Washington Car Hire

Cons: Need more signage at airport for returning car. BEWARE, they are great for wanting you to upgrade which of course will increase the cost. Have your agreement available from when you booked on line to confirm the agreed cost. Use of kiosk takes even longer to use then speaking with someone at the counter.

Cons: Inspecting car myself prior to use and no one asked for the paperwork before leaving airport. Seemed useless.

Cons: When I got to the airport to pickup my car, the retailer told me there were additional fees and taxes that I needed to pay because it was an airport pickup. I was also charged an additional amount when I dropped it off, again because the drop-off was at an airport. I also paid for a intermediate sized car but was given a Ford Fiesta. I was disappointed in this experience and would not recommend Hertz to anyone.

Cons: Taxes and Fees were almost 3x what was listed in Kayak. Avoid. Some kind of scam doing on with hertz

Cons: My car was equipped with an easy pass for toll lanes, but it wasn't until I had a problem that I found out that you had to open a box in order to use it, that was not explain to me when the car was given to me, I had to look up to the pass and read it. I'm guessing will get a fine in the mail.

Cons: Unable to find car assigned to me,they try to charge me additional 400$ for car they gave me instead.

Cons: Would you please arrange for someone to contact me about the disgraceful experience I had with a Budget car rental this week. When my holiday plans recently changed, I called to adjust the pickup location (within the same city). A customer service person completed the request but did not advise me that the cost of the rental would DOUBLE. I only discovered this when I received an email receipt. I called to cancel that entire booking. I rebooked. I was advised that if I wasn’t sure how long I needed the car, I could make a booking and EASILY call to extend the booking at any time. When collecting the car, the attendant at the desk insisted that we change the name of the reservation to the name of the credit card used. We did so. When I called to extend the rental by a day, I was advised that the car was expected in California. All our documentation showed that we had correctly booked to return the car to Washington DC. The customer service person was unable to provide any documentation to confirm the change to our booking. We could not be connected to customer service. We had to hang up and call back. We were determined to get a receipt for the extended booking, given the difficulty we had already had with Budget. I called to extend the booking again. And was advised that the change in name of the booking (which Budget insisted we do) had complicated the booking which was not easily found. When I returned the car in Washington DC, the attendant was not able to complete the booking or provide a receipt. I do not accept that this is because the car was collected in Atlanta. Cars are collected and returned to different locations everyday! We should have a receipt when we return a BUDGET car to a BUDGET office. Finally, I asked a customer service agent for advice on how to extend an insurance policy when I extend a car booking. She was incredibly rude and provided no advice. The service was so poor and this experience was so bad that I am determined not to rent a car with budget again. It seems that offices and customer care share the Budget brand, but are not at all connected? I would like a refund that reflects this experience.

Cons: The pickup experience was terrible.

Cons: Had to wait over 3 hours for a car. They don't know how to hold a reservation.

Cons: Asked for a Ford Focus but got a NIssan Altima

Cons: When I returned the car I told them it needed a good vacuuming since my son's dog was in the car and he sheds. The attendant told me that dogs were not allowed and they would charge me $200+ for cleaning. No one had told me dogs were not allowed and nothing in their contract states that. It does state that a reasonable charge would be applied for clean up if necessary. The only additional cleaning needed would be minor. I'm aware of that since I brought the car to a car wash when I arrived at my destination on Dec 21st. The total cost including a generous tip was under $20. Budget has charged me over $300 which is totally unreasonable. There were no stain or anything extraordinary required.

Cons: Car was not available. If you are going to allow customers to book a car, you need to be able to provide a car.

Cons: When we got to airport we went to rental agent at airport to find our we had to go to union station to pick-up car. We got a rate of $220 for week on internet and to get one from the airport she wanted $599 so we got an uber and went downtown and saved $400. The agent didn't offer any discounts or price matching.

Cons: Everything

Cons: Arrived at pickup counter, was informed that the reservation only locked in the price, not an actual car. Pulled up my confirmation email which said, "Rental car reserved" in large letters. The Budget representatives at the counter did not apologize. We will not be using Budget again.

