Recent reviews
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9,2
Pros: Quick service at the counter. Free upgrade when no car in my reserved class was ready.
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2,0
Cons: Made reservation with the desire to rent a Cadillac for a week. Found no way to request said car after speaking to several persons in Alamo customer service and reservations. As a result did not rent from Alamo.
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2,0
Pros: $200 deposit was required to rent vehicle. There was no mention of that in the reservation online.
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10,0
Pros: Staff was very friendly
Cons: Perfect experience...would use again
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9,6
Cons: Rental agent tried hard to upsell the larger car. We told her no and when we picked up the car, the class we reserved was not available so they put us in a larger one. The agent knew this and wanted us to pay more
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10,0
Pros: Yes they Were friendly and helpful.
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10,0
Pros: Staff & vehicle were perfect!!!
Cons: Nothing
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7,2
Cons: Pickup process was problematic. The car they gave us was “sold” so we had to turn around and return it after a long wait line to get to the exit gates. Then they took 20 minutes to get another car for us which was much smaller than the first.
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9,6
Pros: Staff was friendly and super fast. Signage for rental dropoff was a little confusing and hard to find. Once inside the facility, all was fast and easy.
Cons: Better signage for dropoff location. True for all rentals.
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9,6
Pros: Vehicle type and condition, ease of booking, convenience of returning in an alternate city, friendliness of staff in return location.
Cons: Service agent at BWI was not the most friendly, but they were efficient.
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2,0
Cons: I was told by customer service that I would be reimbursed for my hotel and the tire I paid for and was told now that I will not be reimbursed for my hotel. The customer service at BWI is horrible. PLEASE DO NOT rent a car from them. My tire got flat and I purchased a tire but had to get a hotel.
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9,6
Pros: Car was great size and what was expected. Service and staff were great.
Cons: Was Given wrong car at first but after 15 minutes or so we were taken care of.
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9,2
Pros: Quick service at the counter. Free upgrade when no car in my reserved class was ready.
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10,0
Pros: Staff was very friendly
Cons: Perfect experience...would use again
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9,6
Cons: Rental agent tried hard to upsell the larger car. We told her no and when we picked up the car, the class we reserved was not available so they put us in a larger one. The agent knew this and wanted us to pay more
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10,0
Pros: Yes they Were friendly and helpful.
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10,0
Pros: Staff & vehicle were perfect!!!
Cons: Nothing
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9,6
Pros: Staff was friendly and super fast. Signage for rental dropoff was a little confusing and hard to find. Once inside the facility, all was fast and easy.
Cons: Better signage for dropoff location. True for all rentals.
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9,6
Pros: Vehicle type and condition, ease of booking, convenience of returning in an alternate city, friendliness of staff in return location.
Cons: Service agent at BWI was not the most friendly, but they were efficient.
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9,6
Pros: Car was great size and what was expected. Service and staff were great.
Cons: Was Given wrong car at first but after 15 minutes or so we were taken care of.
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2,0
Cons: Made reservation with the desire to rent a Cadillac for a week. Found no way to request said car after speaking to several persons in Alamo customer service and reservations. As a result did not rent from Alamo.
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2,0
Pros: $200 deposit was required to rent vehicle. There was no mention of that in the reservation online.
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2,0
Cons: I was told by customer service that I would be reimbursed for my hotel and the tire I paid for and was told now that I will not be reimbursed for my hotel. The customer service at BWI is horrible. PLEASE DO NOT rent a car from them. My tire got flat and I purchased a tire but had to get a hotel.
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