|Monday||07:00 - 21:30|
|Tuesday||07:00 - 21:30|
|Wednesday||07:00 - 21:30|
|Thursday||07:00 - 21:30|
|Friday||07:00 - 21:30|
|Saturday||07:00 - 21:00|
|Sunday||07:00 - 21:30|
|Monday||07:00 - 21:30|
|Tuesday||07:00 - 21:30|
|Wednesday||07:00 - 21:30|
|Thursday||07:00 - 21:30|
|Friday||07:00 - 21:30|
|Saturday||07:00 - 21:00|
|Sunday||07:00 - 21:30|
Pros: Friendly and fast service. Our van was new and very clean. I would recommend them.
Pros: Van was great. Was all we needed and more. Fit all of us perfect
Cons: Nothing. Worked out great
Pros: no line super nice check in guy upgraded car nice return gut - called me by name yes all good!!!
Excellent clean large vehicle- quick pick up and drop off!
Pros: Easy airport access, fast check out with prepaid rental agreement. Fast check in when car was returned, both people were friendly and helpful.
Cons: Didn't know about all the toll roads in Orange County, wasn't sure how to pay them without toll booths anywhere- had to call Alamo and ask about them as we had already followed our GPS on the phones and used them multiple times that first day- would have preferred to know about them before hand.
Cons: Car wasn't quite full of gas
Pros: Counter agent was very pleasant and efficient. Good quality car - Toyota Camry
Cons: The windows of car were a little dirty.
"I'll be back"
Pros: When I dropped off the car, I told the attendant, "I'll be back. I like you guys", and she laughed out loud. Got exactly the car I wanted, there were no mechanical or other issues, it went very smoothly.
Cons: There was some refuse in the car that the people who cleaned it from the previous renters, but it did not spoil the experience.
Kayak vs Alamo misalignment; huge truck vs low end
Pros: The manager found us a vehicle to take so we were able to leave the airport.
Cons: We requested a standard sedan; we were told that even though we booked it before we arrived, none were available. We had to take the only feasible vehicle: a huge Ram pickup truck with no trunk or covered storage. We had to wait for a truck to be found and brought up. Thankfully it was not raining on our luggage in the truck bed. We were then told we could exchange the vehicle the next day for the car we wanted, at Santa Ana.
Pros: The fact that the vehicle I reserved was actually what I got!!!! That never happens...
Cons: I had to sign up on line for fast track tolls
Pros: Check in and checkout were so easy. I was there for less than 5 min. They were friendly and courteous. The car was clean and I really enjoyed driving it (Nissan Altima). I would rent with Alamo again because of this experience.
Pros: Was easy quick rental & return
Cons: The charger usb couldn't charge my phone & listen to music at the same time
|Monday||07:00 - 21:30|
|Tuesday||07:00 - 21:30|
|Wednesday||07:00 - 21:30|
|Thursday||07:00 - 21:30|
|Friday||07:00 - 21:30|
|Saturday||07:00 - 21:00|
|Sunday||07:00 - 21:30|
Cons: We just rented the car for 1 day and dropped off At a location. I think the drop off cost was high
Car had a hard time starting
Pros: But once it started, it ran well and climate control was swell
Cons: Filling Up. The car's tank kept making the nozzle shut off before tank was full.
Pros: they won't rent to debit card holders and sent me to three locations after lying several times about car availability and requirements
Beware of prepaying for gas
Pros: Friendly staff, relatively quick service.
Cons: I prepaid for a tank of gas and was told that I'd get the difference back at dropoff, but instead I was billed the full amount and was told that the transaction couldn't be modified.
Read the fine print
Pros: Our car was clean and was a great price.
Cons: They've recently changed their policy so you cannot secure your vehicle with a credit card and pay cash. Several people in front of us in line had the same issue. The employee working the counter was extremely rude about the change. In his defense, I'm sure he was probably getting yelled at often; but he was extremely unprofessional. As he told me several times, I should have read the fine print, so I'm passing that advice into you now.
No rental car
Cons: I paid a $45 deposit for a rental car that was never reserved so we were stuck without a car. I want a full refund. Terrible service!
Pros: Great convenient service from start to finish. Thanks Enterprise!
