| Pick-up location | Sao Paulo |
|---|---|
| Hire locations | 209 |
| Airport locations | 35 |
Pros: The staff was extremely helpful and patient despite the language barrier, pick up/drop off were painless and quick, shuttle drivers were friendly and very helpful
Cons: More convenient drop-off locations - that said proximity to airport express train was helpful
Pros: Nothing
Cons: I didn't take the car because Avis wanted to charge my credit card with a $3000 security deposit/ I never heard of such a thing. I had to rent a car from another company which did not have such a policy.
Pros: dropoff. car.
Cons: pickup
Cons: the insurance you sold us on line wasn't recognized in Brazil and became a headache for us. It was easily refunded but dealing with Brazil on last minute charges not fun- otherwise all good.
NEED TO IMPROVE PICKUP SERVICE A LOT, before I can
Cons: At GRU airport (Guarulhos/Sao Paulo/Brazil) the pick up service was terrible. Sunday Morning, spent over 1 hour at Terminal counter. Then at the Pickup location about 3 miles away, I waited another 40 minutes for the car to be washed (at a THIRD Location).
Finally, after so insistence, AVIS agreed to give another car, which came from the car wash, but the customer had 'given up' waiting. (and left the location carrying luggage, with his wife, and FURIOUS, with good reason).
Pros: The staff was extremely helpful and patient despite the language barrier, pick up/drop off were painless and quick, shuttle drivers were friendly and very helpful
Cons: More convenient drop-off locations - that said proximity to airport express train was helpful
Pros: dropoff. car.
Cons: pickup
Pros: Nothing
Cons: I didn't take the car because Avis wanted to charge my credit card with a $3000 security deposit/ I never heard of such a thing. I had to rent a car from another company which did not have such a policy.
NEED TO IMPROVE PICKUP SERVICE A LOT, before I can
Cons: At GRU airport (Guarulhos/Sao Paulo/Brazil) the pick up service was terrible. Sunday Morning, spent over 1 hour at Terminal counter. Then at the Pickup location about 3 miles away, I waited another 40 minutes for the car to be washed (at a THIRD Location).
Finally, after so insistence, AVIS agreed to give another car, which came from the car wash, but the customer had 'given up' waiting. (and left the location carrying luggage, with his wife, and FURIOUS, with good reason).
Cons: When I did the reservation online, the cost of the SUV car for 2 weeks was $330.00. However, when I got there the cost was actually $450.00 + insurance. I was told that the online price was just an estimation and subject to change, so it was paying or not getting the car at all. After that, since I refused to pay for insurance (it's covered by the credit card) they made a safety deposit of $3,000.00 on my card. Then they sent me to the garage to pick up the car and surprise, they didn't have the SUV I reserved available, so they "upgraded" my car to a full size car (Nissan Sentra) that barely fit all my luggage (the size of my luggage was the main reason I chose a SUV). The tag on the windshield said the next maintenance and oil change should be at 37,000 km. The car was at 48,000 km. I should've taken that as a sign.
One week after, while driving on a highway, my front right tire blew, I maneuvered to the highway shoulder and replaced with the spare tire (that was in terrible condition). I then went to the tire fitter to get a new tire (tires are not included on the insurance's coverage and they say that you are responsible for the replacement) and he said that the tire I had was vulcanized already, with a patch so large that was bound to blow sooner or later. Another $50.00 on a second hand (in much better condition) tire. He also calibrated all the tires because they were all almost flat.
2 days after that I ran out of windshield wiper fluid. When I stopped at the gas station to get it filled, the gas station clerk checked the car oil and brake fluid and to my surprise said that the brake fluid was almost dry. Since I was about to return the car and had somehow survived 2 weeks with that car, I refused to spend any more money on it.
So I ended up spending $500.00 on a car I didn't want. Avis/Budget will never see me or my family and friends again.
Great experience, affordable, easy.
Pros: Easy, affordable and great shuttle.
Cons: Super long line to get the car but I think that was just circumstantial.
Cons: Carro com restrição de rodízio. Não podia rodar no centro.
Pros: Car in good condition, and the rapideness in the pickup/dropoff service.
Good service
Pros: Good service. The staff was very friendly. It was easy the entire processs ( to get and return the car).
Cons: The car had a child lock and did not open from inside. All the time I had to wait someone open the door from the outside.
No shuttles to pick us up or car available
Pros: I never had a bad experience like this we a car rental. Nothing good to say
Cons: Our flight was delayed half an hour. When we got to the airport, we were still within the one hour limit before they could cancel ou resevation (this policy was not displayed anywhere on the website or mentioned to us during the booking) but there were no shuttle to pick us up. I called their call center on an international charge and they said they canceled the reservation and could not guarantee the SUV we reserved or the rate. When we got to their location by shuttle, about half an hour later, they didn't have the car we booked though they gave us a bigger car but no air conditioning and the USB ports did not work. Just a nightmare we endure for a few days until we decided to drive all the way back there to switch cars. No discounts for the inconvenience. The people were nice but made us feel like they were doing us a favor to give us a bigger car to fit our bags when we could have fit everything in the SUV
Cons: Large deposit required
Cons: Pickup was terrible. Van did not stop for us. Least number of vans from airport to rental site compared to other agencies.
Good rental car
Pros: Easy pick up and
Easy drop off
Once you get to their store near the airport.
Cons: There was no one at the booth available to take care of the rental as I arrived at the airport.
They have a phone that you can call them directly where they guide you to take their bus to their store near the airport.
Cons: We did buy insurance from Allianz available from your website to cover for the all rental period for a $153.00. and we did get the printed confirmation. When we arrived at the GRUairport in Sao Paulo Brazil to pick up the car at Budget location they said we had to pay the Insurance and that Allianz was not valid, because we should get insurance direct from Budget.
They charged us more for the daily insurance coverage than the daily rental rate for the car.
This is dishonesty.
Now how can I get back my money that I paid to Allianz?
If I cannot get my refund I will write a bad review on google and other browsers.
Surprise at pickup
Pros: Shuttle service was quick, dropping off the car too
Cons: The person tried to hold 12k Brazillian Reais in my credit card, and with very little explanation, after arriving on a very tiring flight, I had to deal with an unexperienced person trying to poorly explain what this 12.000,00 was about. In the end it came down to 1.5k, it was just stressfull
Great experience, affordable, easy.
Pros: Easy, affordable and great shuttle.
Cons: Super long line to get the car but I think that was just circumstantial.
Pros: Car in good condition, and the rapideness in the pickup/dropoff service.
Good rental car
Pros: Easy pick up and
Easy drop off
Once you get to their store near the airport.
Cons: There was no one at the booth available to take care of the rental as I arrived at the airport.
They have a phone that you can call them directly where they guide you to take their bus to their store near the airport.
Cons: Carro com restrição de rodízio. Não podia rodar no centro.
Good service
Pros: Good service. The staff was very friendly. It was easy the entire processs ( to get and return the car).
Cons: The car had a child lock and did not open from inside. All the time I had to wait someone open the door from the outside.
Cons: Pickup was terrible. Van did not stop for us. Least number of vans from airport to rental site compared to other agencies.
Cons: When I did the reservation online, the cost of the SUV car for 2 weeks was $330.00. However, when I got there the cost was actually $450.00 + insurance. I was told that the online price was just an estimation and subject to change, so it was paying or not getting the car at all. After that, since I refused to pay for insurance (it's covered by the credit card) they made a safety deposit of $3,000.00 on my card. Then they sent me to the garage to pick up the car and surprise, they didn't have the SUV I reserved available, so they "upgraded" my car to a full size car (Nissan Sentra) that barely fit all my luggage (the size of my luggage was the main reason I chose a SUV). The tag on the windshield said the next maintenance and oil change should be at 37,000 km. The car was at 48,000 km. I should've taken that as a sign.
