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Long Beach Municipal Airport car hire reviews and directory
Rated no. 1
National
Best rated
10,0 Excellent (1 review)
1 location at Long Beach Municipal Airport
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National reviews
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National
Locations at Long Beach Municipal Airport
4100 E Donald Douglas Dr
+1 310 345 4178
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National reviews at Long Beach Municipal Airport
Rated no. 2
Alamo
9,5 Excellent (30 reviews)
1 location at Long Beach Municipal Airport
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Alamo reviews
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Alamo
Locations at Long Beach Municipal Airport
4100 E Donald Douglas Dr
+1 888 826 6893
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Alamo reviews at Long Beach Municipal Airport
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10,0
Pros: Friendly and fast service. Our van was new and very clean. I would recommend them.
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10,0
Great
Pros: Van was great. Was all we needed and more. Fit all of us perfect
Cons: Nothing. Worked out great
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10,0
Pros: no line super nice check in guy upgraded car nice return gut - called me by name yes all good!!!
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10,0
Excellent clean large vehicle- quick pick up and drop off!
Pros: Easy airport access, fast check out with prepaid rental agreement. Fast check in when car was returned, both people were friendly and helpful.
Cons: Didn't know about all the toll roads in Orange County, wasn't sure how to pay them without toll booths anywhere- had to call Alamo and ask about them as we had already followed our GPS on the phones and used them multiple times that first day- would have preferred to know about them before hand.
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8,8
Cons: Car wasn't quite full of gas
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7,6
Pros: Counter agent was very pleasant and efficient. Good quality car - Toyota Camry
Cons: The windows of car were a little dirty.
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9,6
"I'll be back"
Pros: When I dropped off the car, I told the attendant, "I'll be back. I like you guys", and she laughed out loud. Got exactly the car I wanted, there were no mechanical or other issues, it went very smoothly.
Cons: There was some refuse in the car that the people who cleaned it from the previous renters, but it did not spoil the experience.
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2,8
Kayak vs Alamo misalignment; huge truck vs low end
Pros: The manager found us a vehicle to take so we were able to leave the airport.
Cons: We requested a standard sedan; we were told that even though we booked it before we arrived, none were available. We had to take the only feasible vehicle: a huge Ram pickup truck with no trunk or covered storage. We had to wait for a truck to be found and brought up. Thankfully it was not raining on our luggage in the truck bed. We were then told we could exchange the vehicle the next day for the car we wanted, at Santa Ana.
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10,0
Awesome
Pros: The fact that the vehicle I reserved was actually what I got!!!! That never happens...
Cons: I had to sign up on line for fast track tolls
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10,0
Pros: Check in and checkout were so easy. I was there for less than 5 min. They were friendly and courteous. The car was clean and I really enjoyed driving it (Nissan Altima). I would rent with Alamo again because of this experience.
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10,0
Pros: Was easy quick rental & return
Cons: The charger usb couldn't charge my phone & listen to music at the same time
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10,0
Pros: Friendly and fast service. Our van was new and very clean. I would recommend them.
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10,0
Great
Pros: Van was great. Was all we needed and more. Fit all of us perfect
Cons: Nothing. Worked out great
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10,0
Pros: no line super nice check in guy upgraded car nice return gut - called me by name yes all good!!!
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10,0
Excellent clean large vehicle- quick pick up and drop off!
Pros: Easy airport access, fast check out with prepaid rental agreement. Fast check in when car was returned, both people were friendly and helpful.
Cons: Didn't know about all the toll roads in Orange County, wasn't sure how to pay them without toll booths anywhere- had to call Alamo and ask about them as we had already followed our GPS on the phones and used them multiple times that first day- would have preferred to know about them before hand.
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8,8
Cons: Car wasn't quite full of gas
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9,6
"I'll be back"
Pros: When I dropped off the car, I told the attendant, "I'll be back. I like you guys", and she laughed out loud. Got exactly the car I wanted, there were no mechanical or other issues, it went very smoothly.