Pros: The Enterprise employees at the Long Beach airport were very professional.
|Monday||06:30 - 22:30|
|Tuesday||06:30 - 22:30|
|Wednesday||06:30 - 22:30|
|Thursday||06:30 - 22:30|
|Friday||06:30 - 22:30|
|Saturday||06:30 - 22:30|
|Sunday||06:30 - 22:30|
Pros: The lady who helped was very nice. The car type I rented was not available and ready upon arrival, but she was able to provide a comp upgrade for the inconvenience.
Cons: Pretty long want times to actually get the car, but the agent was by herself do all she could and keeping me up to date, so I gave her the benefit of the doubt.
Great Customer Service
Pros: People are friendly.
Easy and fast service. Great car.
Pros: We received a Hybrid car which was fabulous for driving around LA!
Cons: Would like to get immediately the confirmation for getting back the 200$ deposit
Deceptive Toll Program
Cons: I was told about Plate Pass, which allows drivers to use electronic toll. I was never told that one of the only roads in the US not covered was right outside the Long Beach Airport. After Hertz had their way with me I ended up having to pay 60 dollars for a 0.25 cent toll. Fraudulent marketing, negligent customer disclosure, and bad service on the backend. After many years with Hertz I am calling it quits.
Excellent customer service and a good value
Pros: I have rented many cars at LGB airport. This experience with Hertz was the best I've ever had anywhere. Ebony is the reason. She welcomed me with a big smile. Throughout the check out, she was both very professional and friendly. She took the time to explain everything and asked if I had questions. How refreshing in this day and age. The car was great, and the car return was easy.
Watch the tolls
Pros: The car was absolutely fine and as expected.
Cons: Hertz neglected to discuss tolls with us. We took a toll road, and did not have an option to pay cash or a transponder. We tried to pay it online but were told we would have to pay it through Hertz. When I called Hertz they were completely unhelpful, and when we dropped off the car we found out we would have to pay a $25 penalty on top of the toll. They claim they have no responsibility for this, but that's ridiculous. This may just be an issue with staff at Long Beach airport, but I was pretty frustrated and angry.
Good value for the money, but no option for hands free calling
Pros: Pickup and drop off was easy. Agents were friendly.
Cons: The car wasn't very clean and I was shocked that there was no blue tooth option or any way for hands free calling.
Pros: Very nice lady at the counter. No line. Quick checkout. Not too much upselling. Know that's their job though, she read me well. Made the offer but didn't over-push it.
Cons: By no fault of the attendant, I'm always surprised no one makes it a point to make it easy to manage tolls easily. I always remember that once I'm in the car and it's too late to go back.
Pros: Easy pick up and drop off. Clean car!
Cons: Nissan Versa's drive a little weak.
Pros: Gas mileage, cleanliness, proximity to terminal, friendly/courteous service representatives.
Cons: Waiting in line to turn keys in.
Pros: Great customer service, great price, car was as expected. No unexpected charges. Easy drop off
Cons: One worker and Hertz had the longest line.
Timely and purposeful
Pros: The car was clean, new but still easy to use and functional, and it ran well.
Cons: I realize it has its purpose but when parallel parking in California you will get close to other vehicles and part of the safety features for the car to beep when you're backing up. I don't think there's a street you can parallel park on that it won't beep but it's just annoying. I understand its purpose, and I don't think there's anything hertz can do about it but this is just a comment.
Cons: Pick up took a little long
Cons: Car was not clean.
Cons: If you rent a Hertz car through a third party, the attendants so clearly don't care about your business and will not help you. Hertz was awful.
HERTZ Rental Experience Was Great !
Pros: Ease of pick up and drop off
Cons: I don't like how Kayak charges separately for car insurance. Hertz rental was fine.
Pros: Nothing about this tental was likeable
Cons: Poor Customer service, unreasonable staff, inflecible policy, poor condition of car, return experience was a nighrmtmare. I had filled gas less than 2 miles away- full tank. By the time I arrived at the airport, the fuel had gine down at most .3 gallons. Agent charged me $15, even thiugh I showed her the gas receipt. She was just being unreasonable.
1 hour wait time to pick up Vehicle
Pros: I waited 1 hour to pickup my vehicle on Friday morning. There was only one person working at the Hertz counter, when all other rental car agencies had 2-3 people and no line (as they were able to move through customers quickly). I rented a car because I had an important job interview, thankfully my flight came in early enough that I was not late for the interview, however it added a lot of un-needed stress to my day.
Prepaid Rental but Hertz didn't have it available.
Cons: Prepaid for an SUV rental to seat 7. Arrived and they didn't have an SUV available to seat 7. Tried to convince me I didn't have that many passengers. Was able to get an SUV next door at Avis. Supposed to be getting a refund from Hertz but haven't received confirmation of that which was promised after spending more than an hour on hold with Customer Service and having to spell my last name "Jackson" six different times. Who knows if I'll ever get my money back.
Pros: Easy pickup. Didn't run into any hidden charges.
Cons: Line to pick up and drop off was a bit slow. Wanted to have the $200 hold place on a credit card but wasn't given the option. Just a minor inconvenience since the hold was placed on my debit card.
Cons: Everything else. 1. I rented (thought I was renting) from SNA John Wayne Orange County airport. This is the airport I flew into. When I got to Hertz, they couldn't find my reservation. Wasted 20 min with my oversized bags just to figure out the car was booked at long beach airport 30 min away. 2. Hertz could not change my reservation to sna because I booked through kayak 3. I returned the car 1 day early. Hertz could not refund, rebate or credit me, because I booked through Kayak. Kayak support was not available. 4. I wanted to return the car to Sna as opposed to Long beach airport. I could not because i booked through Kayak so Hertz wouldn't do anything for me. I tried to call Kayak and no one available
Cons: Requested Chrysler but got Nissan Altima
Pros: Our Agent was really nice, professional and competent - someone should give her a raise. Car was nice, location was perfect, easy experience.
Cons: The drop off location was a little clunky, it was hard to know where to leave the car and once parked, what to do - you had to find the kiosk, bring your keys (we left them in the car) and note your miles to relay to the attendant. Not the biggest deal, but def not clear.
Cons: As mentioned before, they refused to explain the upcharge on my bill and where/why it occurred. I was not under the impression that I upgraded my vehicle at any point.
Pros: Car was clean and ready when my plane landed.
Cons: Everything was perfect!
Did not get the car booked and long wait
Pros: Clean Car with good mileage Good Price and easy rental location access/return
Cons: Long wait time (not considerate of windy weather) Did not get the car booked: did get a big SUV instead of a minivan but scarified the trunk space for the same. Strolled did not fit
Took forever to pick up
Pros: Car was available. Associate was pleasant.
Cons: I waited in line for over an hour to pick up my reserved car. When I arrived, there were three people in front of me and one person working the counter. Similarly, it took more than 20 minutes on my return just to get into the lot. The Hertz employees were moving around other cars and made me wait at the entrance while they did so. As I was only anticipating parking, dropping the keys in the express return, and walking to the terminal (rental return is literally 200 feet from check-in at LGB), this half hour delay caused some concern that I might miss my flight.
We should have gone through AAA because it would have given us full cover
Pros: The employees were helpful. Paying the 200 dallar deposit was a surprise and the 500 dallar insurance deductible was a surprise. To be fair, Capital One Visa surprised us with only 17 day coverage. So we learned the hard way. No grabbing a rental car in a hurry without reading and talking to all the experts first.
Cons: I didn't think it was easy to understand the renal agreement.how about making it easier?
Pros: spacious and very quiet car
Cons: some extra HP will not hurt
|Monday||07:00 - 22:00|
|Tuesday||07:00 - 22:00|
|Wednesday||07:00 - 22:00|
|Thursday||07:00 - 22:00|
|Friday||07:00 - 22:00|
|Saturday||07:00 - 22:00|
|Sunday||07:00 - 22:00|
Pros: Both facilities were onsite at the airports. No line or wait! We were out within 10 minutes. We were able to book the car last minute at the lowest rates comparatively with other sites, for the time period.
Pros: Nothing they were rude sent me somewhere else where they changed me 450 for 2 days and 230 deposit i haven’t gotten back
Cons: Everything knowing that they could take advantage just because we are outsiders
Cons: Customer service is nonexistent and my experience overall was nothing less than garbage.
Pros: People were nice...
Cons: 1) Give us the car that was promised 2) Don’t make us drive around to a different airport to pick up a totally different car. 3) Don’t make us wait for long (more than an hour) after promised time. We have young children, a senior in a wheelchair and we were tired from travelling.
Pros: The car was clean and comfortable. When I returned the car it was fast and efficient. The radio was excellent. Great customer service.
Cons: The wait to rent the car was about 25 minutes. There could have been more people working at the airport.
Cons: The car was not available until 2 hours after the quoted time. Staff was unhelpful and unfriendly
Cons: There was no way to order my car without paying 25 cents per mile because I was picking up and dropping off at a different airport.
Pros: The car
Cons: Avis didn't have the car I requested and basically told me to kick rocks until I got on the phone with corporate. After being hung up on twice I spoke to someone who was willing to help. I will never use Avis again.
Crappy cars but nice staff
Pros: Your agents are super nice
Cons: At the airport, I was bullied by a female agent as I left the lot — she literally pulled a car in front of me so I was blocked off. I was given not only the most basic car that reminded me of a 1990 car I owned, but a car with two broken hub caps that were so torn up that one was about to fall off and was vibrating and making a nasty humming noise...I did t notice until I got off the freeway to check if I had a flat tire....so I called to complain but NO ONE answered for ages....so I called the main number and they sent me to a city location to switch it out where they only had an old filthy car that seemed to have been sitting for years and another “upgrade” Mitsubishi Lancer that had painted on “X’s” all over the car (identifying all the damage) which was soooooo embarrassing to drive especially driving up to the Ritz and Hyatt valet. I paid insurance on a rent-a-wreck and drove them around with utter humility. The agents tried their best to help me out (they were super nice!) but I guess it’s all they had. But given the junk I drove, I’m never renting from Avis in O.C. Again, however.
You don’t get the car you reserve
Cons: I didn’t like that that I didn’t get the car I reserved. If you don’t have it, give me the next class up at the same price. Don’t tell me I’m welcome to try one of the other rental companies. I spent my time searching, you made me an offer, now live up to it!
Credit Score = You Wouldn’t Rent Me A Car
Pros: Are you serious? What did I like? I really liked making a reservation for a car and waiting in line and getting told in front of all the people that because of my credit score, you wouldn’t rent me a car ¯\_(ツ)_/¯. Thanks! Best experience of my life.
Cons: Hmm. That’s a tough one. I mean, I really liked how you ridiculed me in public, and I really liked how I had to do the walk of shame to the end of the parking lot to enterprise and rent whatever they had left. Guess what? I didn’t harm their car at all! So they got my money, not you! Happy Birthday! You are the worst company ever.
Excellent all around
Pros: Rented Ford Transit 12 passenger van. A magnificent machine. Very comfortable seat. Easy to drive. Well appointed. Good audio. Drove ~1K miles in 24 hours with no fatigue. Avis staff courteous, kind, very helpful.
Pros: Fast processing and excellent car
Pros: Was given a truck which ran very nice; unexpected.
I'll never use Avis again.
Cons: I received a confirmation phone call the day before travel and spoke with a gentleman at the rental location and gave him my flight information and confirmed that I would be there. He told me there was no airport shuttle and to take an Uber. My flight was on time and I jumped in an Uber and arrived at my rental location at 12:05 (my pick up was at 12:00). The doors to the office were locked and the security guard came over to let me know that it was closed. The location was closed, the guy left early and woull not be back. Now I was stranded in the middle of Santa Anna with my bags after traveling 10+ hours across the country. I contacted Avis customer service and was told that they could not help me because the location was closed and there were no other cars in orange county. The only option was to take an Uber to the Long Beach airport to pick up a car. He offered to give me my same rate. Ha, what a joke! That's all you're going to do for me is guarantee the same rate but I have to take an Uber to another airport? Are you kidding me? Totally unacceptable and horrendous customer service. Needless to say, I was stranded because it was memorial day weekend and there were no cars available with any company. This ruined my trip before it could even get started. Nice work avis.
Pros: The driver's seat was stained. Otherwise, it was a great car
Good Customer Service
Pros: Good experience. Friendly people. Quick response. Good quality vehicle.
Cheated by Avis
Cons: I was asked whether I wanted CDW or full insurance, not whether I wanted insurance at all. Upon return of the car I was charged a "fuel service" fee despite having refilled the car with a receipt to prove it.
Love how quick and easy the drop off was.
Pros: How quick and easy the drop off was.
Cons: Nothing to dislike.
Pros: I like that they kindly told us they were sold out of rental cars.
Cons: I wasn't able to get a car and was stranded at the airport for 45 minutes.
Easy and Great
Pros: Loved picking up at one location and dropping off at another. LOVED the Jetta! Easy to get in and out.
Pros: Ease and speed of drop off. Helpful staff
I've never had to wait that for a rental vehicle .
Pros: The vehicle was spacious and clean, but there were a few things in the door compartments.
Cons: At 2:16PM I scheduled pick up of the vehicle for 3:00P. Usually it take me a while to gather my luggage and belongings before picking up the vehicle. When I showed up to pick up the vehicle the person asked me to wait 20 minutes in hopes that a smaller vehicle would return. I asked if there was another vehicle I could use instead of having to wait, he said let's give it 20 minutes and we will go from there. Traveling often I have never had a rental company ask me to wait so long for a vehicle rental. Also, when I asked about drop off locations near my hotel the person at the counter could not give me proper directions.
|Monday||06:00 - 22:00|
|Tuesday||06:00 - 22:00|
|Wednesday||06:00 - 22:00|
|Thursday||06:00 - 22:00|
|Friday||06:00 - 22:00|
|Saturday||06:00 - 22:00|
|Sunday||06:00 - 22:00|
Cons: Car windows were dirty
Cons: Was not aware I needed to have a credit card to pick up car. I had to settle for another company and pay more than double to rent a vehicle! I was not happy.
Pros: I loved the car! Probably the best car rental ever!
Cons: Perfect! Easy and efficient!
Cons: Clarity on where cars were parked at pickup.
Pros: car was clean
Cons: make less steps for picking up and dropping off. it shouldnt take that long to drop off or pick up a car. make directions more clearer
Pros: The car was brand-new and very comfortable.
Cons: Explanation of the fees, the price turned out to be tripled
Pros: Staff was fine
Cons: Clean the car
Pros: Not at all helpful. Our reservation was for pickup after 10 and when we arrived at the counter the gal said they closed at 10 and she couldn’t do anything to help us.
Cons: If the company closes at 10pm, don't allow a pick up for after 10pm
Cons: Cars are dirty, always have damages, just have to be diligent with the inspection. But cheap!
Cons: the budget rental representative name Andrew was extremely discourteous with me. He wouldn’t let me explain for changing car. I was overcharged which he wouldn’t fix it. I requested to speak to his supervisor and his response was there’s no supervisor and wouldn’t give me the supervisor name.
Pros: Worst service ever!!! They told my husband since he did not have two forms of ID they would not be able to rent to him.
Cons: Let customer know before they book that they need 2 form of ID
Pros: staff was available quickly. no line
Cons: the car was dirty, used, wasn't cleaned before we picked it up. it had insects all over the front car. windows weren't cleaned. it was horrible and i'd like my money back.
Pros: Great car and great mileage
Cons: Automatic locks
Pros: Nothing her staff was rude Dismissive and basically lied to my face and left myself and three other people stranded without cars
Cons: Do you do a delayed flight we arrive to the counter at about 10:04 the employees were still there but said that the counter closed at 10 o’clock and they could not help us and at the time there was nothing that could be done
Pros: Drop off was easy and fast. Pick up was difficult. The first car I was offered was very dirty and covered with the remains of a biblical bug storm. I asked for a standard SUV which I reserved and paid for and was only given options of intermediate SUVs, although standard SUVs were available.
Cons: I reserved a standard SUV and was given an intermediate SUV although standard SUV's were available and I asked for one. I was told I would have to pay extra for the standard SUV. I am VERY UNHAPPY with this and would appreciate a refund. I did not get what I paid for.
Pros: Car was nice.m and clean.
