Hotels near Baltimore/Washington Airport

Pros: offset by rudeness

Cons: got there with my husband and elderly dad at 1a after long drive in rain. the overnight person checking us in was cordial and said breakfast offered in lobby until 10a when we went down in the morning, saw coffee pot in bar where it appeared breakfast was being served. we poured 5 cups for 3 people to take to my dad. woman who had swwn us doing so waited until we were finished and then. said , “you know you have to pay for that, right?” um, no. no sign or clear direction. as i was waiting for elevator, she came past me to tell desk staff “you know I charged them” and they all laughed. wow. there are SO many options available now. I travel frequently business and pleasure and have family attending Loyola. i will never stay at a Holiday Inn again.

Pros: location

Pros: - Very convenient location to the airport. - 24 hour free shuttle to airport (BWI). Shuttle driver drove very safely and was pleasant despite being 4am. - Bed and pillows were very comfortable. - Shower pressure and temperature were good. - Check in and out were quick and easy. - Staff were friendly. - Hotel felt safe, comfortable, and clean.

Cons: - The toilet would run randomly and it was loud at night. - Mini fridge sounded like it was about to bite the dust and was making a very obnoxious dripping sound and hum all night. - Some mold in the caulking in the shower but it wasn’t bad. - Hotel seems old but they are doing a very good job about keeping it modern and updated. I’m confident had we said something about the toilet or fridge, they would’ve been very accommodating. We chose to just ignore it.

Pros: Excellent service, very friendly staff.

Cons: Nothing

Pros: I appreciated the hospitality from the staff. My room key constantly deactivated and they were very patient with my mom and I. The room was more comfortable than what I expected. Breakfast was a plus and was delicious

Cons: I didn’t have an issue with anything. I did think the fitness should have actual weights in there though. For those who actually like to lift and not just cardio machines

Pros: it was very clean. Beds were comfortable.

Cons: I couldn’t get my room as cold as I wanted. There appeared to be a set point for the air conditioner.

Pros: Staff great, shuttle service/drivers wonderful Room good, had everything we needed. Happy that you are moving away from those sample sized toiletries to refillable big ones!

Cons: Couch was stained.

Pros: This is a pet friendly hotel and he barking made the stay horrible also the bed was hard.

Cons: The barking and the bed also we were placed in a handicap room and the shower was not usable.

Pros: Came because we had a death in the family & needed to find a hotel close to where the funeral was being held. The place was nice & clean and the staff friendly. Couldnt ask for more.

Cons: Nothing!

Pros: Friendly helpful staff location for business

Pros: I love their King bed suite. Linens always fresh and clean. Housekeeping isn’t annoying in the am. Staff is super nice.

Pros: The staff was very accommodating. I was only there for 8 hrs so I didn’t use the facilities other than to crash over night.

Cons: The room had not been vacuumed at all. There was a cocktail toothpick on the floor and several large pieces of debris/food. I was traveling with a one year old so that made me pretty upset and I couldn’t let her roam around without me as she puts everything in her mouth still. Even without a toddler, that’s gross.

Pros: All workers were very friendly and welcome.

Cons: Nothing, it was a very nice stay and I will be back and stay again when i am in the area.

Pros: The King size suite was large and comfortable. Staff was friendly and the room was clean.

Cons: I just wish they had a King Suite with Jacuzzi Tub and/or an indoor pool with Hot tub

Pros: The bed was comfortable and the room smelled and looked clean! I was impressed.

Pros: Very clean and comfortable.

Pros: I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably.

Cons: The furniture and room environment seems kind of dated.

Pros: I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing

Pros: Room was clean and close to the airport.

Pros: The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.

Pros: The bed was super comfy, more of a plush mattress, which is what I like. I liked that I could control the temperature of the room, and also that the shower had good pressure. Everything was clean. The breakfast had good variety.

Cons: The staff weren’t as friendly as other Holiday Inn hotels I’ve stayed at. The front desk staff were ok, but the staff in the rest of the hotel made me feel like I was a nuisance. The breakfast area was always running low and messy. The pool was closed “for safety” but we just went to a water park…doesn’t make sense.

Pros: proximity to BWI

Pros: Breakfast is OK.

Pros: My wife liked the bed. The breakfast was good.

Pros: the location, it was clean, and quiet.

Cons: the pictures of the king suite on booking.com were misleading so it was a lot smaller in person than was hoping for, the mattress was too firm and hurt our backs!, it was so hot in the breakfast area that we couldn’t even enjoy our breakfast and the drink machine in breakfast area was out of order! also, the bathroom was way too small!

