| Pick-up location | Toulouse |
|---|---|
| Hire locations | 46 |
| Airport locations | 13 |
Pros: The staff were super helpful & efficient. Particularly Brian @ Drop Off
Cons: I had tried to get a smaller automatic car but apparently there is only one Golf @ Toulouse. I come several times a year - is it possible to reserve the only one ?
Excellent
Pros: The process was very smooth on both ends. The cars in excellent conditions
Cons: For automatic cars, it would be good to have more choices in terms of car models.
not as advertised
Pros: The car drove nicely and got good gas mileage
Cons: The Hertz rental page I selected on line showed a picture of a small van to accommodate seven adults, but the actual car was a very small station wagon which was extremely cramped and with absolutely zero space for luggage. Extremely misleading.
No surprises
Pros: Got the exact car I booked
Cons: Nothing
Terrible customer service
Cons: My rental was for 150 euros, and then when I went to pick it up, they asked about insurance. I had three options: 1) full coverage for additional 150 euros, 2) partial coverage for 90 euros and 3) accept full responsibilities if there is an accident. I told the lady that 90 euros was quite excessive for two days of rental, and she nodded. She said "because you did not call from an European call centre." I found this to be silly, and filled out a complaint form with the local provincal bureau (Galicia).
When I went to drop off the car, the lady seemed to make a bit of a big deal about my gas being half full. I told the lady that the other lady said that because I had paid 70 euros in advance for gas, I don't have to worry about filling it up. They would refund whatever gas I had left in the tank. The lady in the counter told me to go to gas station to fill up, and I asked why. "because it is cheaper." It made no sense. She was frustrated and gave up, but I insisted on for complete explanation. She waved it off so I got really angry and demanded her to explain. She walked away to office, and a manager came out. He understood and explained that they refund the gas charges if you return the car with a full tank only. That made more sense. They should explain more in details rather than just saying simple things. I was not impressed with their customer service.
Pros: The staff were super helpful & efficient. Particularly Brian @ Drop Off
Cons: I had tried to get a smaller automatic car but apparently there is only one Golf @ Toulouse. I come several times a year - is it possible to reserve the only one ?
Excellent
Pros: The process was very smooth on both ends. The cars in excellent conditions
Cons: For automatic cars, it would be good to have more choices in terms of car models.
No surprises
Pros: Got the exact car I booked
Cons: Nothing
not as advertised
Pros: The car drove nicely and got good gas mileage
Cons: The Hertz rental page I selected on line showed a picture of a small van to accommodate seven adults, but the actual car was a very small station wagon which was extremely cramped and with absolutely zero space for luggage. Extremely misleading.
Terrible customer service
Cons: My rental was for 150 euros, and then when I went to pick it up, they asked about insurance. I had three options: 1) full coverage for additional 150 euros, 2) partial coverage for 90 euros and 3) accept full responsibilities if there is an accident. I told the lady that 90 euros was quite excessive for two days of rental, and she nodded. She said "because you did not call from an European call centre." I found this to be silly, and filled out a complaint form with the local provincal bureau (Galicia).
When I went to drop off the car, the lady seemed to make a bit of a big deal about my gas being half full. I told the lady that the other lady said that because I had paid 70 euros in advance for gas, I don't have to worry about filling it up. They would refund whatever gas I had left in the tank. The lady in the counter told me to go to gas station to fill up, and I asked why. "because it is cheaper." It made no sense. She was frustrated and gave up, but I insisted on for complete explanation. She waved it off so I got really angry and demanded her to explain. She walked away to office, and a manager came out. He understood and explained that they refund the gas charges if you return the car with a full tank only. That made more sense. They should explain more in details rather than just saying simple things. I was not impressed with their customer service.
A total rip-off ! Will never book again with Kayak
Cons: Very unclear insurance policy.
I had to pay more than double the rental price to get just a basic insurance.
I couldn’t get a clear explanation at pick up of the insurance I got, and it was not possible to modify the contract online to understand the insurance policy or to add an insurance.
Pros: Reliable car, clean and comfortable
Cons: No one showed me any of the car features eg. Petrol.
They also didn't explain where to pick up or drop off the car. In Nimes I drove around for 45min looking for a place to park close to rental. And then when I arrived they told me to take it to the car park. Maybe it would have been much easier and nicer if they had said this before hand.
Got overcharged
Pros: The car was brand new, and the girl at the counter was soooo nice!
Cons: My flight was rescheduled and because dollar was represented by hertz counter they could not adjust the price to match the shorter time I had car. So I over paid for the car, disappointing!
A total rip-off ! Will never book again with Kayak
Cons: Very unclear insurance policy.
I had to pay more than double the rental price to get just a basic insurance.
I couldn’t get a clear explanation at pick up of the insurance I got, and it was not possible to modify the contract online to understand the insurance policy or to add an insurance.
Got overcharged
Pros: The car was brand new, and the girl at the counter was soooo nice!
Cons: My flight was rescheduled and because dollar was represented by hertz counter they could not adjust the price to match the shorter time I had car. So I over paid for the car, disappointing!
Pros: 10 minutes for paperwork
5 minutes to pickup the car
The price
3 minutes to return the car
People very friendly and professional Toulouse and Pau
Cons: Do not change anything! thank you!
Cons: Everything was great! Smooth and easy — Toulouse airport Thrifty has a wonderfully easy pick up and drop off. With incredibly kind and helpful agents.
Pros: 10 minutes for paperwork
5 minutes to pickup the car
The price
3 minutes to return the car
People very friendly and professional Toulouse and Pau
Cons: Do not change anything! thank you!
Cons: Everything was great! Smooth and easy — Toulouse airport Thrifty has a wonderfully easy pick up and drop off. With incredibly kind and helpful agents.
Great experience
Pros: The man Ginoh was so kind and very informative. Best experience I've had renting a car. Quick and easy pick up and drop off.
Excellent!
Pros: Excellent! Very professional and very kind.
Cons: Attempt to let me sign new conditions not foreseen in the initial contracts.
| Most popular car type | Mini |
|---|
Mini (Class Mini car or similar) is the most frequently booked hire car type in Toulouse.
In the past 72 hours, the cheapest hire cars were found at Goldcar Rental SP (R171/day), Ace (R216/day) and Sixt (R297/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Toulouse are National (8,2, 3673 reviews), Avis (7,6, 2248 reviews), and Sixt (7,5, 1071 reviews).
In the last 72 hours the cheapest hire car price was found at Goldcar Rental SP Aeropuerto de Toulouse 31703 (7 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