One week after, while driving on a highway, my front right tire blew, I maneuvered to the highway shoulder and replaced with the spare tire (that was in terrible condition). I then went to the tire fitter to get a new tire (tires are not included on the insurance's coverage and they say that you are responsible for the replacement) and he said that the tire I had was vulcanized already, with a patch so large that was bound to blow sooner or later. Another $50.00 on a second hand (in much better condition) tire. He also calibrated all the tires because they were all almost flat.
2 days after that I ran out of windshield wiper fluid. When I stopped at the gas station to get it filled, the gas station clerk checked the car oil and brake fluid and to my surprise said that the brake fluid was almost dry. Since I was about to return the car and had somehow survived 2 weeks with that car, I refused to spend any more money on it.
So I ended up spending $500.00 on a car I didn't want. Avis/Budget will never see me or my family and friends again.
No shuttles to pick us up or car available
Pros: I never had a bad experience like this we a car rental. Nothing good to say
Cons: Our flight was delayed half an hour. When we got to the airport, we were still within the one hour limit before they could cancel ou resevation (this policy was not displayed anywhere on the website or mentioned to us during the booking) but there were no shuttle to pick us up. I called their call center on an international charge and they said they canceled the reservation and could not guarantee the SUV we reserved or the rate. When we got to their location by shuttle, about half an hour later, they didn't have the car we booked though they gave us a bigger car but no air conditioning and the USB ports did not work. Just a nightmare we endure for a few days until we decided to drive all the way back there to switch cars. No discounts for the inconvenience. The people were nice but made us feel like they were doing us a favor to give us a bigger car to fit our bags when we could have fit everything in the SUV
Cons: Large deposit required
Cons: We did buy insurance from Allianz available from your website to cover for the all rental period for a $153.00. and we did get the printed confirmation. When we arrived at the GRUairport in Sao Paulo Brazil to pick up the car at Budget location they said we had to pay the Insurance and that Allianz was not valid, because we should get insurance direct from Budget.
They charged us more for the daily insurance coverage than the daily rental rate for the car.
This is dishonesty.
Now how can I get back my money that I paid to Allianz?
If I cannot get my refund I will write a bad review on google and other browsers.
Surprise at pickup
Pros: Shuttle service was quick, dropping off the car too
Cons: The person tried to hold 12k Brazillian Reais in my credit card, and with very little explanation, after arriving on a very tiring flight, I had to deal with an unexperienced person trying to poorly explain what this 12.000,00 was about. In the end it came down to 1.5k, it was just stressfull
Cons: The booking was not honored. I had to book another car and pay for it
There is no communication between KAYAK and HERTZ / LOCALIZA
Cons: When I arrived at the pick up location they’ve said that they didn’t received such confirmation number from KAYAK and that they don’t work with those kind of car “Standard - Chrysler 200 or similar”. I’ve called to Hertz customer service and they found my confirmation number. However the attendant that was in my front said that she had no car to give to me.. well after a hour they decided to give to me a SUV Duster. I have to say that after all the manage was very polite.
They convinced me to book directly with them from the next time.
Pros: Great, fast and car as new !
Cons: O acesso a loja hertz de congonhas está muito complicado devido a obra em frente a loja
Cons: Car is older than what you might expect
Easy
Pros: Good selection, friendly service.
Cons: Bigger cars are very expensive.
There is no communication between KAYAK and HERTZ / LOCALIZA
Cons: When I arrived at the pick up location they’ve said that they didn’t received such confirmation number from KAYAK and that they don’t work with those kind of car “Standard - Chrysler 200 or similar”. I’ve called to Hertz customer service and they found my confirmation number. However the attendant that was in my front said that she had no car to give to me.. well after a hour they decided to give to me a SUV Duster. I have to say that after all the manage was very polite.
They convinced me to book directly with them from the next time.
Cons: O acesso a loja hertz de congonhas está muito complicado devido a obra em frente a loja
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Sao Paulo are Alamo (8,7, 6479 reviews), National (8,2, 3600 reviews), and Avis (7,6, 2261 reviews).
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