Pros: Room size is good and bed is comfortable/ Sunday breakfast is good.

Cons: 1. We expected the swimming pool open to use. But it was still closed. The front desk is helpful but not friendly. 2. We thought the breakfast time was the same on second day stay (morning from 7 to 10am). So we got there around 9-06am. The staff just told us . It already closed. We left with hungry and grumpy kids. 3. The second night, we smelled marijuana coming from the door. Called the front desk and they came out and sprayed so air freshener. This was just not good for kids to smell. We are not going to stay this hotel anymore next time visiting Baltimore.

Pros: Clean, comfortable and well worth it!!

Cons: Nothing. It exceeded my expectations!!

Pros: Great riom, really nice staff, good breakfast!

Cons: We were told to call the hotel upon our return to BWI and we would be picked up by the shuttle at a particular location in the airport. We waited for nearly 45 minutes and had to call a second time in order to get a shuttle back to the hotel.

Pros: Unbelievable variety of everything. Couldn’t imagine anything else to be offered for breakfast.

Cons: Not temporarily charging $75 deposit for potential room damage.

Pros: Suite was so nice. Loved that they had doors to block off the bedroom. 2 air units. Spa tub was nice as well.

Cons: A little expensive but worth it

Pros: convenience and comfort.

Pros: conveniently located to highway

Cons: n/a

Pros: We always enjoy staying at Holiday inn express

Cons: As we were sleeping in a bed bug bit my fiancé and we had to leave the middle of the night

Pros: beautiful place, lovely decor, quaint

Cons: the lack of communication and unorganization

Pros: Twice while riding the elevator down to the lobby we were greeted by what I believe were maintenance men of the hotel. Both of these gentlemen asked how our visit was going, if we needed anything and where everything was located (pool, restaurant, etc.) Both my husband and myself were very impressed by these two men. I wish I had gotten their names.

Cons: We had a shower stall in our bathroom. The angle of the faucet against the shower wall created a puddle on the floor. We used towels to stop the flow of water and clean up the floor. I was not impressed by the breakfast buffet. It did not look very appetizing. We went to Cracker Barrel.

Pros: the furnitures looked modern

Cons: sheets was dirty

Pros: Almost no communication as to how to work breakfast, nor the amenities for which you pay hilton rates.

Pros: Great layout and great staff

Cons: No microwave in the room, but there were two community ones to use. Overall, a great experience

Pros: The whole staff was great, the bar was fantastic and the food was fantastic.

Cons: Not enough regular coffee in room

Pros: Great location, nice staff, and very clean.

Cons: There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.

Pros: Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly.

Cons: They need to cut the trees around the sign on the street. It was a little hard to see.

Pros: Modern look of the room. Water in the room.

Cons: The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.

Pros: On site restaurant and bar. Decor was very elegant.

Pros: great location

Pros: I was very nice

Cons: the kitchen and appliances are a little small.

Pros: Location was convenient and room was spacious

Cons: Not all that clean room had an odor

Pros: I enjoyed the continental breakfast 🍳

Cons: the one desk guy I think his name was Paul.

Cons: The walls are so thin you could hear everything, my husband didn't sleep at all. There are obviously people staying there long term... kids running around unsupervised, people doing laundry, walking around with no shoes. It was like staying in a noisy apartment building.

Pros: The property was really nice and clean

Cons: When we first arrived the staff was not friendly at all. I didn’t feel welcomed at all. The young man who checked us did not explained to us about the Wi-Fi how to connect, about breakfast or anything about property. We figured it all out though.

Cons: The pool was still not open

Pros: Courteous staff

Pros: Great location for my needs

Cons: No maid service for two days

Pros: Very nice hotel. Breakfast space was nice and there was a lot of variety at breakfast. Good choice

Cons: Breakfast ends at 9 am during the week. We were there on labor day breafast ended at 9 am. By the time we came down they were cleaning up already it was 9:10 . Should last until 10 am

Pros: The lobby was clean and convenient. And as a guest you felt welcomed. For the price can't go wrong.

Cons: No real complaints. The location and lack of restaurants or stores was the only issue. Their shuttle seemed very willing to drop off but not pick up near by. .

Pros: Shower, bed

Pros: Breakfast was perfect for grabbing something before hitting the road. Free wifi was essential for completing work after meetings. Room was clean and bed was comfortable.

