Car hire at Long Beach Municipal Airport

Pros: The car was clean and comfortable.

Cons: The service could not have been worse. We waited over an hour before we had someone finally pick up the phone and send an airport van. On our return flight, we turned our car in at the appointed 4:00 time to find a note on the desk that said “please place the keys in the Dropbox. We had expected to get a ride to the airport, but that was not to be. We walked 20 minutes or so to the airport and barely made our flight. The communication with your renters needs some work.

Pros: Nothing. Very unprofessional.

Cons: Sat and waited for an hour at the airport and the shuttle never showed up. Called 3 times, never answered. Took a $10 Uber to the office, and two young unprofessional girls were there. “I was at lunch”. After we took the car and got to the hotel, they call us and told us they left keys in our car so they came and met us and switched us cars. What a joke. The replacement car was a crappy, smoke smelling Kia Soul, nothing like the commercial with the hamsters. I had never seen a rental car in such bad condition.

Pros: Typically it is the lowest. For a reason. Even then I would not recommend renting from here.

Cons: The staff is untrained, unprofessional and many give you the attitude that they will probably steal your information. The prove of having insurance. In mist car rental agencies you just tell them the name is the insurance here you have to have a policy # and fill it out. Or they fir e you to buy insurance! Wtf!!! I’m getting the impression they are hiring the bottom feeders of tre employees with fishy background. All care more in their cell phone than try to help you to rent and leave the facility. I had a reservation d as Nd had to rebook at the car agency nearby. What a completely ware of time.

Cons: Stop cheeting people with the small print ,getting customers offering unlimited miles

Pros: Staff was helpful and professional.

Cons: The car was beat up, dirty on the exterior and had damage to the front, dings and dents, and windshield wipers that need to be replaced, making driving uncomfortable and dangerous.

Pros: Price was okay.

Cons: Service, car, cleanliness, vehicle performance, everything. It was a bad experience. Took a long time to pick up. Car had dents, missing panels, unclean, etc.

Pros: Absolutely the WORST. I will never use Ace again. The receptionist was rude and behaved as if we were interrupting her phone conversation.

Cons: What in the world does unlimited mileage mean? This is false and misleading and a waste of our time. We went back to the airport and rented from Avis. Don't rent from Ace!

Cons: They over charge people.

Pros: Got a car that I ordered.

Cons: Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.

Customer service sucks

Cons: Lied about sending shuttle to pick me up.

Not impressed.

Pros: The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.

Cons: The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.

Ace rental car

Pros: price

Cons: had to wait 45 minutes for pickup, no one at the counter.

Not happy

Cons: I didn't like that the price online was $188.00 , but when I got to Allied it was $274.00 plus a $200.00 deposit. Nothing was mentioned about a deposit when I ordered the car online. Even when I returned the car, the girl couldn't figure out why I was charged for a extra day. However, she charged me. I will not recommend Kayak or Allied Rent a Car to anyone. My clue should have been not to rent when I saw the cracked windshield and dents in van. Very dissatisfied.

Cons: In the end you are to expensive....I will not use you again

Cons: The Ace car company service is terrible.

Filthy Car

Pros: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.

Cons: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.

Take a pass on this

Pros: Friendly service

Cons: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.

Filthy interior. Blatant lies

Pros: The pickup experience and gals at the front desk were nice.

Cons: The filthyness of the vehicle. Seats were a mess. Crusty residue on the steering wheel. Smelled like smoke.

Cons: got a call the day before saying the car was not available. All they could provide is a lower model without any credit. cancelled the order and needed to re-rent with another company for $150 more.

What a ripoff!

Cons: When I arrived to pick up the van, ACE did not want to honor my contract and tried to insist on a "minimum 3-day rental". I was told that I could not use a debit card without renting for atleast 3 days, and that I would be charged an additional fee everyday unless I used a credit card.

Pros: Nothing

Cons: It was a way from the airport and it was very dhsdy

Not very clean

Pros: Liked the customer service and kindness of workers

Cons: There was a huge spider web and the car was full of ants

Pros: N/A

Cons: Out of the way place, no instructions or clear directions to location, customer service and attitude was horrible

Good service bad car

Pros: The associates were kind, and helpful

Cons: My 2003 hyundia accent had more features than this car. I know I signed up for economy, but i didn't realize it would only have one key hole, no electric windows, no power locks. Just wish that was more clear when i paid for the car. Needless to say I won't be renting from Ace again.

Cons: Only needed the car three weeks out of the seven I reserved it for, but they allowed me no refund and charged me for seven days. Car was in poor shape and had high miles for a rental (over 25,000).