2.0
Worst rental car ever, they do not answer the phone and I never got the car total waste of money. You shouldn’t have it as an option for your customers. I trusted kayak but not anymoreReviewed Jan 13 2025
review from![kayak]()
2.0
Initially promised a SUV but ended up with a highly used mini van with over 100,000 miles. This vehicle did not have apple play or any other latest upgrades. I was told this us the only vehicle availableReviewed Oct 27 2024
review from![kayak]()
2.0
I’m still trying to contact them about the deposit I put down on my credit card AMEX that they said was required I think they charged me extra on top of what I paid to kayak My expectation was $289.00 CDN That’s what your website quoted I told them I didn’t need any extra insurance as my credit card MC covers auto car rental Please find out and report back to me what is going on Thankyou JohnReviewed Oct 25 2024
review from![kayak]()
2.0
This was the worst experience I’ve ever had with a car rental agency. The car alarm repeatedly went off when we tried to open the car with the key. We contacted the company and they refused to bring us a new rental. Their solution was for us to go to an auto parts store to replace fob key on our vacation. Also the blinker did not work. Then the battery went dead and we missed 1 hour of my sister’s wedding reception. Also the communication about shuttle pick up was false causing us to have to walk from car rental depot to get rental. The company also does not answer their phones. Overall horrible experience. Do not use this company!Reviewed Oct 17 2024
review from![kayak]()
10.0
This was the smoothest vehicle rental place I've ever rented from. Quick service, easy fast pick up, smooth clean ride, can't get over how fast I was on the road. I've been to other rental places and waited hours for my car. I was here for 5 minutes and had my van ready. Friendly helpful staff and close location to airport with easy shuttle service. I will definitely use them again and highly recommend them if you need a passenger van.Reviewed Oct 3 2024
review from![kayak]()
6.0
Vehicle was very dirty. It looked like it was not washed or cleaned in a long time.Reviewed Sept 26 2024
review from![kayak]()
6.0
The pick up was a nightmare with the phone number provided not answeringReviewed Sept 16 2024
review from![kayak]()
10.0
I will use them againReviewed Sept 10 2024
review from![kayak]()
2.0
The car was not a available at the time when we arrivedReviewed Sept 3 2024
review from![kayak]()
2.0
When I went to pick up my rental, I has been asked to pay the insurance, I told her that my credit card cover my rental insurance, but she still ask me to pay, otherwise I can't get my rental car. She said this is mandatory. When I booked on line, it is not said you have to pay for your insurance that is mandatory. I rented a car all over America, The first time I got a treat like this. This is kind of cheating. Please some one can give me a explain why I have to pay which I can have free auto insurance for my credit card ? Thank you!Reviewed Aug 18 2024
review from![kayak]()
2.0
Never got the rental they called me early thst morning to cancel said no vans available. I need a refund nowReviewed Jul 27 2024
review from![kayak]()
2.0
The flight was late and they had no one working in the evening. I had to cancel the reservation and go with Avis. I was not informed that they had no evening staff. I will never use Airport Van again and I will recommend against anyone else using them.Reviewed Jul 23 2024
review from![kayak]()