Cons: Called for the hotel shuttle getting off the airplane. Told "15-20" minutes. Called after 30, told 15 minutes. Called after 15, told 10. Called after 10. Was told 10 more. Asked to speak to Manager on Duty. Told there would not be a manager available until morning. Van showed up during phone call. It is a 5 minute drive to the hotel, maybe 7 if you hit all the stop lights wrong. Van driver said he was only notified shortly before he arrived. Someone was lying. Tell me the truth. If I had known it would take an hour for the van, I'm sure I wouldn't have been happy but we could have taken a cab and at least been there in time to take a short walk for dinner.

Pros: Clean and modern.

Cons: Breakfast had many choices but eggs and bacon could have been much better.

Pros: I enjoyed the cleanliness of the room and friendliness of the front desk staff.

Cons: I didn't appreciate staff knocking on my door 2 hours before checkout to "see if I was still in the room" .

Pros: Glad it had a pool.

Cons: Elevator didn't work. Breakfast did not start until late so we didn't get to eat anything before our flight.

Pros: great room with all the amenities

Cons: nothing

Pros: The rooms were noisy. I was able to hear doors slamming, toilets flushing and people talking during the night. I could heat the person in the room next to me talking between 4 and 5 AM.

Cons: The facilities were good.

Pros: We've stayed here at least three times. The service is excellent and we love to the quick airport transport.

Pros: The location was perfect for a date night at Prime Rib.

Cons: The computers were down so check in took an hour. Also, our air wasn’t working so it was hot bejesus. They were sold out so we couldn’t even switch rooms.

Pros: Clean rooms, much appreciated. Courteous staff, quick check-out in the morning.

Cons: It was advertised that coffee/tee was always available. The containers were empty. The hallways were extremely hot and sticky. It would have been nice to have an early morning breakfast, we left after 6 am and it was not ready. Had to purchase own toiletries as there weren't enough available.

Pros: I would say that this hotel is just okay. It didn't strike me in any way other than just a normal hotel. Nothing was done to make our stay extraordinary. We weren't made aware that they charged for breakfast so when we saw a full table full of breads, bagels and a toaster we assumed that it was serve yourself. We were wrong.

Cons: pillows were awful and bed to hard

Pros: the distance from downtown

Cons: the pool and jacuzzi was dirty, the bathtub drain was slow, the pillowcases were stained and the pillows flat

Pros: everything

Cons: nothing.

Pros: clean room, but dated

Cons: no real restaurant

Pros: The rooms were clean and a nice size

Cons: 1 working elevator for guests and staff. I asked for forks and the front desk staff questioned me about needing more than 2. Apparently plastic forks are a hot commodity

Pros: .The restaurant was convenient and food was good. Room was clean. Location was perfect

Cons: Hot tub not in order. Only reason I booked here this week because I wanted to relax. I had another reservation coming up week later but canceled because I want to relax after a flight and long day.

Pros: Hot tub

Cons: I waited on hold for over six minutes to find out where to pick up the airport shuttle, and ended up taking a taxi to the hotel because the shuttle took a long time. The staff did not tell me that you had to sign up for the morning shuttle in advance, but luckily I overheard someone else signing up and asked about it.

Pros: Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.

Cons: This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.

Pros: it was a great stay

Pros: Staff to include shuttle driver very nice and food was taste good.

Cons: Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.

Pros: Not a single thing other than the location in connection to the airport.

Cons: First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.

Pros: Front desk staff was very nice. Buffet had a great selection.

Pros: Everything

Cons: Everything was lovely I have nothing bad to say

Pros: Great location for next morning flight. Easy access to airport. Quiet room.

Pros: Spacious room

Cons: Lousy routers and internet access

Pros: Convenient and clean.

Cons: Too short of a trip.

Pros: very clean, organized, much room for storage

Cons: everything was great!

Pros: it was convenient to the casino

Cons: I liked everything about the property, I did not have any complaints.

Pros: Very quiet. Bed was awesome. Great water pressure/shower. Full size fridge and kitchenette with paper towels and dish soap. AC was great especially since you could adjust it as cool as you like. Breakfast was included--always a plus even if it's prepackaged sandwiches. Good location. You can text requests (more towels, trash emptied, etc.) to a number which is very convenient. Check out is 12 noon and that extra hour can really make a difference.

Cons: Shower could have been cleaned a bit better. Both light switches in the bedroom did not turn on/off anything. Not a big deal but breakfast is only available until 9am (think 9:30 would be nice).

Pros: overall nice stay. breakfast was good selection. bed was very comfortable.