Cons: There was some refuse in the car that the people who cleaned it from the previous renters, but it did not spoil the experience.
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10,0
Awesome
Pros: The fact that the vehicle I reserved was actually what I got!!!! That never happens...
Cons: I had to sign up on line for fast track tolls
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10,0
Pros: Check in and checkout were so easy. I was there for less than 5 min. They were friendly and courteous. The car was clean and I really enjoyed driving it (Nissan Altima). I would rent with Alamo again because of this experience.
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10,0
Pros: Was easy quick rental & return
Cons: The charger usb couldn't charge my phone & listen to music at the same time
review from
Rated no. 3
Enterprise
8,5 Excellent (16 reviews)
1 location at Long Beach Municipal Airport
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Enterprise reviews
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Enterprise
Locations at Long Beach Municipal Airport
4100 E Donald Douglas Dr
+1 562 496 3134
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Enterprise reviews at Long Beach Municipal Airport
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Rated no. 4
Avis
8,0 Excellent (42 reviews)
1 location at Long Beach Municipal Airport
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Avis reviews
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Avis
Locations at Long Beach Municipal Airport
4100 Donald Douglas Drive
+1 562 988 3256
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Avis reviews at Long Beach Municipal Airport
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4,4
Cons: There was no way to order my car without paying 25 cents per mile because I was picking up and dropping off at a different airport.
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4,0
Pros: The car
Cons: Avis didn't have the car I requested and basically told me to kick rocks until I got on the phone with corporate. After being hung up on twice I spoke to someone who was willing to help. I will never use Avis again.
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3,6
Crappy cars but nice staff
Pros: Your agents are super nice
Cons: At the airport, I was bullied by a female agent as I left the lot — she literally pulled a car in front of me so I was blocked off. I was given not only the most basic car that reminded me of a 1990 car I owned, but a car with two broken hub caps that were so torn up that one was about to fall off and was vibrating and making a nasty humming noise...I did t notice until I got off the freeway to check if I had a flat tire....so I called to complain but NO ONE answered for ages....so I called the main number and they sent me to a city location to switch it out where they only had an old filthy car that seemed to have been sitting for years and another “upgrade” Mitsubishi Lancer that had painted on “X’s” all over the car (identifying all the damage) which was soooooo embarrassing to drive especially driving up to the Ritz and Hyatt valet. I paid insurance on a rent-a-wreck and drove them around with utter humility. The agents tried their best to help me out (they were super nice!) but I guess it’s all they had. But given the junk I drove, I’m never renting from Avis in O.C. Again, however.
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3,2
You don’t get the car you reserve
Cons: I didn’t like that that I didn’t get the car I reserved. If you don’t have it, give me the next class up at the same price. Don’t tell me I’m welcome to try one of the other rental companies. I spent my time searching, you made me an offer, now live up to it!
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2,0
Credit Score = You Wouldn’t Rent Me A Car
Pros: Are you serious? What did I like? I really liked making a reservation for a car and waiting in line and getting told in front of all the people that because of my credit score, you wouldn’t rent me a car ¯\_(ツ)_/¯. Thanks! Best experience of my life.
Cons: Hmm. That’s a tough one. I mean, I really liked how you ridiculed me in public, and I really liked how I had to do the walk of shame to the end of the parking lot to enterprise and rent whatever they had left. Guess what? I didn’t harm their car at all! So they got my money, not you! Happy Birthday! You are the worst company ever.
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10,0
Excellent all around
Pros: Rented Ford Transit 12 passenger van. A magnificent machine. Very comfortable seat. Easy to drive. Well appointed. Good audio. Drove ~1K miles in 24 hours with no fatigue. Avis staff courteous, kind, very helpful.
Cons: Nothing.
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10,0
Good service!
Pros: Fast processing and excellent car
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10,0
Pros: Was given a truck which ran very nice; unexpected.
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2,0
I'll never use Avis again.
Cons: I received a confirmation phone call the day before travel and spoke with a gentleman at the rental location and gave him my flight information and confirmed that I would be there. He told me there was no airport shuttle and to take an Uber. My flight was on time and I jumped in an Uber and arrived at my rental location at 12:05 (my pick up was at 12:00). The doors to the office were locked and the security guard came over to let me know that it was closed. The location was closed, the guy left early and woull not be back. Now I was stranded in the middle of Santa Anna with my bags after traveling 10+ hours across the country. I contacted Avis customer service and was told that they could not help me because the location was closed and there were no other cars in orange county. The only option was to take an Uber to the Long Beach airport to pick up a car. He offered to give me my same rate. Ha, what a joke! That's all you're going to do for me is guarantee the same rate but I have to take an Uber to another airport? Are you kidding me? Totally unacceptable and horrendous customer service. Needless to say, I was stranded because it was memorial day weekend and there were no cars available with any company. This ruined my trip before it could even get started. Nice work avis.
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8,4
Cleanliness
Pros: The driver's seat was stained. Otherwise, it was a great car
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8,4
Good Customer Service
Pros: Good experience. Friendly people. Quick response. Good quality vehicle.
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5,6
Cheated by Avis
Cons: I was asked whether I wanted CDW or full insurance, not whether I wanted insurance at all. Upon return of the car I was charged a "fuel service" fee despite having refilled the car with a receipt to prove it.
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10,0
Excellent all around
Pros: Rented Ford Transit 12 passenger van. A magnificent machine. Very comfortable seat. Easy to drive. Well appointed. Good audio. Drove ~1K miles in 24 hours with no fatigue. Avis staff courteous, kind, very helpful.
Cons: Nothing.
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10,0
Good service!
Pros: Fast processing and excellent car
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10,0
Pros: Was given a truck which ran very nice; unexpected.
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4,4
Cons: There was no way to order my car without paying 25 cents per mile because I was picking up and dropping off at a different airport.
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4,0
Pros: The car
Cons: Avis didn't have the car I requested and basically told me to kick rocks until I got on the phone with corporate. After being hung up on twice I spoke to someone who was willing to help. I will never use Avis again.
review from
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3,6
Crappy cars but nice staff
Pros: Your agents are super nice
Cons: At the airport, I was bullied by a female agent as I left the lot — she literally pulled a car in front of me so I was blocked off. I was given not only the most basic car that reminded me of a 1990 car I owned, but a car with two broken hub caps that were so torn up that one was about to fall off and was vibrating and making a nasty humming noise...I did t notice until I got off the freeway to check if I had a flat tire....so I called to complain but NO ONE answered for ages....so I called the main number and they sent me to a city location to switch it out where they only had an old filthy car that seemed to have been sitting for years and another “upgrade” Mitsubishi Lancer that had painted on “X’s” all over the car (identifying all the damage) which was soooooo embarrassing to drive especially driving up to the Ritz and Hyatt valet. I paid insurance on a rent-a-wreck and drove them around with utter humility. The agents tried their best to help me out (they were super nice!) but I guess it’s all they had. But given the junk I drove, I’m never renting from Avis in O.C. Again, however.
review from
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3,2
You don’t get the car you reserve
Cons: I didn’t like that that I didn’t get the car I reserved. If you don’t have it, give me the next class up at the same price. Don’t tell me I’m welcome to try one of the other rental companies. I spent my time searching, you made me an offer, now live up to it!
review from
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2,0
Credit Score = You Wouldn’t Rent Me A Car
Pros: Are you serious? What did I like? I really liked making a reservation for a car and waiting in line and getting told in front of all the people that because of my credit score, you wouldn’t rent me a car ¯\_(ツ)_/¯. Thanks! Best experience of my life.
Cons: Hmm. That’s a tough one. I mean, I really liked how you ridiculed me in public, and I really liked how I had to do the walk of shame to the end of the parking lot to enterprise and rent whatever they had left. Guess what? I didn’t harm their car at all! So they got my money, not you! Happy Birthday! You are the worst company ever.
review from
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2,0
I'll never use Avis again.
Cons: I received a confirmation phone call the day before travel and spoke with a gentleman at the rental location and gave him my flight information and confirmed that I would be there. He told me there was no airport shuttle and to take an Uber. My flight was on time and I jumped in an Uber and arrived at my rental location at 12:05 (my pick up was at 12:00). The doors to the office were locked and the security guard came over to let me know that it was closed. The location was closed, the guy left early and woull not be back. Now I was stranded in the middle of Santa Anna with my bags after traveling 10+ hours across the country. I contacted Avis customer service and was told that they could not help me because the location was closed and there were no other cars in orange county. The only option was to take an Uber to the Long Beach airport to pick up a car. He offered to give me my same rate. Ha, what a joke! That's all you're going to do for me is guarantee the same rate but I have to take an Uber to another airport? Are you kidding me? Totally unacceptable and horrendous customer service. Needless to say, I was stranded because it was memorial day weekend and there were no cars available with any company. This ruined my trip before it could even get started. Nice work avis.
review from
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5,6
Cheated by Avis
Cons: I was asked whether I wanted CDW or full insurance, not whether I wanted insurance at all. Upon return of the car I was charged a "fuel service" fee despite having refilled the car with a receipt to prove it.
review from
Rated no. 5
Hertz
7,8 Good (109 reviews)
1 location at Long Beach Municipal Airport
╳
Hertz reviews
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Hertz
Locations at Long Beach Municipal Airport
4100 E Donald Douglas Dr
+1 562 420 2444
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10,0
Pros: The lady who helped was very nice. The car type I rented was not available and ready upon arrival, but she was able to provide a comp upgrade for the inconvenience.
Cons: Pretty long want times to actually get the car, but the agent was by herself do all she could and keeping me up to date, so I gave her the benefit of the doubt.
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10,0
Great Customer Service
Pros: People are friendly.
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10,0
Easy and fast service. Great car.
Pros: We received a Hybrid car which was fabulous for driving around LA!
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8,8
Cons: Would like to get immediately the confirmation for getting back the 200$ deposit
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2,0
Deceptive Toll Program
Cons: I was told about Plate Pass, which allows drivers to use electronic toll. I was never told that one of the only roads in the US not covered was right outside the Long Beach Airport. After Hertz had their way with me I ended up having to pay 60 dollars for a 0.25 cent toll. Fraudulent marketing, negligent customer disclosure, and bad service on the backend. After many years with Hertz I am calling it quits.
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10,0
Excellent customer service and a good value
Pros: I have rented many cars at LGB airport. This experience with Hertz was the best I've ever had anywhere. Ebony is the reason. She welcomed me with a big smile. Throughout the check out, she was both very professional and friendly. She took the time to explain everything and asked if I had questions. How refreshing in this day and age. The car was great, and the car return was easy.
review from
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6,0
Watch the tolls
Pros: The car was absolutely fine and as expected.
Cons: Hertz neglected to discuss tolls with us. We took a toll road, and did not have an option to pay cash or a transponder. We tried to pay it online but were told we would have to pay it through Hertz. When I called Hertz they were completely unhelpful, and when we dropped off the car we found out we would have to pay a $25 penalty on top of the toll. They claim they have no responsibility for this, but that's ridiculous. This may just be an issue with staff at Long Beach airport, but I was pretty frustrated and angry.
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7,2
Good value for the money, but no option for hands free calling
Pros: Pickup and drop off was easy. Agents were friendly.
Cons: The car wasn't very clean and I was shocked that there was no blue tooth option or any way for hands free calling.
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8,0
Easy experience
Pros: Very nice lady at the counter. No line. Quick checkout. Not too much upselling. Know that's their job though, she read me well. Made the offer but didn't over-push it.
Cons: By no fault of the attendant, I'm always surprised no one makes it a point to make it easy to manage tolls easily. I always remember that once I'm in the car and it's too late to go back.
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9,2
Pros: Easy pick up and drop off. Clean car!
Cons: Nissan Versa's drive a little weak.
review from
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8,8
Pros: Gas mileage, cleanliness, proximity to terminal, friendly/courteous service representatives.
Cons: Waiting in line to turn keys in.
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10,0
Great!
Pros: Great customer service, great price, car was as expected. No unexpected charges. Easy drop off
Cons: One worker and Hertz had the longest line.
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10,0
Pros: The lady who helped was very nice. The car type I rented was not available and ready upon arrival, but she was able to provide a comp upgrade for the inconvenience.
Cons: Pretty long want times to actually get the car, but the agent was by herself do all she could and keeping me up to date, so I gave her the benefit of the doubt.
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10,0
Great Customer Service
Pros: People are friendly.
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10,0
Easy and fast service. Great car.
Pros: We received a Hybrid car which was fabulous for driving around LA!
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8,8
Cons: Would like to get immediately the confirmation for getting back the 200$ deposit
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10,0
Excellent customer service and a good value
Pros: I have rented many cars at LGB airport. This experience with Hertz was the best I've ever had anywhere. Ebony is the reason. She welcomed me with a big smile. Throughout the check out, she was both very professional and friendly. She took the time to explain everything and asked if I had questions. How refreshing in this day and age. The car was great, and the car return was easy.
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9,2
Pros: Easy pick up and drop off. Clean car!
Cons: Nissan Versa's drive a little weak.
review from
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8,8
Pros: Gas mileage, cleanliness, proximity to terminal, friendly/courteous service representatives.
Cons: Waiting in line to turn keys in.
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10,0
Great!
Pros: Great customer service, great price, car was as expected. No unexpected charges. Easy drop off
Cons: One worker and Hertz had the longest line.
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7,2
Good value for the money, but no option for hands free calling
Pros: Pickup and drop off was easy. Agents were friendly.
Cons: The car wasn't very clean and I was shocked that there was no blue tooth option or any way for hands free calling.
review from
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8,0
Easy experience
Pros: Very nice lady at the counter. No line. Quick checkout. Not too much upselling. Know that's their job though, she read me well. Made the offer but didn't over-push it.
Cons: By no fault of the attendant, I'm always surprised no one makes it a point to make it easy to manage tolls easily. I always remember that once I'm in the car and it's too late to go back.
review from
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2,0
Deceptive Toll Program
Cons: I was told about Plate Pass, which allows drivers to use electronic toll. I was never told that one of the only roads in the US not covered was right outside the Long Beach Airport. After Hertz had their way with me I ended up having to pay 60 dollars for a 0.25 cent toll. Fraudulent marketing, negligent customer disclosure, and bad service on the backend. After many years with Hertz I am calling it quits.
review from
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6,0
Watch the tolls
Pros: The car was absolutely fine and as expected.
Cons: Hertz neglected to discuss tolls with us. We took a toll road, and did not have an option to pay cash or a transponder. We tried to pay it online but were told we would have to pay it through Hertz. When I called Hertz they were completely unhelpful, and when we dropped off the car we found out we would have to pay a $25 penalty on top of the toll. They claim they have no responsibility for this, but that's ridiculous. This may just be an issue with staff at Long Beach airport, but I was pretty frustrated and angry.
review from
Rated no. 6
Budget
6,3 Good (144 reviews)
1 location at Long Beach Municipal Airport
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Budget reviews
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Budget
Locations at Long Beach Municipal Airport
4100 Donald Douglas Drive
+1 562 421 0143
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2,0
Pros: Worst service ever!!! They told my husband since he did not have two forms of ID they would not be able to rent to him.
