hours

Phone

+27 11 666 8340

Address

7 Olympia Street

Hours

Address

215 Voortrekker Road

Hours

Phone

+27 11 954 6742

Address

Main Terminal Building

Hours

Phone

+27 11 548 9000

Address

Eskom Transport Division

Hours

Phone

+27 118 002 910

Address

17 Melle Street

Hours

Phone

+27 11 403 2679

Address

Or Tambo International Airport

Hours

Phone

+27 11 390 3909
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Good to know

Most popular city

Most popular car type

Average price

Good deal

Johannesburg
Small
R31/day
R18/day

Top tips for hiring a car from Europcar

  • 25% of our users found car hire from Europcar for R27 or less
  • Book your car hire from Europcar at least 12 weeks before your trip in order to get a below-average price.
  • Small car hire from Europcar is around 74% cheaper than other car types, on average.

FAQs about hiring a car from Europcar

  • How much does it cost to hire a car from Europcar?

    On average a car hire from Europcar costs R936 per day.

  • What is the most popular car hire from Europcar?

    Economy (Seat Ibiza or similar) is the most frequently booked car hire type from Europcar.

  • How many car hire locations does Europcar have?

    Europcar has 4 887 hire locations worldwide. Take a look at our Europcar hire location map to find the best car hire near you.

  • Which countries does Europcar have car hire locations in?

    Albania, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Canada, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guatemala, Guernsey, Guyana, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lesotho, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Lucia, Saint Martin, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia and Zimbabwe

  • How much does it cost to hire a car from Europcar for a week?

    On average a car hire from Europcar costs R6 551 per week (R936 per day).

  • How much does it cost to hire a car from Europcar long term for a month?

    On average a car hire from Europcar costs R28 077 per month (R936 per day).

Everything you need to know for your Europcar car hire