Book Hertz hire cars in Los Angeles

Reviews for Hertz in Los Angeles

Recent reviews

Traveller rating

Excellent

297

Good

150

Okay

144

Mediocre

338

Poor

33

Find reviews that mention:

pick up the carfriendly staff

car was cleancustomer service

car availablegreat experience

rented a carnever rent

wrong locationcredit card

location was closedcar was dirty

pick up and drop

4.0

I would have liked Clear instructions on how to pick up the car, better service over the phone for the front desk. After the somewhat difficult process it was smoothReviewed Sep 25 2022

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2.0

They didn’t have any cars! And we took a Lyft all the way there. It was 20 min from the airport and then they didn’t have a car for us and we had to pay for a Lyft all the way back to a different agencyReviewed Sep 22 2022

review from

6.0

I got to the office inside the Marriott LAX around noon. Not sure if it was a little before or after. I was behind one customer who they were helping. After waiting 10 minutes while they finished renting tothe customer ahead of me, they said sorry, when we are done with him they are going to lunch, come back in an hour. I was the only other one there and they let me wait until they were done with him before telling me then promptly closing the security window in my face to go to lunch. I understand people need lunch but they could have either let me know sooner or taken the 10 minutes to let me get my car. When I came back after 50 minutes someone else was waiting at the closed window. They waited on him before me. Not too cool.Reviewed Sep 21 2022

review from

4.0

i was over charged (dont know why) and havent got back my depositReviewed Sep 20 2022

review from

2.0

Car was not at the main Hertz location. Had to walk to the Hilton from Hertz main site. Was told it was a 5 minute walk which was actually 20 minutes. Car stunk like cigarettes and the fuel was low - only 15 mile range so barely made it to the gas station. Overall a terrible experience.Reviewed Sep 19 2022

review from

10.0

Super easy - just make sure you go to the right hertz location. That was my fault not theirs.Reviewed Sep 18 2022

review from

2.0

Was able to make a reservation for a car, took an Uber 20+ minutes to location, to wait 15 minutes while a gentleman just talked on the phone. To then be told "we don't have any cars". How can I make a reservation when you don't have any cars?Reviewed Sep 18 2022

review from

2.0

My name is Julien Philippon Rental record# 819825580 I rent a car from 08/23/22 until 09/15/22 with hertz I really want to complain about my experience with hertz: -first I booked the car on the 08/23/22 at 12h, when I arrived, the office was closed (lunchtime break) I have to wait for more than 1h.... -the guy at the office (Jeff) was really not nice and don't really answer my question and seems to not care about what I was talking... -then I get the car without checking with hertz company, they wasn't any rear shelf on the back of the car, and gasoline was less than 1/4 -last but the worst when I open the engine they wasn't anymore cooler liquid and it was really hot they could have been damage, so I have to buy liquid coolerReviewed Sep 16 2022

review from

8.0

Usually there is nothing great about car rental companies.....but the big 5 are usually a safe bet. I'd rather pay more and rent from the big brands than take a chance with the smaller companies.Reviewed Sep 16 2022

review from

6.0

The Hertz shuttle from LAX takes you only to the main HERTZ office, but not to the HERTZ on the Hilton Hotel. I was able to get the car from this office, but it took a while to figure out that my reservation was made for the Hilton Hertz. And then. To return the car there are NO signs indicating where to park the car.Reviewed Sep 11 2022

review from

6.0

Confusion that it was not the airport hertz shuttle but instead the hilton shuttle caused me to haul my liggage on 3 shuttles. Hilton parking garage is difficult but agent and car were good.Reviewed Sep 10 2022

review from

2.0

Counter was closed eve though my pick up was at 4. The Rams were playing and traffic was terrible. Was 10 min late and counter closed never notified me and to top it off had to Uber to a 24/7. At least that location lives to its reputationReviewed Sep 10 2022

review from

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• How many car hire locations does Hertz have in Los Angeles?

  Hertz has 29 hire locations in Los Angeles. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes