Excellent
9,0
Pros:
Very modern and clean. Easy access to airport n nice hotel bar
Cons:
Nothing
Poor
1,0
Pros:
Nothing.
Cons:
I will never utilize booking.com or attempt to stay at a place that isn’t flexible with rescheduling dates.
Excellent
8,0
Pros:
nice location
Cons:
cleaning staff didn’t clean my room properly
Excellent
9,0
Cons:
Would have been nice to have breakfast included… even just the muffins
Excellent
10,0
Pros:
I think this was the best hotel I've ever had based on my budget. It was a beautiful large space with lots of natural light, a partitioned bathroom on the backside of bedroom. The best part was the extraordinary view. If you look directly out the window from the bed all you see are trees. I'm at a Westin now. Surprisingly there aren't any outlets in the bathroom, and I couldn't get online for a day; I wish I could be back at the Aloft.
Cons:
The shower didn't close, but at least it didn't leak water all over the floor.
Mediocre
2,8
Pros:
The Aloft BWI is filthy. My room had a 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.
Cons:
6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.
Good
6,8
Pros:
Location is very convenient. Easy access to Rt 295 and the airport.
Cons:
They might just fixed paints in the room and there were stains of paints everywhere: on the carpet, desk, shelf, etc. The elevator door does not open/close properly and I almost got locked in once. The AC was set to cool when I entered the room and it was almost Christmas!
Good
6,2
Pros:
Clean Great location near BWI Lots of friendly "try" by staff Good amenities (pool, bar, breakfast and snack available)
Cons:
New hotel where processes at the hotel are not aligned completely with options on web site (like "breakfast included"). Over-reserved for parking spaces allotted.
Excellent
10,0
I enjoyed my stay. Hotel was different and unique and a good get a way for a stay-cation.
Excellent
10,0
Pros:
The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality
Cons:
My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.
Okay
5,4
Cons:
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
Good
6,8
Pros:
Check in was easy, no hassle. The room was nice, what you would expect for the price.
Cons:
The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
Excellent
10,0
Pros:
Friendly staff, clean rooms, comfortable beds, convenient to airport
Cons:
No continental breakfast
Mediocre
2,0
Pros:
The bar
Cons:
Room was dirty staff unprofessional
Excellent
10,0
Pros:
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order
Cons:
But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
Okay
5,7
Cons:
There were no towels in my room. I called 4 times to ask for towels and got no answer.
Good
7,3
Pros:
close to the airport very comfortable bed free coffee non smoking-supposedly
Cons:
some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
Excellent
8,3
Pros:
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff.
Cons:
Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
Mediocre
3,3
Pros:
Nothing
Cons:
This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.