Cons: Front desk staff hates their job and we’re very unwelcoming.
Pros: Front desk staff was obnoxious. Attempting to up-sell us on every aspect they could. Continuing to push for it after we declined. They also required a separate credit card for my wife who was the secondary driver. I’ve never experienced this with another rental agency. Stick with Alamo.
Cons: Literally, everything. Budget felt like a very low-raw experience across the board compared to our normal agency, Alamo. I would not rent with Budget again
Pros: The cost effectiveness of my rental and easy drop off
Cons: Maintenance and Cleanliness of the vehicle. The vehicle stalled out at the light . Had to restart it. The vehicle was dirty +dusty The key didn't have a clicker lock/unlock. The alarm go off & I had to rush to put it in the ignition to hurry and start. The only way to open door was by manually key
Cons: The warning lights came on for oil and low tire pressure.. manual doors and with kids ages 5 and under became very difficult at times to unlock doors.
Cons: Great experience overall. Good value. Seemless.
Cons: The counter service was slow because there was only one agent helping customers with 4 people in line and 2 other employees in the back room. The agent asked me to sign a form stating there was no damage to the car before showing me the car. The first car stunk of smoke.
Friendly and Efficient
Pros: We took the Long Beach Transit City Bus directly to the Long Beach Airport to rent this $20/day, ( A $49 cost at Enterprise in town) Allianz insurance was only $9 a day for car damage.
Cons: Budget agent seems appalled that we didn't purchase the Budget collision policy at $17/day, warning us that there would be little or no coverage unless we did. My research proved otherwise.
Cons: Absolutely horrible service on pick up and drop off
Great until the end
Pros: Everything was great until the drop off.
Cons: It should not be necessary to go into the office after returning a car. The person in the lot should be able to print a receipt,
Cons: Car smelled from tobacco smoke.
Car was beat up
Cons: The car was by far the most beat up car I have ever rented, several dents and scratches , the trim under the pass anger door was falling off . The outside and inside were dirty and it smelled like a smokers car
Cons: I pay for full size car , and they give compact car, all dirty inside , the tires of the car very flat (safety issue) and the key was almost broken I’m very disappointed
No need to make a reservation because they won’t honor it
Cons: I made a reservation for 3pm,(Long beach airport Budget) my arrival time at the airport. Upon my arrival the clerk told me that they did not have a vehicle in the class I had made reservations for. I asked what they did have as I would have upgraded to another vehicle. The clerk told me that there were no vehicles available and I would have to wait 2 hours for a vehicle to be returned! What a joke. Walked out and went straight to Enterprise.
Don’t waste your time
Pros: Staff was ok
Cons: I thought I was getting a great rate for a great car. When I arrived they supposedly didn’t have anything at all for the rate I purchased and i was forced into a car half the size and half the value I wasn’t promised. They didn’t try to work with me or give me any other options. Will not rent from Long Beach budget again.
|Monday||08:00 - 15:00|
|Tuesday||08:00 - 15:00|
|Wednesday||08:00 - 15:00|
|Thursday||08:00 - 15:00|
|Friday||08:00 - 15:00|
Cons: Wait time
Pros: The car was clean and comfortable.
Cons: The service could not have been worse. We waited over an hour before we had someone finally pick up the phone and send an airport van. On our return flight, we turned our car in at the appointed 4:00 time to find a note on the desk that said “please place the keys in the Dropbox. We had expected to get a ride to the airport, but that was not to be. We walked 20 minutes or so to the airport and barely made our flight. The communication with your renters needs some work.
Pros: Nothing. Very unprofessional.
Cons: Sat and waited for an hour at the airport and the shuttle never showed up. Called 3 times, never answered. Took a $10 Uber to the office, and two young unprofessional girls were there. “I was at lunch”. After we took the car and got to the hotel, they call us and told us they left keys in our car so they came and met us and switched us cars. What a joke. The replacement car was a crappy, smoke smelling Kia Soul, nothing like the commercial with the hamsters. I had never seen a rental car in such bad condition.
Pros: Typically it is the lowest. For a reason. Even then I would not recommend renting from here.