Cons: Bedsheets were dirty in first room. Moved to another room that has dirty walls, shower floor and main floor. holes in walls, counters, and dirty prints on walls.

Pros: The room was nice and spacious and the kids loved the pool! The staff was great!

Cons: The last day there was a bunch of people whom checked in and everything became noisy and loud everywhere in the hotel.

Pros: The staff at the Element were Courteous and professional. Well maintained facility - consistently; as I have stayed at this hotel on four separate occasions in the last three years.

Pros: Modern

Cons: B

Cons: Elevator carpet floors were dirty. For such a clean looking, contemporary hotel, that was a disappointment.

Pros: Hotel was very clean. Rooms are nice and spacious. Breakfast was great.

Pros: Location my room I love the Marriott I enjoy staying there except this time

Cons: The maintenance guy or security person was rude the young lady at the front desk was rude

Pros: beautiful nd neat

Pros: Breakfast good. Beds very good

Cons: Room not maintained properly. Half empty water bottle on table. No soap in bathroom

Pros: Cleanliness was great!

Cons: Noise from the next adjoining room with people I didn’t know. I could hear them quite clearly,

Pros: Pleasant Staff

Cons: The rooms were gross. Our bathroom had black hairs all over the shower and the shampoo/ Conditioner was already open and used. We attempted to use the pool but the water was cloudy and there were empty alcohol glasses left all around the ledges. The worst part was when I double checked the door to make sure it was securely latched before we checked out, I was shocked to see the door was able to be pushed open from the outside with no key card. When I examined the metal latch, it looked like it had been drilled out. If I had know the night before that out door wasn’t even safe we would have left. We paid nearly $200 for the night for motel conditions. This property isn’t being properly maintained at all. The photos on the booking websites are not even close to what we received.

Pros: Post to the airport and five dollar parking if you spend the night.

Cons: Parking near the front is definitely at a premium. It was a bit of a problem because we were up there and it was snowing.

Pros: Desk personnel were very helpful

Pros: Beautiful hotel right next to the airport. Clean, extra large rooms, very nice

Cons: Nothing - it was great

Pros: great service, clean rooms!

Cons: nothing

Pros: location

Cons: dirty old neglected

Pros: it checked all the boxes

Cons: nothing really

Pros: nice size rooms

Cons: update the AC units

Pros: Price and location

Cons: Air conditioning sounds like Diesel engine

Pros: Simple and comfortable style of the room with very comfortable beds.

Cons: なにもない

Pros: Clean, to the point. All employees I interacted with were professional and friendly.

Pros: Security could have been better, but I enjoyed myself. Also, airport's fault...sent me to wrong Marriott. But, I got there 3 hrs after my plane landed. BWI Marriott was on my confirmation (nothing said Courtyard). Bed was comfortable! Check out time is nice:)

Pros: Nice bar not far from the Hotel serving nice burgers, steaks and beer. Nice fireplace near reception. Good breakfast, fast reception service.

Cons: Room was not really clean.

Pros: The staff was excellent

Cons: breakfast could have included some frit

Pros: location at BWI , restaurant next door

Pros: Free BWI shuttle was helpful. It's a normal airport hotel, has what you would expect it to.

Pros: This hotel is very close to the airport & even had the shuttle pick my family and I @ 1200am. The customer service was impeccable & the room was what was advertised. Overall excellent

Pros: The staff was excellent--the most effective and pleasant that I've experienced in a long time. From the shuttle drivers to the front desk, they were anexcellent team.

Pros: The shuttle service was excellent. The lady that picked us up arrived about 5 minutes after we called at 1:30am and was very friendly and helpful.

Pros: The tv in the room was nice and I had no problems connecting to Wifi.

Cons: The bathroom was not clean at all. There were some sort of stains on the tub and the floor. The toilet seat had a burn mark on the top. Also the room smelled musty when I first walked in. This is an older hotel and needs some major upgrades. I could barely get the door open when I got to the room. It was practically stuck. Had to force it open.

Pros: very clean and conveniently located

Pros: love the bed

Cons: my second stay, 3 nights later, was disappointed no recliner since the first stay there was, first stay the toilet ran and kept me awake, second stay the toilet seat not secured, no telephone in the room!

Pros: bed was very comfortable

Cons: couldnt sleep well, due to toilet running, got in at 2am, informed staff at check out, didnt seem to care i didnt get sleep

Pros: I had a single queen, and the room was spacious. The bathroom was large. The shuttle bus was convenient, and Gaston and Lawrence are just awesome human beings!

Cons: The desk/chair was just not in the right space. I had to move the chair to the other side of the room to get around the desk from the bed.