Cons: The location

Cons: Car was in poor condition. Left tablet in Car and never was returned to us.

Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.

Cons: There was no information during reservation to ket me know that pickup is not at main location on airport. Had to waste time locating shuttle to pickup location

Cons: I booked on kayak for 110.00 tax inclusive. When I got to the car rental desk it was 131.00. I know it is only 20 dollars and I did not have time to argue because I was running late but this was very misleading.

Cons: Took me nearly hour and half to pick up. Changed my plans significantly

Cons: The site is ghetto......it is off of the airport, which is fine, but the car lot was just ghetto...dirty and disorganized.

Cons: After a line of nearly an hour, they denied my rental because I only had debit cards (I did the reservation with the same debit card). When tried to switch the reservation to my wife, they said it wasn't possible and made a new one, of course more expensive than the original. I don't think I will ever repeat with them.

Cons: Un professional, and unwilling to be helpful.

Cons: Did not explain charges. Got reservation returns wrong. Bad

Cons: I pick up the car with an empty gas tank and returned it empty too but i was charged for the empty tank. I am asking the company to refund the amount of money charged to my debit card Poor axplanation of the bill upon drop off Thank you

Cons: Drop off fee. The car was not clean on the inside.

Cons: No directions to find the rental desk, on a hot day the address wasn't enough. I wanted a small car, they didn't have any.

Cons: The place was incredibly hard to find. There are no signs. Instruction in confirmation were not clear enough. We called customer service because we drove around for about 39 mins and they were also not able to give us info on how to get there. They transferred us to the location desk and we were on hold for 15 minutes and no one picked up.

Cons: Union Station drop off location for car rentals is almost impossible to find. No direct number available to call and head office Alamo

Cons: The first vehicle (Economy) did not have a working passenger seatbelt. I switched for a second vehicle which had a very noisy ventilation fan/ motor. Unfortunately, it was 20 degrees at the time, so heat and the fan were necessary. In any event, it was only a day trip, so it was not the worst.

Cons: No car! I thought I had reserved a car - I had, in fact. But because I didn't arrive at the time I had reserved (I was an hour late), they gave my car to someone else, and had no other cars available. We tried calling 3 others Enterprise locations but no one had a car. I had reserved a car for 24 hrs. If the staff wasn't sure I was still coming to pick it up, why not call or email? Or if they don't want to contact me BEFORE, why not contact me AFTER so I don't waste a trip to the pickup location? Completely UNACCEPTABLE and ridiculous. This is not how a car "reservation" should work. If you have a policy that customer must arrive within X minutes of car's reservation time, please make that clear so we know what the window of time is, or so we know when we need to modify the reservation to adjust the pickup time in advance. BAD EXPERIENCE!!!!!!!!!! Why would anyone make a reservation with Enterprise if we're not guaranteed an actual car? This was for an important trip to a hospital to visit a sick family member. Luckily I was able to get a car from Hertz.

Cons: Access to the parking in central Washington is a bit tight but manageable

Cons: The person at the front desk was very very disrespectful to me and my husband. He claimed that he called and left a message and since we didn't call him back, we don't have a car. He also lectured us on how we need to answer our call when someone calls. we assured him that we didn't get a call but it didn't help. This was the worst experience of my life.

Cons: not really anything was lacking...

Cons: Parking lot away from the office

Cons: Nothing.

Cons: Car reeked of cigarettes the whole time I had it. The smel just didn't go away. Car was a bit out of date as well. Brakes felt like it grinded.

Cons: Avis staff were rude, uncommunicative and unhelpful. Very long wait to pickup car, no explanation, lots of chaos and confusion. Staff were fighting with each other and ignoring customers. Total lack of accountability or basic customer service.

Cons: I expected to pay half the amount I ended up paying. My estimated total was around $33, and I understand it was an estimation, that's fine. But I ended up paying $80!! AFTER they gave me the receipt and AFTER I asked for them to explain all the charges did they offer me an explanation of "it's because you didn't fill up the gas tank even though it says full". After inquiring some more about what they meant by that, I do understand why they're asking me to fill up the tank and bring in a receipt even if the gas gauge reads "full," but it would have been really nice (and quite simple on their part) to have informed me of that BEFORE I took the car. Yes, they did ask me before I took the car, if I wanted to pay the $30 extra for them to fill up the gas tank. Since I was only driving a few miles for a few hours, I didn't expect to use enough gas to empty the tank, so I kindly declined. When I was talking with them, there was also a line forming, so they were annoyed that I was asking these questions (and it was quite apparent on how annoyed they were). Not using Kayak or Avis again. Extremely disappointed.

Cons: We make the booking car rental at KAYAK at the cost 348.92 $ for Avis Rent a Car Confirmation Number:02673329US1 ,But when pick up AVIS made up the contract charge 572$ at 11:15am (28th Dec) . We claim the payment at return time of drop off at (12:00 noon 30th Dec) , They said that because we pick up 45min early then they charge additional 1 more day , it's not fair if they mentioned clearly and adivise us we would delay pick up 45 min to meet the contract term . The total amount 572$ was not clearly in detail . In additional on 2nd Feb ,2018 our bank card has been charge other 130$ by Avis for unknown reason . All the gap paid amount with booking amount should be returned to us as requested . Please help us to claim back to AVIS . We are very upset for what KAYAK has GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. Please check & claim back money for us . Tell us the contact point in AVIS for claim this booking .

Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Cons: Ridiculous expensive quoute when I tried to add a few hours to the rental

Cons: They tried to additional gas charge without any explanation or notice when I returned car. I was so embarrassed their sneaky behavior.

Cons: Comfort rating isn't a reflection on Avis, more about the long distance comfort of the vehicle itself. Pick-up/Drop-off location at 1722 M street opens precisely at 7am. No early/late drop-off available.

Cons: unfriendly staff, confusing procedures

Cons: I wanted to pick up my car an hour earlier than booked and return it 2 hours later. The customer service person did not even understand what I wanted to do and would not quote me a price to make this minor change to the reservation.

Cons: I had to wait to for a car to be available and my trip started late because of it. I still had to pay for the entire time I booked the car. The car smelled like Old Space aftershave and it got on my clothes from the seat belt. There were no attendants when I dropped the car off, and I had to call Thrifty for a receipt because they did not email one or send communication that the car had been returned. I was overcharged for the rental because it was not checked in until 2 hours after the reservation ended, even though I had returned the car one and a half hours before it was due. An extra day of insurance was tacked on, as were additional taxes and a "mandatory airport fee" that were not disclosed at the time I booked the car or when I checked it out.

Cons: The car smelled of cigarette smoke. I didn't realize it until I had pulled out of the garage, and it was too late. It was the most basic model of some kind of Kia, and it was outdated.

Cons: Had reserved a Suburban. After I checked in and waited for 20 minutes was told they did not have any vehicles that size. Don't understand how you can run a business that way. I was moving my son from DC to Baltimore and needed a large vehicle. Was given a mini-van--which was not large enough.

Cons: Thrifty is now on-airport at Reagan National, but this wasn't clear on GPS or airport signage.

Cons: Rented a car for one day and they asked me 10,000 questions. Was in town for a funeral and don't understand why that was any of their business. My husband and I have the same credit card - same exact number, we just each have our name on o e. We inadvertently swapped cards and they wouldn't let me use it. I went to use debit and they first needed to check my credit score?!, see my return flight info and see more ID. It was such a hassle.

Cons: All the cars had over 30,000 miles on them and were a bit worn out.

Cons: I didn't enjoy the car I drove. But that isn't the fault of Kayak.

Cons: National does not pick up or drop off customers before or after rental, so you are responsible for arriving here and getting back on your own accord.

Cons: We were called a week in advance that our pick up location inDC would be closed that we needed to go to union station to pick up rental. However, after getting an Uber to union station, that office was closed too. Then we had to get another Uber to the Ronald Reagan airport. So more Uber drives. Very late start to our drive to Virginia.