Cons: The staff is untrained, unprofessional and many give you the attitude that they will probably steal your information. The prove of having insurance. In mist car rental agencies you just tell them the name is the insurance here you have to have a policy # and fill it out. Or they fir e you to buy insurance! Wtf!!! I’m getting the impression they are hiring the bottom feeders of tre employees with fishy background. All care more in their cell phone than try to help you to rent and leave the facility. I had a reservation d as Nd had to rebook at the car agency nearby. What a completely ware of time.
Cons: Stop cheeting people with the small print ,getting customers offering unlimited miles
Pros: Staff was helpful and professional.
Cons: The car was beat up, dirty on the exterior and had damage to the front, dings and dents, and windshield wipers that need to be replaced, making driving uncomfortable and dangerous.
Pros: Price was okay.
Cons: Service, car, cleanliness, vehicle performance, everything. It was a bad experience. Took a long time to pick up. Car had dents, missing panels, unclean, etc.
Pros: Absolutely the WORST. I will never use Ace again. The receptionist was rude and behaved as if we were interrupting her phone conversation.
Cons: What in the world does unlimited mileage mean? This is false and misleading and a waste of our time. We went back to the airport and rented from Avis. Don't rent from Ace!
Cons: The price
Cons: They over charge people.
Pros: Got a car that I ordered.
Cons: Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.
Customer service sucks
Cons: Lied about sending shuttle to pick me up.
Pros: The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.
Cons: The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.
Ace rental car
Cons: had to wait 45 minutes for pickup, no one at the counter.
Cons: I didn't like that the price online was $188.00 , but when I got to Allied it was $274.00 plus a $200.00 deposit. Nothing was mentioned about a deposit when I ordered the car online. Even when I returned the car, the girl couldn't figure out why I was charged for a extra day. However, she charged me. I will not recommend Kayak or Allied Rent a Car to anyone. My clue should have been not to rent when I saw the cracked windshield and dents in van. Very dissatisfied.
Cons: In the end you are to expensive....I will not use you again
Cons: The Ace car company service is terrible.
Pros: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.
Cons: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.
Pros: Personnel service
Take a pass on this
Pros: Friendly service
Cons: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.
Filthy interior. Blatant lies
Pros: The pickup experience and gals at the front desk were nice.
Cons: The filthyness of the vehicle. Seats were a mess. Crusty residue on the steering wheel. Smelled like smoke.
Pros: I liked the fast customer service.
Cons: The interior of the rental was unsatisfactory.
Cons: got a call the day before saying the car was not available. All they could provide is a lower model without any credit. cancelled the order and needed to re-rent with another company for $150 more.
What a ripoff!
Cons: When I arrived to pick up the van, ACE did not want to honor my contract and tried to insist on a "minimum 3-day rental". I was told that I could not use a debit card without renting for atleast 3 days, and that I would be charged an additional fee everyday unless I used a credit card.
Cons: It was a way from the airport and it was very dhsdy
Not very clean
Pros: Liked the customer service and kindness of workers
Cons: There was a huge spider web and the car was full of ants
Pros: Door to rental agency has green canopy and is between hotel door and Mexican restaurant, Car was ready and clean. No problems with it. Once the paperwork was completed, everything went a lot faster.
Cons: Service could be faster. Business hours could also be expanded.
Cons: Out of the way place, no instructions or clear directions to location, customer service and attitude was horrible
Good service bad car
Pros: The associates were kind, and helpful
Cons: My 2003 hyundia accent had more features than this car. I know I signed up for economy, but i didn't realize it would only have one key hole, no electric windows, no power locks. Just wish that was more clear when i paid for the car. Needless to say I won't be renting from Ace again.
Cons: Only needed the car three weeks out of the seven I reserved it for, but they allowed me no refund and charged me for seven days. Car was in poor shape and had high miles for a rental (over 25,000).
Based on ratings and reviews from real users on KAYAK, the best car hire companies at Long Beach Municipal Airport are Hertz (7,8, 109 reviews), Avis (7,5, 50 reviews), and Budget (6,3, 163 reviews).
Car hire companies that offer shuttle or pick-up services from Long Beach Municipal Airport to off-airport locations include Ace, Airport Van, Alamo, Allied, Avis, Budget, Enterprise, Hertz, and National.