Guest reviews
Overall rating
7,2
Good
Based on 5 335 reviews
Cleanliness
7,2
Comfort
7,1
Pickup/dropoff
6,2
Value for money
6,7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2,0
Pros: The staff saved us from the nightmare that Kayak set up. They knowingly deceive customers by making them believe they are renting at LAX and we were instead in Van Nuys. This happens several times a day and staff is very upset because they feel it is a bad reflection on Hertz. Cannot get $ back.
Cons: Hertz staff kindly worked with us and saved the mess Kayak created. Hertz - you need to remove your company from this Kayak website - ask your wonderful staff!
review from
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10,0
Pros: The vehicle was clean and was in good condition when I pick the car up, I drove the car 2000 miles and was very happy with no problems. Excellent gas mileage.
Cons: I had a reservation to rent car and had to wait for a while .
review from
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10,0
Pros: Pick your own car option within grade. Car was clean and ready to go.
Cons: It took 1/2 hour wait in line to to get to the counter.
review from
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5,6
Pros: The GMC Yukon was extremely comfortable.
Cons: The Hertz I picked it up at was horrible. They’re customer service skills are poor. The vehicle was extremely dirty and gross, had to clean it myself before my trip. It wasn’t ready at pick up had to wait 30 minutes for them to retrieve the vehicle and put fuel in it.
review from
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7,6
Cons: Hertz did not allow me to make reservation changes due to prebooking via kayak. I wanted to change the drop off location, but they did not allow it.
review from
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7,2
Pros: Car was clean and serviceable.
Cons: There were no cars in my class at check-out, so I was bumped up. Check in was very chaotic, and I was never able to get a hard copy of my bill. I was told it would be emailed, but it has not arrived.
review from
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10,0
Cons: Very few staff, long cues.
review from
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6,4
Pros: The price was excellent
Cons: When I picked up the car, the agent refused to inspect car .He Claimed pictures of scrapes and dents of car would be emailed to me. Which never happened. He was very dismissive. I found out after dropping off car he need to inspect rental.
review from
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2,0
Cons: For one don’t book without a credit card. They don’t have what was booked when you arrive. Expect no actual hope or options. Never gonna book with hertz again.
review from
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5,2
Pros: No complaints about actual vehicle - clean and looked the part.
Cons: Poor, disinterested service. Had to change day of pickup, so phoned Hertz in advance and arranged. No record of this at pickup. Hour plus wait for car. Told tank of gas on them as way of apology - not processed and charged at other end. Portable wifi waste of time - didnt work. No refund offered.
review from
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2,0
Cons: I received a call the evening before pickup telling me that there were no cars available for me to use. I am still waiting on a refund. Can you help me with this?
review from
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5,2
Pros: The car was rented with a 12 noon return time. This Hertz location closes at 12 noon. Luckily I returned it early. If that isn't bullshit I'm not sure what is!
Cons: The staff at this Hertz location are flaky and unprofessional and I am dealing with a claim on the car as the guy who rented me the car did not do his due diligence in looking over the rental; there was a hairline crack in the windshield that grew over the course of my time with the car.
review from
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10,0
Pros: The vehicle was clean and was in good condition when I pick the car up, I drove the car 2000 miles and was very happy with no problems. Excellent gas mileage.
Cons: I had a reservation to rent car and had to wait for a while .
review from
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10,0
Pros: Pick your own car option within grade. Car was clean and ready to go.
Cons: It took 1/2 hour wait in line to to get to the counter.
review from
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10,0
Cons: Very few staff, long cues.
review from
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7,6
Cons: Hertz did not allow me to make reservation changes due to prebooking via kayak. I wanted to change the drop off location, but they did not allow it.
review from
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7,2
Pros: Car was clean and serviceable.
Cons: There were no cars in my class at check-out, so I was bumped up. Check in was very chaotic, and I was never able to get a hard copy of my bill. I was told it would be emailed, but it has not arrived.
review from
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2,0
Pros: The staff saved us from the nightmare that Kayak set up. They knowingly deceive customers by making them believe they are renting at LAX and we were instead in Van Nuys. This happens several times a day and staff is very upset because they feel it is a bad reflection on Hertz. Cannot get $ back.
Cons: Hertz staff kindly worked with us and saved the mess Kayak created. Hertz - you need to remove your company from this Kayak website - ask your wonderful staff!
review from
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5,6
Pros: The GMC Yukon was extremely comfortable.
Cons: The Hertz I picked it up at was horrible. They’re customer service skills are poor. The vehicle was extremely dirty and gross, had to clean it myself before my trip. It wasn’t ready at pick up had to wait 30 minutes for them to retrieve the vehicle and put fuel in it.
review from
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6,4
Pros: The price was excellent
Cons: When I picked up the car, the agent refused to inspect car .He Claimed pictures of scrapes and dents of car would be emailed to me. Which never happened. He was very dismissive. I found out after dropping off car he need to inspect rental.
review from
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2,0
Cons: For one don’t book without a credit card. They don’t have what was booked when you arrive. Expect no actual hope or options. Never gonna book with hertz again.
review from
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5,2
Pros: No complaints about actual vehicle - clean and looked the part.
Cons: Poor, disinterested service. Had to change day of pickup, so phoned Hertz in advance and arranged. No record of this at pickup. Hour plus wait for car. Told tank of gas on them as way of apology - not processed and charged at other end. Portable wifi waste of time - didnt work. No refund offered.
review from
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2,0
Cons: I received a call the evening before pickup telling me that there were no cars available for me to use. I am still waiting on a refund. Can you help me with this?
review from
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5,2
Pros: The car was rented with a 12 noon return time. This Hertz location closes at 12 noon. Luckily I returned it early. If that isn't bullshit I'm not sure what is!
Cons: The staff at this Hertz location are flaky and unprofessional and I am dealing with a claim on the car as the guy who rented me the car did not do his due diligence in looking over the rental; there was a hairline crack in the windshield that grew over the course of my time with the car.
review from
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Where can I find Hertz hire cars in Los Angeles?
9000 Airport Blvd, Hertz car hire
Address
9000 Airport BlvdPhone
+1 310 568 5100Top tips for hiring a car from Hertz in Los Angeles
- Economy car hires from Hertz in Los Angeles are around 43% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Los Angeles
What is the most popular car hire from Hertz in Los Angeles?
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Los Angeles.
How many car hire locations does Hertz have in Los Angeles?
Hertz has 25 car hire locations in Los Angeles. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes