8.0
Very long wait in LAX. Too long. All the rest was great.Reviewed Aug 23 2026
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2.0
They booked the wrong car so I never got it and had to book with another company last minuteReviewed Aug 17 2026
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2.0
The LAx rental car experience is the worst I’ve ever seen. It took 45 minutes to get a car and I was up charged for things I did not want.Reviewed Aug 11 2026
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2.0
First 2 vehicles given to us needed oil changes (we were about to drive 3600 miles) - check in counter people very unfriendly and uncooperative. Third vehicle was not what we reserved but had to take it anyway. Seemed like we were on a third world backwater instead if LAX. Took over 2 hours for us to be on our way at 2:30 AM. Took involvement of manager yo straighten it out and even he was having difficulty. Very poor performance by all.Reviewed Jul 11 2026
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8.0
The order form pick up address was wrong and off by a mile. It was moved two years ago!Reviewed Jun 11 2026
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2.0
The car I reserved was not prepared or available The counter employee took way too long to remedy. It situation Manager had to step in to help I still didn’t not received the car I reserved.Reviewed Jun 5 2026
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6.0
No one ever gave me a receipt and this is a work tripReviewed Jun 2 2026
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2.0
Clerk pushed to get full coverage insuranceReviewed Jun 1 2026
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2.0
One of the worst rental car experiences I’ve ever had. I reserved a Tesla and completed check-in in advance, expecting a smooth pickup.However, when I arrived, the Tesla was not available. I ended up waiting for about 1 hours and still did not receive the vehicle I reserved. During the process, I was first offered random replacement options that were not comparable to what I booked, including a hybrid Dodge and a Hyundai IONIQ, even though I clearly explained that I was not comfortable driving an unfamiliar EV. I asked for a regular gas or hybrid SUV such as a RAV4 instead. After all the waiting and back-and-forth, I was finally given a very poor-condition Chevrolet SUV, which felt like a major downgrade from my original reservation. On top of that, the rental agreement initially showed an optional Loss Damage Waiver added as “accepted,” even though I did not want it and already had rental car coverage through my credit card. I had to specifically go back and ask them to remove it. The staff also told me the final receipt could only be provided after the rental ended, which made the whole process feel even more confusing and unreliable. The vehicle I finally received was disappointing, and I even had to buy a charging cable myself because the replacement car did not have what I needed for navigation/phone charging. Overall, this was an extremely frustrating experience: the reserved car was unavailable, the pickup was delayed by 1 hours despite advance check-in, the replacement vehicle was poor, and the billing/optional coverage process was unclear. I would not rent from budget againReviewed May 30 2026
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10.0
Helpful staffReviewed May 12 2026
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10.0
There system setup is great fast in and out.Reviewed May 8 2026
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10.0
Ulysses was terrific to check out my rental event though he works at the Avis desk.Reviewed May 2 2026
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