Guest reviews
Overall rating
7,7
Good
Based on 1 739 reviews
Cleanliness
8,2
Comfort
8,3
Pick-up/Drop-off
7,6
Value for money
8,0
Pros
"Staff very friendly and helpful."
(in 628 reviews)
"Nice car - new ."
(in 1668 reviews)
"Rental experience was mostly good."
(in 269 reviews)
Cons
"The customer service was terrible."
(in 171 reviews)
"car return experience was unprofessional."
(in 843 reviews)
"Didn't get the car I reserved"
(in 844 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
car was clean
great car
car was great
pick up and drop
friendly staff
great service
great experience
car available
returned the car
great price
car return
charged extra
-
6,8
Pros: My pick up was awful.
review from
-
10,0
SIXT - 2020 Discovery Sport
Pros: Vehicle was given to me cleaned and fully prepared for my trip. Had a nice panoramic sunroof and Navigation. One of the best vehicles I’ve driven very comfortable.
Cons: Security deposit was originally $500, but was dropped to $200. Not really a con because it is refundable, but was unexpected.
review from
-
2,0
Pros: After paying - upfront - around $2,200 to rent a Range Rover, at the desk, after a VERY long flight and on Christmas Day, the agent asked for ANOTHER $2,500 deposit! So just shy of $5,000 to rent a car! For only 9 days! They say it was in the "fine print" that I would have to pay a $2,500 deposit when I arrived. FINE PRINT! AND, I took out the damage insurance so what was the $2,500 for? The agent could NOT explain to me what the deposit was for. THEN the agent AND a manager could NOT reach their own customer service department to change the rental to a Mercedes rate and a mere $500.00 deposit AFTER I already paid around $2,200 and would NOT refund me the difference and said at the end of the rental, I'll get a refund. I've rented from this place NUMEROUS times and they have NEVER asked me for such a high deposit and I have rented NUMEROUS high end cars from them. Who "hands over" almost $5,000 for a car rental??
Cons: See above! Put the deposits in BIG PRINT and be HONEST with your CUSTOMERS! Would kind of help, right?? And explain what such high deposits are for when the rates to rent the cars are already high!
review from
-
4,0
Pros: Car was clean
Cons: I originally booked my reservation under my name and my father offered to pay for my car for a Christmas present. Our payment was processed . Later we noticed in the fine print that upon picking up our car , the credit card used (my dad’s) and ID have to match in order to get the car. I called sixt customer service to try to switch my credit card to mine and the operator said he cannot without having to pay a rebooking fee and pay the current rate OR pay for 3 days and rebook, either way paying $160 more than my original agreement. I asked the operator at Sixt “after taking my original payment with my dads credit card and the reservation under my name, could I have got the car. He said “no”. Then I asked, why did you take my payment then if there is no way to get the car. He ignored my question and kept repeating it was in the disclosure. Then I asked , do you think this is right? He said personally no, however that’s the policy. I was so unhappy with the customer service here. Then the day I got the car at LAX SIxt , the customer service rep said the sixt rep I talked to was wrong in telling me what he did and said it could have been resolved. However he didn’t correct it either. I hope someone from this company can call me to reconcile this horrible customer service . All I wanted to do was switch out my credit card. Instead I had to pay more for a service that I could have never used . Please call me to fix this at 929-281-5246 - Mike Torres
review from
-
10,0
Pros: The staff member that helped us check out was great! She was super helpful.
review from
-
7,2
Pros: Drop off was easy but pick-up was not.
Cons: The check-out person pressured us to buy liability insurance. According to California law (like other states) minimum liability coverage is required. If a renter were were from another country they would not have their own and the rental company wold be required to have this minimum insurance. What we were probably being sold was extra liability insurance. We were also pressured to upgrade when we wanted a small car. Our instantaneous rating was changed from the 3 we selected. Sixt did not acknowledge our Allianz policy and suggested we get their insurance as we would be directly charged. Hence i suggest that renters not get the Allianz insurance as it would be a big procedure to get reimbursed particularly where, as happened to us in the past, police are ot interested in accidents that do not involve injuries. Rental companies should also explain the basic operations which differ from model to model.
review from
-
6,0
Pros: Newer car with great features.
Cons: Tried to scam us into getting a $60 toll pass and we went thru zero tolls. Car was not cleaned out
review from
-
7,6
Cons: Everything with the company but we just didn’t like the car (a Mini Cooper). It was cramped, the radio and lights weren’t very user friendly, the seats wouldn’t adjust correctly, and didn’t have very good shocks so it was bumpy and just hard to sit in for our road trip. Other than that, everything was good.
review from
-
4,0
Pros: Staff was not friendly. Car seemed to be in poor condition. The maintenance alert kept popping up in the middle of our trip. Overall it was a bad experience
review from
-
7,6
Pros: Quick and easy check-in and check out
Cons: The car wasn’t super clean. I thought it could have been better.
review from
-
6,4
Pros: Pickup was quick and easy
Cons: Our car smelled like smoke and no options were offered us except paying to upgrade
review from
-
10,0
Pros: Staff was friendly and accommodating. We were very pleased with our car. The whole experience was perfect.
Cons: Nothing. We will rent through Kayak/ sixt again. This was my first experience with both.
review from
-
10,0
SIXT - 2020 Discovery Sport
Pros: Vehicle was given to me cleaned and fully prepared for my trip. Had a nice panoramic sunroof and Navigation. One of the best vehicles I’ve driven very comfortable.
Cons: Security deposit was originally $500, but was dropped to $200. Not really a con because it is refundable, but was unexpected.
review from
-
10,0
Pros: The staff member that helped us check out was great! She was super helpful.
review from
-
10,0
Pros: Staff was friendly and accommodating. We were very pleased with our car. The whole experience was perfect.
Cons: Nothing. We will rent through Kayak/ sixt again. This was my first experience with both.
review from
-
6,8
Pros: My pick up was awful.
review from
-
7,2
Pros: Drop off was easy but pick-up was not.
Cons: The check-out person pressured us to buy liability insurance. According to California law (like other states) minimum liability coverage is required. If a renter were were from another country they would not have their own and the rental company wold be required to have this minimum insurance. What we were probably being sold was extra liability insurance. We were also pressured to upgrade when we wanted a small car. Our instantaneous rating was changed from the 3 we selected. Sixt did not acknowledge our Allianz policy and suggested we get their insurance as we would be directly charged. Hence i suggest that renters not get the Allianz insurance as it would be a big procedure to get reimbursed particularly where, as happened to us in the past, police are ot interested in accidents that do not involve injuries. Rental companies should also explain the basic operations which differ from model to model.
review from
-
7,6
Cons: Everything with the company but we just didn’t like the car (a Mini Cooper). It was cramped, the radio and lights weren’t very user friendly, the seats wouldn’t adjust correctly, and didn’t have very good shocks so it was bumpy and just hard to sit in for our road trip. Other than that, everything was good.
review from
-
7,6
Pros: Quick and easy check-in and check out
Cons: The car wasn’t super clean. I thought it could have been better.
review from
-
2,0
Pros: After paying - upfront - around $2,200 to rent a Range Rover, at the desk, after a VERY long flight and on Christmas Day, the agent asked for ANOTHER $2,500 deposit! So just shy of $5,000 to rent a car! For only 9 days! They say it was in the "fine print" that I would have to pay a $2,500 deposit when I arrived. FINE PRINT! AND, I took out the damage insurance so what was the $2,500 for? The agent could NOT explain to me what the deposit was for. THEN the agent AND a manager could NOT reach their own customer service department to change the rental to a Mercedes rate and a mere $500.00 deposit AFTER I already paid around $2,200 and would NOT refund me the difference and said at the end of the rental, I'll get a refund. I've rented from this place NUMEROUS times and they have NEVER asked me for such a high deposit and I have rented NUMEROUS high end cars from them. Who "hands over" almost $5,000 for a car rental??
Cons: See above! Put the deposits in BIG PRINT and be HONEST with your CUSTOMERS! Would kind of help, right?? And explain what such high deposits are for when the rates to rent the cars are already high!
review from
-
4,0
Pros: Car was clean
Cons: I originally booked my reservation under my name and my father offered to pay for my car for a Christmas present. Our payment was processed . Later we noticed in the fine print that upon picking up our car , the credit card used (my dad’s) and ID have to match in order to get the car. I called sixt customer service to try to switch my credit card to mine and the operator said he cannot without having to pay a rebooking fee and pay the current rate OR pay for 3 days and rebook, either way paying $160 more than my original agreement. I asked the operator at Sixt “after taking my original payment with my dads credit card and the reservation under my name, could I have got the car. He said “no”. Then I asked, why did you take my payment then if there is no way to get the car. He ignored my question and kept repeating it was in the disclosure. Then I asked , do you think this is right? He said personally no, however that’s the policy. I was so unhappy with the customer service here. Then the day I got the car at LAX SIxt , the customer service rep said the sixt rep I talked to was wrong in telling me what he did and said it could have been resolved. However he didn’t correct it either. I hope someone from this company can call me to reconcile this horrible customer service . All I wanted to do was switch out my credit card. Instead I had to pay more for a service that I could have never used . Please call me to fix this at 929-281-5246 - Mike Torres
review from
-
6,0
Pros: Newer car with great features.
Cons: Tried to scam us into getting a $60 toll pass and we went thru zero tolls. Car was not cleaned out
review from
-
4,0
Pros: Staff was not friendly. Car seemed to be in poor condition. The maintenance alert kept popping up in the middle of our trip. Overall it was a bad experience
review from
-
6,4
Pros: Pickup was quick and easy
Cons: Our car smelled like smoke and no options were offered us except paying to upgrade
review from
Other suppliers in Los Angeles scored
- 7.1/10 Avis car hire in Los Angeles
- 4.6/10 Ace car hire in Los Angeles
- 5.8/10 Payless car hire in Los Angeles
- 3.1/10 U-Save car hire in Los Angeles
- 6.6/10 Budget car hire in Los Angeles
- 9.9/10 State Van Rental car hire in Los Angeles
- 6.5/10 Hertz car hire in Los Angeles
- 8.6/10 Midway car hire in Los Angeles
- 6.5/10 Airport Van car hire in Los Angeles
- 5.9/10 Fox car hire in Los Angeles
- 7.5/10 Thrifty car hire in Los Angeles
- 8.3/10 Enterprise car hire in Los Angeles
- 6.6/10 Silvercar car hire in Los Angeles
- 6.7/10 AMPM Car And Truck Rentals car hire in Los Angeles
- 3.6/10 Economy Rent a Car car hire in Los Angeles
- 7.6/10 Europcar car hire in Los Angeles
- 6.6/10 NU Car car hire in Los Angeles
Where can I find Sixt hire cars in Los Angeles?
2444 Lincoln Blvd, Sixt car hire
Address
2444 Lincoln BlvdHours
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 07:00 - 19:00 |
| Sunday | 07:00 - 19:00 |
Phone
+1 310 356 4817Top tips for hiring a car from Sixt in Los Angeles
- Economy car hires from Sixt in Los Angeles are around 39% cheaper than other car types, on average
FAQs about hiring a car from Sixt in Los Angeles
What is the most popular car hire from Sixt in Los Angeles?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Sixt in Los Angeles.
How many car hire locations does Sixt have in Los Angeles?
Sixt has 3 car hire locations in Los Angeles. Take a look at our Sixt hire location map to find the best car hires near you.
Does Sixt have a car hire location at the airport: Los Angeles airport (LAX)?
Yes
Does Sixt offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Yes
