Car Hire at Baltimore/Washington Airport

Pros: The staff was very courteous and were knowledgeable.

Cons: The prices were outrageous, none of the vehicles offer GPS options.

Expensive insurance and lying

Pros: Car was good

Cons: Ladies on the counter have soo much attitude, they were laughing on me and they tried to cheat me they were convincing to buy ez pass card too cz i am going to buffalo. They said its new york so u pay toll on lots of places. I told them that i m not going to newyork city and in state, i’ll choose the way where no tolls and my map suggest but they were insisting to take that $72.00 ez pass. Insurance is toooo much high. Basic insurance is $30.00 / day...i m disappointed with all those things.

They didn’t have a car available for our reservation.

Pros: Nothing

Cons: They did not have a car and we were told to wait 3 hours in a rental car center with no food or anything. This was at noon and we have 5 and 3 year olds.

Bwi rental

Pros: Size of car

Cons: Only 2 cars of size wanted available and the one I selected had some damage and only a 3/4 full gas tank

Would not rent me a car

Pros: Budget discriminate people that use their middle name. Only people that use their fist name on their credit card can rent from Budget! What a backwards organization. Happened to the person in line in front of me too.

Cons: Counter person seems to enjoy telling people they don’t rent cars to people that use their middle name. What a crock.

Hidden Fees

Pros: unlimited mileage, 4 doors

Cons: Asked for Transponder for Tolls in Virginia area. Was told $4.95 per day used plus toll fees. Was charged $15.99 per day for entire rental even tho only used Transponder for Tolls 1 day.