Cons: Let customer know before they book that they need 2 form of ID
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5,2
Pros: staff was available quickly. no line
Cons: the car was dirty, used, wasn't cleaned before we picked it up. it had insects all over the front car. windows weren't cleaned. it was horrible and i'd like my money back.
review from
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9,6
Pros: Great car and great mileage
Cons: Automatic locks
review from
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2,0
Pros: Nothing her staff was rude Dismissive and basically lied to my face and left myself and three other people stranded without cars
Cons: Do you do a delayed flight we arrive to the counter at about 10:04 the employees were still there but said that the counter closed at 10 o’clock and they could not help us and at the time there was nothing that could be done
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3,2
Pros: Drop off was easy and fast. Pick up was difficult. The first car I was offered was very dirty and covered with the remains of a biblical bug storm. I asked for a standard SUV which I reserved and paid for and was only given options of intermediate SUVs, although standard SUVs were available.
Cons: I reserved a standard SUV and was given an intermediate SUV although standard SUV's were available and I asked for one. I was told I would have to pay extra for the standard SUV. I am VERY UNHAPPY with this and would appreciate a refund. I did not get what I paid for.
review from
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6,8
Pros: Car was nice.m and clean.
Cons: Front desk staff hates their job and we’re very unwelcoming.
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10,0
Pros: Everything
Cons: Nothing
review from
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4,4
Pros: Front desk staff was obnoxious. Attempting to up-sell us on every aspect they could. Continuing to push for it after we declined. They also required a separate credit card for my wife who was the secondary driver. I’ve never experienced this with another rental agency. Stick with Alamo.
Cons: Literally, everything. Budget felt like a very low-raw experience across the board compared to our normal agency, Alamo. I would not rent with Budget again
review from
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2,8
Pros: The cost effectiveness of my rental and easy drop off
Cons: Maintenance and Cleanliness of the vehicle. The vehicle stalled out at the light . Had to restart it. The vehicle was dirty +dusty The key didn't have a clicker lock/unlock. The alarm go off & I had to rush to put it in the ignition to hurry and start. The only way to open door was by manually key
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6,0
Cons: The warning lights came on for oil and low tire pressure.. manual doors and with kids ages 5 and under became very difficult at times to unlock doors.
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10,0
Cons: Great experience overall. Good value. Seemless.
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4,0
Cons: The counter service was slow because there was only one agent helping customers with 4 people in line and 2 other employees in the back room. The agent asked me to sign a form stating there was no damage to the car before showing me the car. The first car stunk of smoke.
review from
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2,0
Pros: Worst service ever!!! They told my husband since he did not have two forms of ID they would not be able to rent to him.
Cons: Let customer know before they book that they need 2 form of ID
review from
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5,2
Pros: staff was available quickly. no line
Cons: the car was dirty, used, wasn't cleaned before we picked it up. it had insects all over the front car. windows weren't cleaned. it was horrible and i'd like my money back.
review from
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2,0
Pros: Nothing her staff was rude Dismissive and basically lied to my face and left myself and three other people stranded without cars
Cons: Do you do a delayed flight we arrive to the counter at about 10:04 the employees were still there but said that the counter closed at 10 o’clock and they could not help us and at the time there was nothing that could be done
review from
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3,2
Pros: Drop off was easy and fast. Pick up was difficult. The first car I was offered was very dirty and covered with the remains of a biblical bug storm. I asked for a standard SUV which I reserved and paid for and was only given options of intermediate SUVs, although standard SUVs were available.
Cons: I reserved a standard SUV and was given an intermediate SUV although standard SUV's were available and I asked for one. I was told I would have to pay extra for the standard SUV. I am VERY UNHAPPY with this and would appreciate a refund. I did not get what I paid for.
review from
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4,4
Pros: Front desk staff was obnoxious. Attempting to up-sell us on every aspect they could. Continuing to push for it after we declined. They also required a separate credit card for my wife who was the secondary driver. I’ve never experienced this with another rental agency. Stick with Alamo.
