4.0
The reservation people were not helpful at all. First Lady told me there was only one car available and it was electric. I told her I was not comfortable with that bc I am lot familiar with electric cars. She found another car that was a way too big for me to feel safe driving. Strange, because in a parking lot with hundreds of cars, she initially said there was only one car available. The. She told me that budget doesn’t work with Allstate and that I needed the insurance. Then she told me I had to get the tolls coverage bc we were driving from LA to San Diego. We did not use any toll roads. When I went to the garage and saw the giant car she gave me, I went back inside and spoke with another person. He said he had no idea why she would say there was only one car available, there were plenty. The second person gave me a Dodge Hornet but failed to tell me it was a plug in hybrid. I did not realize it was plug-in until we got to our hotel an hour away. I spent too much time online trying to learn how the plug-in works, where I could charge it and how long it would take to charge. We took it to a charging station, only to find out that the Dodge uses a different type of plug. I called Budget several times asking for help and no one seemed to be able to give me helpful information. I finally found a charging station that would work in the garage of a public library. Then I had to download an app and set up an account to use it. And pay for four hours of parking ant the library. After 3 hours and 45 minutes to charge fully, we drove to San Diego. Battery all used up in one hour and ten minutes. Budget representatives were the worst! They did not seem to want to help me or rectify the situation. Renting a car is supposed to make your vacation less stressful so you can go where you want to when you want to, not have to rely on the schedules of public transportation or Uber/Lyft. This car rental crests hassle after hassle and wasted a lot of our time on vacation. I will lot use Budget again.Reviewed Apr 19 2026
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6.0
I got a wonderful rate through QEEQ for Budget at LAX. Unfortunately it was a very long wait in line and for car availability.Reviewed Apr 17 2026
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2.0
Waited over an hour at the Budget line/counter. Other counters had very short linesReviewed Apr 15 2026
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2.0
First of all, my dates were changed. When I went to the Kayak website to rent a car, the dates were different and I didn’t notice. When my husband picked up the car, he didn’t receive the one he reserved and ended up paying $300 more due to the date error. I will never use Kayak again. It was my first time using it, but having the dates changed, paying significantly more, and receiving a different car was not the experience we expected.Reviewed Apr 2 2026
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4.0
They hatched me twice for the rental. Once through Kayak- QEEB then overcharged me for the vehicle at pickup since they couldn’t see that I had already paid for the rental.Reviewed Mar 19 2026
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8.0
THANKS TO Super good ASSISTANT MİSS: WAFA EVERYTHING WENT VERY SMOOTH. I APPRECIATED, WARM HOSPITABLE PERSON MİSS: WAFA. THANKS TO BUDGET HAVING GOOD RESPONSIBLE PEOPLE WORKING FOR THE BUDGET.Reviewed Mar 8 2026
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10.0
Super smooth. I was even offered a free upgrade.Reviewed Mar 6 2026
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4.0
At the desk, the attendant did not ask if we wanted to purchase the gas option, he just put it on the bill and told us to sign. It was not clear. He also did not tell us how much it would cost, and did not tell us how much the toll additional fee would cost. I said no to the protection but did not understand when he said the others. As far as the car, he did give us a Jeep which I was very excited about.Reviewed Feb 18 2026
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2.0
Cancelled reservation day of with no prior notice.Reviewed Feb 17 2026
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4.0
We were stuck in the pick up like for almost 1 hour which made us late for work meetings.Reviewed Jan 26 2026
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2.0
No 1 hour + wait to check out car. Assign car that can be rented.Reviewed Jan 20 2026
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2.0
I didn't like anything about this experience, I feel I was ripped off I lost one day of the rental and I spent 10 hours waiting to pick up a car after a very long flight! I didn't even get the car that I paid for. I'm really frustrated and disappointedReviewed Jan 9 2026
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