Pros: The beds were comfortable

Cons: Our toliet overflowed and was running thr entire night.

The room was a bit on the small side. Only 3 hangers in the closet. But we almost missed our plane when driver forgot to take our bags out of the van.

Pros: Clean and comfortable. Very nice breakfast.

Cons: Undergoing remodel. It was awkward entering from parking due to closure of the normal entrance.

Pros: How friendly everyone was that I encountered on the staff

Cons: Nothing

Pros: The hotel itself was nice, there were renovations going on and I got a renovated room.

Cons: I was going to give this an excellent review but I made a mistake and booked for 3 days rather than 3 nights which I take full responsibility for. Instead of calling me, the staff took all of my clothes and things and stuffed them into my bags, mixing my clean and dirty clothes, shoes, laptop, anything you would normally have. Then taking the bags which were left open and putting them in a housekeeping closet, keep in mind, my laptop and kindle were in there. Then they called me at 330 pm making me aware that they noticed I vacated the room but didn't vacate my things. I called them back within 10 minutes and explained to them what happened. At first she thought she had mixed up the days and then she said that no, actually I had made the mistake. I asked them because they had my credit card on file if they charge another night. The person shut me down immediately and said I had to go back through the 3rd party to book another night. (kayak, priceline) I got off the phone and booked another room there immediately; which I wish I hadn't done but I was panicked because I was there for work. I got back to the hotel and got my bags which my stuff had been shoved in them without being closed. I asked if I could speak to a manager. I was really upset they went through my things and I did not understand why they didn't call me first to see what might have happened. The manager was not there so I called the corporate office. The could not have been any nicer, they said the would have the hotel manager call me within 24 hours. The manager called me back. I said that I took full responsibility for making the error but I was really upset with them that they did not contact me first before going through all my things, they had my credit card on file, I would have charged another night with no problem. He said that this was 50% my fault and so I should take part of the responsibility. Mind you, I said that this was partly my fault but I thought what he said was a totally inappropriate thing to say. He then said he did not have my contact information and they could not call me. I reminded him, they had all of my information from priceline which included my phone number. I also told him that his employee called me after they had done it so they must have had it on file. He acted surprised and said he would look into it. He then said that they were completely booked and this was the reason. I let him know that as soon as I got off the phone that I booked a room there immediately so it was not a no vacancy issue. Basically, I was really upset with the way I was treated and really upset that someone had gone through all of my things including electronics. The manager then called me back and said he talked to the employee and that upon further investigation he would comp my room. I'm not someone who complains a lot but I really want this place to understand that it is not okay to go through people's things and it should have been approached much differently.

Cons: The smell from some sort of air freshener was very overwhelming. Had to turn on the air and open the window. Asked the person at the front desk if every room had this strong fragrance and was told he had no way to know. Not very helpful. Would not stay at this location again.

Pros: Breakfast was good. Staff was very friendly.

Cons: Room smelled stale and a bit musky

Pros: Fast check in, free breakfast

Cons: Booked for 4 adults, but given 1 king bed. I called ahead to inform them that we are checking in late due to very heavy traffic in the hi-way. When we got there it was already 3am but they already have our key ready which about the only positive.A big surprise when we got to the room as there was only 1 king size bed. Another problem was the parking, they didn't have enough for all guests. We will not stay at this hotel again.

Pros: Near bwi. Nice towels and linens. Bed was comfy.

Cons: No eggs, bacon, sausage, potatoes, gravy, biscuits in the breakfast you come to expect at la quintals. The hotel is in need of an update. Material condition is poor.

Pros: It served its purpose as a place to sleep before an early flight and was perfectly fine for that.

Cons: The bed was a tad hard.

Pros: The free USA Today newspaper A very tasteful and complete breakfast. The Internet Wi-Fi connectivity. The friendly and courteous ladies at the front desk. The hard working ladies that cleaned my room.

Cons: The noisy people in the room next door.

Pros: Very modern and clean. Easy access to airport n nice hotel bar

Cons: Nothing

Pros: Nothing.

Cons: I will never utilize booking.com or attempt to stay at a place that isn’t flexible with rescheduling dates.

Pros: nice location

Cons: cleaning staff didn’t clean my room properly

Cons: Would have been nice to have breakfast included… even just the muffins

Pros: I think this was the best hotel I've ever had based on my budget. It was a beautiful large space with lots of natural light, a partitioned bathroom on the backside of bedroom. The best part was the extraordinary view. If you look directly out the window from the bed all you see are trees. I'm at a Westin now. Surprisingly there aren't any outlets in the bathroom, and I couldn't get online for a day; I wish I could be back at the Aloft.

Cons: The shower didn't close, but at least it didn't leak water all over the floor.

Pros: The Aloft BWI is filthy. My room had a 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.

Cons: 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.

Pros: Location is very convenient. Easy access to Rt 295 and the airport.

Cons: They might just fixed paints in the room and there were stains of paints everywhere: on the carpet, desk, shelf, etc. The elevator door does not open/close properly and I almost got locked in once. The AC was set to cool when I entered the room and it was almost Christmas!

Pros: Clean Great location near BWI Lots of friendly "try" by staff Good amenities (pool, bar, breakfast and snack available)

Cons: New hotel where processes at the hotel are not aligned completely with options on web site (like "breakfast included"). Over-reserved for parking spaces allotted.

I enjoyed my stay. Hotel was different and unique and a good get a way for a stay-cation.

Pros: The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality

Cons: My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.

Cons: Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.

Pros: Check in was easy, no hassle. The room was nice, what you would expect for the price.

Cons: The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor

Pros: Friendly staff, clean rooms, comfortable beds, convenient to airport

Cons: No continental breakfast

Pros: The bar

Cons: Room was dirty staff unprofessional

Pros: I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order

Cons: But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.

Cons: There were no towels in my room. I called 4 times to ask for towels and got no answer.

Pros: close to the airport very comfortable bed free coffee non smoking-supposedly

Cons: some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords

Pros: Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff.

Cons: Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.

Pros: Nothing

Cons: This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.

Pros: The room was nice and clean, but it was designated as a Handicap room but room and bathroom would accommodate an wheelchair

Pros: very close to the air port and convenient. The property was quiet and the staff was very helpful and provided excellent service

Cons: The description of the hotel was not clear that this is a motel style property. The first room that was given to me had a heavy smoke smell. After changing rooms the second room had a musty odor coming out of the A/C

Pros: Shuttle to the airport, very convenient!

Pros: Location was very convenient to airport and services. The a/c barely functioned and was noisy.

Cons: There weren't any outlets near bedside or even desk. Had to use outlets next to sink to charge phone, etc. And these were so worn out that I had to position a book under the charger to keep it from falling out. Bathtub was stained and it's faucet dripped constantly.

Pros: Reasonable price. close to the airport.

Cons: Some of the staff was outstanding some not so much.

Pros: This is always a great place to stay. Close to the airport and provides shuttle service as well as car park for the time you travel. Rooms are adequate and comfortable.

Cons: For some reason we have to ask for caffeinated coffee!!

Pros: Staff rude. Unclean rooms. Shuttle service was ride and because flight was late no pickups and no exceptions.

Cons: Staff rude. Unclean rooms. Shuttle service was ride and because flight was late no pickups and no exceptions.

Pros: Location

Cons: Not having to call for the shuttle

Pros: It was convenient and price was good.

Cons: Night staff was grumpy. Room was a little smelly

Pros: All essential, very clean. The employed charmers.

Cons: Everything was okay so far

Pros: Clean room Quick staff

Pros: I liked that my check in went very smoothly and the room was pretty decent.

Cons: We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.

Pros: The room was clean and nice overall. Loved how they accepted our pets.

Cons: Sheets had a few stains and needed to be changed. TV service was out for the first few hours we were there. No breakfast

Cons: I was disappointed that there was no microwave or fridge in my room. I ended up moving and paying another ~$12 to get them. Otherwise fine.

Pros: New room with desk for work.

Cons: No frills.

Pros: Scott at front desk was very professional and helpful. I was looking for a place near the airport for one night and with shuttle service to and from airport and not too expensive. The shuttle service also drove me to dinner and picked me up after.

Cons: Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.

Pros: The front desk clerk was exceptional. The first room I had had a small odor and what appeared to be mold. I went to the front desk and they moved me to a new room and he gave me a snack to boot

Pros: Good staff

Cons: No breakfast

Cons: very disappointed with the transportation to and from the airport, as we chose to stay here because of an early morning flight from BWI

Pros: Location

Cons: What I really didn't like was Kayak listing a two-bedroom room as a "triple." As a result, the three of us had to book a second room, unexpectedly. When I complained to Kayak after the fact, I was told that "triple" means "two beds." That makes sense only if "double" means "one bed" and "single" means "sleep on the floor." Also, there were cockroaches--real ones, not the ones who work at Kayak. But whatever.