Cons: Literally, everything. Budget felt like a very low-raw experience across the board compared to our normal agency, Alamo. I would not rent with Budget again
review from
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2,8
Pros: The cost effectiveness of my rental and easy drop off
Cons: Maintenance and Cleanliness of the vehicle. The vehicle stalled out at the light . Had to restart it. The vehicle was dirty +dusty The key didn't have a clicker lock/unlock. The alarm go off & I had to rush to put it in the ignition to hurry and start. The only way to open door was by manually key
review from
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6,0
Cons: The warning lights came on for oil and low tire pressure.. manual doors and with kids ages 5 and under became very difficult at times to unlock doors.
review from
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4,0
Cons: The counter service was slow because there was only one agent helping customers with 4 people in line and 2 other employees in the back room. The agent asked me to sign a form stating there was no damage to the car before showing me the car. The first car stunk of smoke.
review from
Rated no. 7
Ace
6,1 Good (50 reviews)
1 location at Long Beach Municipal Airport
╳
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Ace
Locations at Long Beach Municipal Airport
Long Beach Marriott
+1 562 420 9100
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credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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6,8
Cons: The price
review from
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4,0
Cons: They over charge people.
review from
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2,0
Pros: Got a car that I ordered.
Cons: Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.
review from
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3,6
Customer service sucks
Cons: Lied about sending shuttle to pick me up.
review from
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4,8
Not impressed.
Pros: The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.
Cons: The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.
review from
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4,4
Ace rental car
Pros: price
Cons: had to wait 45 minutes for pickup, no one at the counter.
review from
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6,0
Not happy
Cons: I didn't like that the price online was $188.00 , but when I got to Allied it was $274.00 plus a $200.00 deposit. Nothing was mentioned about a deposit when I ordered the car online. Even when I returned the car, the girl couldn't figure out why I was charged for a extra day. However, she charged me. I will not recommend Kayak or Allied Rent a Car to anyone. My clue should have been not to rent when I saw the cracked windshield and dents in van. Very dissatisfied.
review from
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6,0
Cons: In the end you are to expensive....I will not use you again
review from
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2,0
Cons: The Ace car company service is terrible.
review from
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3,6
Filthy Car
Pros: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.
Cons: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.
review from
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10,0
Pros: Personnel service
review from
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5,2
Take a pass on this
Pros: Friendly service
Cons: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.
review from
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4,0
Cons: They over charge people.
review from
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2,0
Pros: Got a car that I ordered.
Cons: Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.
review from
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3,6
Customer service sucks
Cons: Lied about sending shuttle to pick me up.
review from
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4,8
Not impressed.
Pros: The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.
Cons: The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.
review from
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4,4
Ace rental car
Pros: price
Cons: had to wait 45 minutes for pickup, no one at the counter.
review from
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6,0
Not happy
Cons: I didn't like that the price online was $188.00 , but when I got to Allied it was $274.00 plus a $200.00 deposit. Nothing was mentioned about a deposit when I ordered the car online. Even when I returned the car, the girl couldn't figure out why I was charged for a extra day. However, she charged me. I will not recommend Kayak or Allied Rent a Car to anyone. My clue should have been not to rent when I saw the cracked windshield and dents in van. Very dissatisfied.
review from
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6,0
Cons: In the end you are to expensive....I will not use you again
review from
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2,0
Cons: The Ace car company service is terrible.
review from
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3,6
Filthy Car
Pros: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.
Cons: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.
review from
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5,2
Take a pass on this
Pros: Friendly service
Cons: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.
review from
╳
Car hire locations
Airport Van
Locations at Long Beach Municipal Airport
Long Beach International Airport 2640 N Lakewood Blvd
+1 310 491 7030
╳
Car hire locations
Allied
Locations at Long Beach Municipal Airport
4700 Airport Plaza Dr.
+1 562 420 9100
╳
Car hire locations
Avr
Locations at Long Beach Municipal Airport
Long Beach Airport
╳
Car hire locations
Eagle Rent A Car
Locations at Long Beach Municipal Airport
Long Beach airport
╳
Car hire locations
Los Angeles Van Rentals
Locations at Long Beach Municipal Airport
4100 E Donald Douglas Dr
+1 310 645 2015
