Guest reviews
Overall rating
7,2
Good
Based on 5 379 reviews
Cleanliness
7,2
Comfort
7,1
Pick-up/Drop-off
6,2
Value for money
6,7
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
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car was great
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great experience
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8,8
Pros: Rosemary at the LAX location was amazing! She was incredibly helpful and friendly.
Cons: The drop-off experience could have been better. I returned the car to the Long Beach Ocean Blvd. location. The staff there were not as accommodating and it was not clear that I had to return the car to the lower level of the parking garage of the hotel. This is not convenient at all. It would have been helpful if Hertz would have had an employee to take the vehicle into the garage for me.
review from
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10,0
Pros: Great, friendly staff. Easy pick up and drop off!
review from
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10,0
Pros: The staff was very friendly. They gave me several options for rental cars and even redid my reservation to give me the best price. The drop off was easy and the person who handled it was very professional and helpful.
review from
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2,0
Pros: Nothing to like
Cons: Unhelpful staff. Despite reservation, there were no cars. Staff did not try to correct situation and did not assist in helping cancel reservation so I wouldn’t be charged.
review from
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9,2
Pros: Staff was friendly and really helpful.
Cons: Cleanliness of the car itself.
review from
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7,2
Pros: Staff was not terrible but not excellent there seems to be missing the, "make the guest feel welcome."
Cons: Getting the car I reserved
review from
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2,8
Pros: They were friendly at the pick up point but not over the phone .
Cons: They need more car in stock. They need to clean the cars and also they need to provide cars with full tank of gas. Last but not least they should provide the car they showed at the time of reservation instead of offering upgrade where customer jas to pay way more than their reservation price.
review from
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4,0
Cons: When somebody asks to pickup a car from an airport to a city theyve never been to they shouldn't be bamboozled by a car rental agency and provided a pickup and drop off 25 miles from the airport. Which is what your website did.
review from
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6,4
Pros: Staff was not very helpful and wasn’t very friendly. The pick up process was inefficient and took a long time. They answered my questions with irritation. The service was also slow. It took maybe 45 minutes to an hour for me to actually get the car, though I was the only person in line.
Cons: Improvement of customer service. The people there seemed to hate their job and gave a bit of attitude when answering questions. Everyone hates their job at some point, but you still have to do it well.
review from
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2,0
Cons: When searching I put in LAX. My rental car when I got there was not at LAX but 45 min away. Had to rent one at Hertz at the airport and just throw away the money I prepaid here. Terrible.
review from
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2,0
Pros: Nothing
Cons: I flew into burbank, and thought this Hertz was the one operating at the airport. The hertz I had paid for was in East LA however, and the lady at the counter at the airport wouldn't transfer my prepaid rental. I was charged the full price and wasn't able to pick it up. I won't use Hertz or Kayak
review from
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6,4
Cons: First car was really dirty. They replaced it with a newer car but that took more time.
review from
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8,8
Pros: Rosemary at the LAX location was amazing! She was incredibly helpful and friendly.
Cons: The drop-off experience could have been better. I returned the car to the Long Beach Ocean Blvd. location. The staff there were not as accommodating and it was not clear that I had to return the car to the lower level of the parking garage of the hotel. This is not convenient at all. It would have been helpful if Hertz would have had an employee to take the vehicle into the garage for me.
review from
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10,0
Pros: Great, friendly staff. Easy pick up and drop off!
review from
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10,0
Pros: The staff was very friendly. They gave me several options for rental cars and even redid my reservation to give me the best price. The drop off was easy and the person who handled it was very professional and helpful.
review from
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9,2
Pros: Staff was friendly and really helpful.
Cons: Cleanliness of the car itself.
review from
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2,0
Pros: Nothing to like
Cons: Unhelpful staff. Despite reservation, there were no cars. Staff did not try to correct situation and did not assist in helping cancel reservation so I wouldn’t be charged.
review from
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2,8
Pros: They were friendly at the pick up point but not over the phone .
Cons: They need more car in stock. They need to clean the cars and also they need to provide cars with full tank of gas. Last but not least they should provide the car they showed at the time of reservation instead of offering upgrade where customer jas to pay way more than their reservation price.
review from
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4,0
Cons: When somebody asks to pickup a car from an airport to a city theyve never been to they shouldn't be bamboozled by a car rental agency and provided a pickup and drop off 25 miles from the airport. Which is what your website did.
review from
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6,4
Pros: Staff was not very helpful and wasn’t very friendly. The pick up process was inefficient and took a long time. They answered my questions with irritation. The service was also slow. It took maybe 45 minutes to an hour for me to actually get the car, though I was the only person in line.
Cons: Improvement of customer service. The people there seemed to hate their job and gave a bit of attitude when answering questions. Everyone hates their job at some point, but you still have to do it well.
review from
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2,0
Cons: When searching I put in LAX. My rental car when I got there was not at LAX but 45 min away. Had to rent one at Hertz at the airport and just throw away the money I prepaid here. Terrible.
review from
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2,0
Pros: Nothing
Cons: I flew into burbank, and thought this Hertz was the one operating at the airport. The hertz I had paid for was in East LA however, and the lady at the counter at the airport wouldn't transfer my prepaid rental. I was charged the full price and wasn't able to pick it up. I won't use Hertz or Kayak
review from
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6,4
Cons: First car was really dirty. They replaced it with a newer car but that took more time.
review from
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Where can I find Hertz hire cars in Los Angeles?
9000 Airport Blvd, Hertz car hire
Address
9000 Airport BlvdPhone
+1 310 568 5100FAQs about hiring a car from Hertz in Los Angeles
What is the most popular car hire from Hertz in Los Angeles?
Intermediate (Toyota Corolla or similar) is the most frequently booked car hire type from Hertz in Los Angeles.
How many car hire locations does Hertz have in Los Angeles?
Hertz has 26 car hire locations in Los Angeles. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes
