Car hire at Baltimore/Washington Airport

Pros: The staff was very courteous and were knowledgeable.

Cons: The prices were outrageous, none of the vehicles offer GPS options.

Expensive insurance and lying

Pros: Car was good

Cons: Ladies on the counter have soo much attitude, they were laughing on me and they tried to cheat me they were convincing to buy ez pass card too cz i am going to buffalo. They said its new york so u pay toll on lots of places. I told them that i m not going to newyork city and in state, i’ll choose the way where no tolls and my map suggest but they were insisting to take that $72.00 ez pass. Insurance is toooo much high. Basic insurance is $30.00 / day...i m disappointed with all those things.

They didn’t have a car available for our reservation.

Pros: Nothing

Cons: They did not have a car and we were told to wait 3 hours in a rental car center with no food or anything. This was at noon and we have 5 and 3 year olds.

Bwi rental

Pros: Size of car

Cons: Only 2 cars of size wanted available and the one I selected had some damage and only a 3/4 full gas tank

Would not rent me a car

Pros: Budget discriminate people that use their middle name. Only people that use their fist name on their credit card can rent from Budget! What a backwards organization. Happened to the person in line in front of me too.

Cons: Counter person seems to enjoy telling people they don’t rent cars to people that use their middle name. What a crock.

Hidden Fees

Pros: unlimited mileage, 4 doors

Cons: Asked for Transponder for Tolls in Virginia area. Was told $4.95 per day used plus toll fees. Was charged $15.99 per day for entire rental even tho only used Transponder for Tolls 1 day.

Pros: Never got couldn’t find reservation

Cons: Never used couldn’t find reservations

Just okay

Pros: The check in process was fast and efficient.

Cons: There was no inventory when I arrived and I don’t believe the car that I rented for the category that I reserved. The return process was incredibly slow and inefficient.

Dollar Rental Awful From Pickup to Dropoff

Pros: Chevy Impala is a comfy car.

Cons: I’d give zero stars if possible. 1. No one at the counter for three minutes (arrived dying a typically busy 4:30pm customer time). 2. Rental staff said a toll pass wasn’t necessary for me because the area I was driving used toll-by-plate (then charged me over $100 additional dollars upon turnin to ensure I wasn’t hit with toll violations). 3. Car’s trunk was heavily dented, multiple scratches that went through the paint to the bare metal, and other scratches that looked as if my “premium class” car had bee scrubbed with steel wool! 4. The employee at the final check out booth didn’t know about the process for filling out a pre-damage check sheet (and had to call the front desk to learn).

Horrible!

Pros: Waited in line for 25+ minutes. No one ahead of me. Only one rep on duty and she was evidently new and overwhelmed/stuck trying to handle a foreign national get their rental. Asked what the problem was with no response. Asked how long it would take and she said she was just wrapping up. 15 minutes later I had to loudly voice my concern over the lack of customer service. The only response was she was working as fast as possible. Finally after again voicing my displeasure a rep from Thrifty next door offered to help me. Arrived in the rental facility at 7:06 pm and did not drive away until 7:55 pm. TOTALLY unacceptable. Will NEVER use Dollar again.

Cons: They charged us to have a spouse also be a driver. We cancelled.

Misinformed

Pros: Rental agent in Hanover was sweet ; nice car

Completely disorganized

Pros: Decent car

Cons: When we arrived at BWI to pick up the car, there was only one person at the counter despite the long line, we were told we could pick any car in the economy section, but when we arrived there were none there. There was absolutely no communication between the front desk and where the cars actually were to let us know this ahead of time. We were then told to take a compact car. We picked a car, put in our infant's car seat, then went to the drive through to check out. We were then told that the car we selected needed maintenance and the whole line behind us had to be backed up so that we could reverse, unload everything, including the infant and car seat (which is not easy to do), and pick another car. There was no apology for the inconvenience, but we were treated like we made a mistake in choosing it. Really terrible customer service all around. Check-in was just as bad as there was one guy doing the check-in, who had no idea what he was doing and a large group of people trying to get to their flights. We'll never use this company again due to it's poor customer service, unorganized handling of customers, and being short staffed all-around.

Every thing was a Lie

Pros: Nothing I will never use Kayak again!!!! I would suggest that any one wanting a deal go else where.

Cons: Misleading advertisement by Kayak ended up costing me 100's in extra fees plus I ended up with a vehicle that was lower then advertised and had to pay more for it. When I tried to call, no phone number, so I emailed, no response!!!' Go else where.dollar was of no help as well. They said I have to call kayak!!

Rented my car before I arrived.

Pros: Nothing.

Cons: That my car was rented before I arrived. And no other cars were available at the reserved rate.

Cons: Pkup timing from BWI starts 7AM. Not disclosed before booking. Insurance from 3rd parties has catch. Also not disclosed.